I'm very happy with Culture Kings customer service! Donna responded promptly and kept me updated throughout which was super helpful. She was really kind and resolved my query promptly and without any... See more
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Culture Kings World Famous for Streetwear, Sneakers, Dad Hats, Adidas Originals, Nike, NBA Apparel, Carre, Goat Crew, Thing Thing and so much more.
PO BOX 260, 4108, Archerfield BC, Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 1 week
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Donna went above and beyond to help me with my order! I very much appreciate it!

Reply from Culture Kings
Donna responded without hesitation and completed my request at first contact.
Service for errors and queries is too. Itch thank you.

Reply from Culture Kings
Excellent service, thank you Donna.
Sorry for the trouble, I’ll get those amazing shirts on the next one.

Reply from Culture Kings
Went over and beyond to make sure i was all set with my order thanks Gabby

Reply from Culture Kings
The refund process was so.simply with Donna, nothing was an issue. I simply wanted to cancel an order and reorder it. This i did do and also purchased more on the order i just completed so thank you once again Donna

Reply from Culture Kings
I accidentally shipped to the wrong address and 10 minutes within sending an email to change it they got it fixed and taken care of, amazing service.

Reply from Culture Kings
I placed an order with the wrong size and contacted customer support, and I was helped straight away! Excellent service!
A huge thank you to Donna, who was extremely quick and efficient!

Reply from Culture Kings
Alphosine was great, did was we requested fast and easy! 10/10.

Reply from Culture Kings
Donna was very helpful and responsive

Reply from Culture Kings
I had put a purchase in late at night for jewelry products & not long after realized the size of a chain wasn't going to be big enough. I then put in a request for a change of size & have received an email this morning from Donna. Donna thankfully managed to pick up on my request before order was processed & changed it for me. Thank you Donna & team, you have made my morning & hopefully we all make my partners Fathers day next weekend with these gifts I have purchased for him 😁

Reply from Culture Kings
GABBY GABBY GABBY….. on point, fast responses and made sure I was completely taken care of

Reply from Culture Kings
Gabby was fantastic! I ordered and received a jacket with some loose stitching so I emailed in and was connected with Gabby. She explained everything with the review process and got a new jacket sent out right away. I've been meaning to order a few things from Culture Kings in the past but haven't fully committed. After the excellent customer service, I will have no problems ordering anything in the future. It's reassuring to know that there are people who will take care of you have an issues comes about.

Reply from Culture Kings
Gabby was a wonderful help!!! Great customer service when I had questions. So Helpful!

Reply from Culture Kings
Donna is actually straight up the goat. I was having some shipping issues and she made sure my order went to the correct address. Queenslanda!!!

Reply from Culture Kings
Gabby was excellent!
Great communication, great character, great service, efficient in fixing the issue at hand.

Reply from Culture Kings
5/5 stars. very great customer service. and very quick with responding back to customers!! Thank you Donna for the service.

Reply from Culture Kings
I had an issue with my order that came due to receiving the wrong shirt, I had Donna contact me regarding the mix up and she was efficient, helpful and kind. She acknowledged that it wasn’t up to company standards and she promptly responded and replied with a fix, getting the correct shirt sent out with express shipping. Thank you to Donna for the amazing service and support!!

Reply from Culture Kings
Awesome job Gabby, I had questions about my delivery and helped out and replied back to me very fast. Gave me free delivery on my order, I will continue getting my hats and gear from Culture kings

Reply from Culture Kings
i was having a breakdown because i had put down the wrong address, so i was frantically trying to undo my error on the site which was unsuccessful until i rang the number provided and was greeted by a lovely lady named Alphonsine, she was able to fix my error in a few seconds while still being very polite. i think she deserves a raise, thank you all

Reply from Culture Kings
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