Culture Kings Reviews 

5,901
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,894 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated support team for their exceptionally prompt responses, professional guidance, and friendly, helpful attitude when handling various accidental order mistakes. Shoppers genuinely appreciate how efficiently the knowledgeable staff resolves issues regarding incorrect clothing sizes, wrong items shipped, or incorrect shipping details, ensuring a completely smooth and stress-free transaction process. However, some customers also noted frustrating experiences involving significantly delayed replies from support agents regarding their open inquiries and questions. Other individuals experienced missing packages that never arrived alongside unexpected order cancellations caused by sudden stock shortages.

What people talk about most

Staff

Users describe positive interactions with staff members who provide helpful and efficient support for order... See more

Order

Reviewers highlight positive aspects of ordering, noting that support staff are remarkably helpful when... See more

Customer service

People report positive experiences with customer service, noting that support agents are exceptionally... See more

Response time

Reviewers express high satisfaction and appreciation regarding the exceptionally fast response times.... See more

Service

Consumers find service to be positive, highlighting prompt communication and efficient support from team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any... See more

Company replied

Rated 5 out of 5 stars

Gabby was super fast to respond to my request of accidentally checking out when I wanted more items on my order. She quickly canceled that order so I could purchase more items on the same order (save... See more

Company replied

Rated 5 out of 5 stars

The operator was too kind. They cancelled my order and put through another one with the correct sizing which was accidentally wrongly placed initially. Great customer service and prompt response. Than... See more

Company replied

Rated 5 out of 5 stars

I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to comp... See more

Company replied


Company details

  1. Shopping & Fashion

Written by the company

Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(5,901)

1,777 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Donna responded without hesitation and…

Donna responded without hesitation and completed my request at first contact.
Service for errors and queries is too. Itch thank you.

August 31, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

So glad you had a great experience with us! Thanks for the review! 🙏

Rated 5 out of 5 stars

Excellent service.

Excellent service, thank you Donna.
Sorry for the trouble, I’ll get those amazing shirts on the next one.

August 30, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

So glad you had a great experience with us! Thanks for the review! 🙏

Rated 5 out of 5 stars

Refund process

The refund process was so.simply with Donna, nothing was an issue. I simply wanted to cancel an order and reorder it. This i did do and also purchased more on the order i just completed so thank you once again Donna

August 31, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

So happy to hear you had a great experience! Thanks for the support! 🙌

Rated 5 out of 5 stars

I accidentally shipped to the wrong…

I accidentally shipped to the wrong address and 10 minutes within sending an email to change it they got it fixed and taken care of, amazing service.

August 30, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

So happy to hear you had a great experience! Thanks for the support! 🙌

Rated 5 out of 5 stars

I placed an order with the wrong size…

I placed an order with the wrong size and contacted customer support, and I was helped straight away! Excellent service!
A huge thank you to Donna, who was extremely quick and efficient!

August 29, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

So happy to hear you had a great experience! Thanks for the support! 🙌

Rated 5 out of 5 stars

Alphosine was great

Alphosine was great, did was we requested fast and easy! 10/10.

August 28, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the love! We really appreciate you taking the time to leave a review! 🖤

Rated 5 out of 5 stars

Order change, thank you Donna...

I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an email this morning from Donna. Donna thankfully managed to pick up on my request before order was processed & changed it for me. Thank you Donna & team, you have made my morning & hopefully we all make my partners Fathers day next weekend with these gifts I have purchased for him 😁

August 29, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the love! We really appreciate you taking the time to leave a review! 🖤

Rated 5 out of 5 stars

GABBY GABBY GABBY….

GABBY GABBY GABBY….. on point, fast responses and made sure I was completely taken care of

August 25, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the love! We really appreciate you taking the time to leave a review! 🖤

Rated 5 out of 5 stars

Gabby was fantastic!

Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent out right away. I've been meaning to order a few things from Culture Kings in the past but haven't fully committed. After the excellent customer service, I will have no problems ordering anything in the future. It's reassuring to know that there are people who will take care of you have an issues comes about.

August 27, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the love! We really appreciate you taking the time to leave a review! 🖤

Rated 5 out of 5 stars

Gabby was a wonderful help!!

Gabby was a wonderful help!!! Great customer service when I had questions. So Helpful!

August 24, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for the love! We really appreciate you taking the time to leave a review! 🖤

Rated 5 out of 5 stars

Donna is actually straight up the goat

Donna is actually straight up the goat. I was having some shipping issues and she made sure my order went to the correct address. Queenslanda!!!

August 26, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

Rated 5 out of 5 stars

Gabby was excellent!

Gabby was excellent!
Great communication, great character, great service, efficient in fixing the issue at hand.

August 27, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks for sharing your experience with us! We're honored.

Rated 5 out of 5 stars

5/5 stars

5/5 stars. very great customer service. and very quick with responding back to customers!! Thank you Donna for the service.

August 26, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Appreciate your review — it helps us grow and improve!

Rated 5 out of 5 stars

I had an issue with my order that came

I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to company standards and she promptly responded and replied with a fix, getting the correct shirt sent out with express shipping. Thank you to Donna for the amazing service and support!!

August 25, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Love to hear this, thank you for leaving a review! 🙏

Rated 5 out of 5 stars

Awesome job Gabby

Awesome job Gabby, I had questions about my delivery and helped out and replied back to me very fast. Gave me free delivery on my order, I will continue getting my hats and gear from Culture kings

August 24, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

Thanks a ton for the review! Your support means the world to us.

Rated 5 out of 5 stars

#grateful

i was having a breakdown because i had put down the wrong address, so i was frantically trying to undo my error on the site which was unsuccessful until i rang the number provided and was greeted by a lovely lady named Alphonsine, she was able to fix my error in a few seconds while still being very polite. i think she deserves a raise, thank you all

August 26, 2026
Unprompted review
Culture Kings logo

Reply from Culture Kings

This is great to hear, thank you! We'll be sure to pass this on. Thanks so much for the review!🙏

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