Cult Pens Reviews 

92,128
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of quality stationery items, rare specialty products, and beautiful custom inks available on the official website. People also love the incredibly secure packaging, which ensures fragile items arrive safely and intact, always accompanied by delightful little sweet treats. Though some reviewers experienced occasional delivery delays or minor order discrepancies, most international buyers still found the overall purchasing process smooth and efficient. Consumers consistently appreciate the highly helpful support team, prompt responses, and the dependable handling of all their favorite art supplies and fountain pens.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the extensive selection and great... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent reliability and efficiency across... See more

Order

Consumers find order to be positive, highlighting a smooth purchasing process and prompt delivery times.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the range of stationery and items consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was packaged super well, so the inks i ordered made it across the pond safely! This is one of the only places I could find that had Robert Oster's Silent Nite in stock and I'm so glad I did... See more

Company replied

Rated 5 out of 5 stars

Packaging was very secure. There was zero chances of any bottles breaking during shipping (bubble wrapped) and packing peanuts to keep things from rattlong. No surprise import duties and the package t... See more

Company replied

Rated 5 out of 5 stars

Amazing place to browse for amusement & personal presents. High-quality pens from Japan to Germany & many other products nominated for the Japan Stationery Award are available on their website. A spec... See more

Company replied

Rated 5 out of 5 stars

I’ve used Cult Pens before and ordered the newest set of pencils (Polychromos) that were selling fast and not even yet available in many other outlets. The price was good and after a short wait of a w... See more

Company replied



Company details

  1. Stationery Store
  2. Art Supply Store
  3. Office Supply Store

About Cult Pens

Written by the company

Cult Pens is the leading website in the UK for pens, pencils and refills. We have an unrivalled range of over 37,000 products in stock from over 100 of the world's finest writing and drawing brands. We process your orders promptly, offer comprehensive pre-sales and after-sales service and answer any and all questions by phone or email, no matter how odd!

We're recommended by Customer Services departments at Pilot Pen, Uni-ball, Pentel, Zebra, Staedtler, Stabilo and Faber-Castell.

We sell every conceivable type of pen from 50p to over £2000; from office pens to art pens; from industrial markers to collectors' fountain pens.

We don't make you buy whole packs of pens; we have no minimum order; UK delivery is free if you spend £100 or more, with free worldwide delivery on larger orders; and we're just as happy to sell you a couple of pens to use at home or 10,000 pens for your business.

Cult Pens

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

92K reviews

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4.9

All reviews

(92,128)

3,553 reviews in the last 12 months

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Rated 5 out of 5 stars

Products arrived well packaged

Products arrived well packed and were just what I ordered. Will be definitely using Cult Pens again.

August 3, 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear that your products arrived well-packed and were exactly what you ordered! We truly appreciate your kind words and look forward to your next order with us.

Rated 5 out of 5 stars

Repeat customer

Repeat customer: fast despatch of all the things I wanted. Sweet treat included. Competitive pricing on products and postage. Will be back 😊

August 3, 2026
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Reply from Cult Pens

We are so happy to hear you had such a positive experience with your recent order! We truly appreciate your kind words about our speedy dispatch, included treat, and competitive pricing. We look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Always easy to order

Always easy to order - they have what I want (posca pens today) - and I like going back to a company that's reliable.

July 22, 2026
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Reply from Cult Pens

We're so happy to hear that you find ordering easy and that we consistently have the products you're looking for, like Posca pens! We truly appreciate you returning to us.

Rated 5 out of 5 stars

Good website

Good website, interesting and good merchandise on offer
Delivery was timely; the purchased goods were neatly packed and met my expectation, and I found a lovely sweet treat in the parcel

Because I did not want to miss the sale I had to concentrate on the goods on offer.
Only once I had received the parcel I realized I had missed to sign up on the discount/bonus program.
I wonder if I could do that arrears?

July 28, 2026
Cult Pens logo

Reply from Cult Pens

We're so glad to hear you enjoyed our website, merchandise, and the sweet treat! We understand your interest in our discount program. Please know that we are always here to assist with any questions regarding program enrollment.

