Crystal Heaven London Reviews 

This company provides well made stunning jewellery. They have great customer service and affordable prices.

One of the best things they do is Bright silver titanium. My cartilage piercings are happiest with titanium but I dislike the dull look of standard titanium. Crystal Heaven have solved this issue!

Stunning pieces of jewellery. The checkout and delivery process was very easy. Good packaging as well.

Been buying from Crystal Heaven for years now, they’re my go to for piercing jewellery. Their titanium range is my favourite offering high quality pieces that last at a reasonable price point.

Really love their items. Sort of wish they would stop bringing out so much nice stuff so I could save some money!

Always great earrings. I have bought several and customer is fantastic!

I love all my jewellery, they make my ear look stunning!

i’ve purchased multiple time and only ever had one item break but the company was extremely proactive on replacing the damaged item.. also they do not tarnish at all

Love! Jewelry quality is great and shipping to the US is always efficient

Amazing quality earrings with so much choice. CHL jewellery is so beautiful. Customer service is excellent. I already have my next pieces picked out and I can’t wait to place my next order.

My absolute favorite store when it comes to ear piercings! Pieces are even prettier in person! Staff is amazing as well!

Love love love the quality of these items!! The designs are so lovely I want them all! Wouldn’t shop anywhere else for my earrings now!

I had originally ordered multiple pieces of jewellery, and upon arrival I noticed that one of them was faulty. I contacted Crystal Heaven and after sending pictures, was assured that there wasn’t anything wrong. After advocating for myself, and explaining in great detail my wishes and concerns, I was asked to ship the item back for inspection. After receiving and inspecting my item, I was then sent a replacement which I received quickly, and was perfect. Although my issue was resolved, I do believe that it could’ve been suggested earlier to be sent back - as I don’t think this may’ve been the case if I had just let the issue go after my initial email. Saying this, I do appreciate the company for listening to my feedback and not dismissing the situation overall. I will be ordering more in the future as I’m happy with the pieces I purchased and the tone of communication throughout the emails.

Gorgeous products of high quality & a really helpful team. When I had a query it was resolved promptly.

The jewelry is beautiful, well-made, and great quality! I had an issue with one earring and their client contact was so lovely and replaced the piece at no cost. Would recommend!

The Labret insertion tool was super useful. Unfortunately the cartilage/helix earring I bought is absolutely tiny compared to the photograph (full length of 5 curved stones 7-8mm, stones: middle one 2mm, smaller ones 0.5-1mm, stem 7mm - just fits through ear) So much so I gave up trying to put it in as couldn’t get my fingers around it. Also you probably wouldn’t see it much. Really disappointed as it appears to be shown a lot bigger on the photographs showing (appreciate some photos will be enlarged) than it is. I did want to add a picture to show the actual size for transparency, however that is not an option - this would be fair for the buyer and seller.

Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant too, they really care about the customer. Bought all my jewellery from here and i bsolutely recommend!!!!

Fantastic customer service! After receiving an email to ask how my order was, I informed them that I had never received it. Without me even having to pursue this, they immediately sent another earring to me. A lovely gesture! Should the other earring turn up, I shall return one of the packages, especially after the kindness that they have shown.

Beautiful pieces of jewellery, absolutely love my earrings. Had a small fault with one and the customer service was outstanding and problem sorted straight away! Will 10000% be ordering more.

Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue before. Contacted crystal heaven. After being very apologetic about the issue, they have sent me a replacement. Very hard to find good quality, unique jewellery for other areas of the ears apart from the lobe. Crystal heaven have mastered this