Culture Kings Reviews 

Helped me heaps with my order

Donna’s great

Great customer service from Culture Kings. Ordered incorrect shoe size, emailed and changed by Aileen within hours.
Thankyou Aileen.

I accidentally ordered from the men’s shoe section instead of the women’s and I emailed immediately to cancel my order! Completely my mess up so I wasn’t expecting to be able to, and as a young single mother that doesn’t really get to treat herself I was guttered! However, Donna quickly got on to it and was able to cancel my order before it was shipped. Donna is the type of employee that makes customers come back and I’m not only amazed by her prompt response but her lovely demeanour! My girl, thank you so much and I will be shopping at Culture Kings much more often now thanks to you! Just ordered shoes in the right size now 😆

Amazing customer service and got my order fixed. Thank you!

i reached out asking to change jumper sizes and donna from support could not have been more helpful!! in 24 hours she changed my order and saved me from having to return and change sizes donna is a legend thankyou for all your help!!!

Donna was extremely helpful and courteous in handling my request and the outcome was positive.

I had previously ordered from this company several times without any issues, which makes this experience even more disappointing.

My most recent order arrived with the wrong item. I ordered a red shirt, but instead received a blue version. After contacting customer service and providing photos confirming the mistake, I experienced long gaps between responses. It has now been 9 business days, and only then was I informed that the shirt I originally ordered is no longer in stock.

What I don’t understand is why an incorrect item was shipped in the first place if the correct item wasn’t available. Rather than sending the wrong color, I would have expected to be notified that the item was out of stock and given the option of a refund.

At this point, no final resolution has been reached, and I’m still working with customer service. The slow response times, incorrect shipment, and delayed notification that the item was unavailable have made for a very frustrating experience. I hope the company can provide a fair resolution, but so far this has been my worst experience after several previously positive orders. Guess you can chalk it up to the poor customer service. Beware if something goes wrong because they will be no help at all.

Shout out gabby ! She helped me tremendously for a mistake that I made (address error)!

Quick response and did everything I needed!

Donna was very helpful! Replied back fast to my email with the problem solved ! Thanks so much for your help !

Marleyah Was great, quick response and helpful

A customer service representative named Donna was very very helpful! And got through to me in a timely matter.

Donna helped me with a quick an easy order change I didn’t have any issues!!!

I must share my experience it was a nightmare Saved by a woman named Dona such a great help so Im new to culture kings and somehow my shipping address was set wrong well Ms Dona sprang into action and started to help right away so I did not really understand there process but she did her job and did everything she can well unfortunately the delivery service still delivery the package but Ms Dona yet again sent me help with my order and saved the day I really appreciate this effort to retain me as a customer 😀 My kids appreciate you Ms Dona big shout out much appreciated 👏

Really good app use this every day hope everyone can enjoy this aswell

Donna was epic she fixed my order for me shout out Donna

Gabby was super helpful in updating my order address. I appreciate the quick response and the efficiency.

I made a mistake and wrote an Email, not sure if it could get fixed. I wrote the Email yesterday and today I got an answer from Donna, informing me of the try to change my Order. I ordered on accident a 3XL but wanted a 2XL. I waited the whole day and then just got the email that the order got successfully stopped AND I have my new order conformation with the right size.
I also got informed that they can't always complet request, so I am even happier that my request could get completed and that everything works out

Customer service was great Gabby helped me very happy with my experience thank you 😊