Rated 5 out of 5 stars

Posca Pens

Quick and exact product I wanted

July 31, 2026
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Reply from Cult Pens

We are so pleased to hear that you received exactly what you were looking for! Thank you for your positive feedback.

Rated 5 out of 5 stars

Expected nothing less

Have ordered from them plenty of times and everything was above board which is expected from the UK's #1 pen retailer.

July 27, 2026
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Reply from Cult Pens

We're so happy to hear that you consistently have positive experiences with us! Thank you for your kind words.

Rated 5 out of 5 stars

Allround great

Great prices, great service, great pens.

July 28, 2026
Cult Pens logo

Reply from Cult Pens

We are absolutely delighted to hear that you enjoyed our great prices, excellent service, and wonderful pens. Your positive feedback means a great deal to our team.

Rated 5 out of 5 stars

The number one pen firm for me!

Always super reliable, very fast dispatch - the only company I go to for pens and ink.

July 31, 2026
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Reply from Cult Pens

We're so happy to hear that you consistently rely on us for your pens and ink! We truly appreciate your kind words and continued support.

Rated 5 out of 5 stars

Great customer support and service

Definitely had a great experience both with the customer support and product satisfaction. I bought a set of products as a gift and the staff patiently solved all my questions, keep in mind that I was a customer residing abroad trying to get the package delivered inside the UK,so I requiered a lot of guidance.

July 31, 2026
Cult Pens logo

Reply from Cult Pens

We are so pleased to hear you had such a great experience with both our customer support and product satisfaction, especially with the added complexity of an international gift order. We're happy we could provide the guidance you needed!

Rated 5 out of 5 stars
Cult Pens logo

Reply from Cult Pens

We're so pleased to hear that you experienced good and quick service. Thank you for taking the time to share your positive feedback with us!

Rated 5 out of 5 stars

So easy, so quick

The description page for the items I wanted had all the info I needed, and when I bought them, they arrived way quicker than I expected. Easy from pressing buy to being at my door, I have nothing to complain about.

July 31, 2026
Cult Pens logo

Reply from Cult Pens

We're so glad to hear that you found all the information you needed and that your items arrived so quickly! We strive to make the purchasing process as smooth and efficient as possible, from start to finish. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

The product I got was what I wanted

The product I got was what I wanted. On time , what more can you expect, thank you

July 31, 2026
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Reply from Cult Pens

We're so happy to hear that you received exactly what you wanted and that it arrived on time! Thank you for your kind words.

Rated 5 out of 5 stars

I had thrown the refill away for my…

I had thrown the refill away for my Fabre pen without realising how many options there were. Helped me to the right one and now I’m back rolling. Brilliant thanks!

July 30, 2026
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Reply from Cult Pens

We're so glad we could help you find the correct refill for your pen! It's wonderful to know you're back to writing smoothly. Thank you for your kind words!

Rated 5 out of 5 stars

Great Range of products at a fair price…

Great Range of products at a fair price with good customer communication and delivery - thanks

July 31, 2026
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Reply from Cult Pens

We're so happy to hear you appreciate our range of products, fair prices, and good customer communication and delivery! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service. Prompt delivery. Lovely pencils.

July 30, 2026
Cult Pens logo

Reply from Cult Pens

We're so happy to hear you enjoyed our service, prompt delivery, and the quality of our pencils. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

GREAT PRODUCTS, SERVICE, and PRICING!

Cult Pens has everything you need pen and pencil wise. Excellent product selection, great availability and decent pricing. I wish they shipped from the US but I will take what I can get :)

July 31, 2026
Cult Pens logo

Reply from Cult Pens

We're so glad to hear you appreciate our product selection, availability, and pricing! We understand your desire for US shipping and truly value your continued support.

Rated 5 out of 5 stars

Great online stationary store super…

Great online stationary store super huge collection great prices quick shipping and always a great experience. Highly recommend cultpens.com

July 28, 2026
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Reply from Cult Pens

We're so happy to hear you had such a great experience with us! We truly appreciate your kind words about our collection, prices, and quick shipping.

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