I bought a Cube E-bike in May 2025 from Tredz.co.uk through cycle2work scheme. The bike costed £2,449. In March 2026 (Less than a year and only after 193 miles) I found the chain snapped, got a... See more
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Frame has 6 year warranty and it cracked nearly in two after 3 years and 6000km. Cube denied warranty repair request saying damage was mechanical. Bike has only been road or flat trail ridden, wit... See more
As an owner of a Cube Agree C:62 SLX I would avoid buying a cube product, the cube customer service is awful. I have been unable to ride my bike since December due to a fork defect, it’s been in the... See more
Recently purchased a Cube hybrid performance 500 and immediately noticed the difference in quality compared to my two previous electric bikes. This is only an entry level bike yet it feels like a top... See more
Company details
Written by the company
CUBE is a bicycle manufacturer from Germany/ Waldershof. The product portfolio includes bikes & e-bikes in the categories mountain bike, road, gravel, trekking, urban and kids as well as gear and equipment.
Contact info
Ludwig-Hüttner-Straße 5-7, 95679, Waldershof, Germany
- b2c-support@cube.eu
- www.cube.eu
2.1
Poor
915 reviews
Hasn’t replied to negative reviews
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Customer Service
Will start by saying that I like my Cube Bike - However...
I need a small replacement part for bike (local bike shop lost the part) but i've had no reply from cube customer supports email address. it's been about 4 weeks with no reply. contacted a few cube suppliers in UK who seem to face the same problems with lack of response from cube. The phone line is German language, which isnt a great help.
- In conclusion, why have a customer support function if no one bothers to maintain it?
June 29, 2018
Unprompted review
If Components brake they will not be…
If Components break they will not be covered by warranty you’ll get passed around and then give up go with Scott bikes much better aftercare.
June 25, 2018
Unprompted review
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