Crytec Power Reviews 

738
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the excellent quality and robust construction of the products, noting their impressive performance and durability over time. Many people also appreciate the competitive pricing and exceptional value offered, making purchases feel like a great investment. Reviewers consistently highlight the fast and efficient delivery service, with items often arriving quickly and on time. The customer service is also praised for being helpful and responsive, assisting with inquiries and issues effectively. However, some customers also noted receiving products that were damaged upon arrival or experienced early failures. A few other people also felt that after-sales support was lacking, specifically mentioning difficulties in obtaining spare parts or receiving timely responses to their concerns.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, value, and performance of items... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick delivery times,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made, robust, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its excellence, speed, and efficiency.... See more

Price

People report positive experiences with price, often noting that products offer great value and are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a compressor that developed a leak from the compressor to air tank after 11 months of use, rang Crytec and a new pipe was delivered next day. Fantastic service, from the moment of contact it... See more

Rated 5 out of 5 stars

Looked hard to find the right 72" Tool Cabinet at the right price so, wondered if I had made the correct decision to buy from Crytec Power. My whole experience was brilliant. The price was right, th... See more

Rated 5 out of 5 stars

Bought one of their road towable 120mm wood chipper. Don't use it loads but as the trees keep falling down in our paddocks and gardens I go out with the chainsaw and chipper. I get loads of firewo... See more

Company replied

Rated 5 out of 5 stars

We have bought a few items from crytec over the past couple of years. Straight forward transactions with each purchase. No problems regarding quality of items, all spares available immediately with qu... See more


Company details

  1. Equipment Supplier
  2. Construction Machinery and Equipment Store

Written by the company

UK Based business Providing products across several sectors, mainly focusing on the construction, forestry and Garden sectors


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

738 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(738)

143 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Brilliant Products, Awful Support

The products overall from my experience are really well made a put together, however the after sales when in need for spare parts is pretty dire. I've been waiting just over a week at this point and still not even so much as a reply, even to my follow up emails. The product being good doesn't matter when I am unable to get spares to use the product.

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Recommended Seller

Happy with my purchase from Crytec, bought a log splitter. Ordering was straight forward, it arrived quickly and in good condition. Crytec's email communication was spot on too. Well recommended.

October 28, 2025
Rated 5 out of 5 stars

Although the first item wasn’t…

Although the first item wasn’t delivered due to damage. The delivery service failed to deliver on the day stated for the replacement. However the box is nicely made. Packaging was damaged but didn’t affect the item. As others have said the wheels are naff. Draws have a secondary push to close them, which is good.

October 29, 2025
Rated 1 out of 5 stars

Bought a generator which failed just…

Bought a generator which failed just after a year. Company haven’t wanted to know. The carburettor has obviously failed, but they won’t even advise where I can get a replacement part.
Shocking after service, avoid at all costs

November 1, 2025
Unprompted review
Rated 3 out of 5 stars

R300iS inverter generator.

R300iS inverter generator.
Starting isn't the problem but keeping it running is. It starts and runs for a few seconds then dies. Repeat 50 times before it finally continues to run. Shame as I bought it just over a year ago and only used it twice but now I need it every month for my lads kart racing. I did put fresh E5 petrol in and this has happened all weekend - 8 times. Not the best advert in the paddock when others see me pulling the cord 50 times!

September 28, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Promised replacement of a faulty component 3 months ago. Still no part and emails ignored. Same when a component failed when I bought the machine. Would never use again.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Purchased a powered self loading barrow and I have had no end of bother with it, required a new battery immediately after a few hours of work which Crytec kindly supplied FOC, then the throttle cable snapped, again replaced FOC. Now after 14 hours of work battery issues again, I have sent a video as requested but no return phone calls disappointing service when spending over £5k on the equipment. I would be looking elsewhere for better customer service.

September 4, 2025
Unprompted review
Crytec Power logo

Reply from Crytec Power

Hi, I am really sorry about this. As per the message to you I have passed this onto our engineer. I will have him contact you ASAP once we have a resolution.

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