Currys PC World IE Reviews 

My 14 year old son and 2 friends came to Fonthill store today after my son found headphones he wanted to buy with his birthday money on the curry's website and so arranged to meet friends and get the headphones in store instead of paying the delivery through online order. 

When they entered the store today sometime between 11.30 and 12.30 they were approached by female staff who asked them what they were doing in the shop and said if they cause any trouble they'll be asked to leave.  When the boys asked if she says this to everyone who comes into the store she said that teenage boys cause trouble!!!..
  I  was absolutely appalled to hear this had happened to my son and his friends when they went to curry's today.  You need to do some training with your staff our profiling and discrimination... How rude that staff member was to assume my son and fiends would be in to cause trouble...  Very disappointed as loyal customers of Curry's for many years and our usual go to for electrics.... Not any more. 

After 2 really bad experiences with the in line delivery (which I still would never use again) I had to get an adapter and called into Currys in blanch. The store was packed. The manager, Anne, came out into the floor straight away calling staff to tills. Seeing I was looking for help she was with me next and helped me. As I thanked her she said ‘while you’re there has anyone spoken to you about a special offer with Sky’. I said they hadn’t and I might be interested. She went and brought out one of her team John who very courteously and professionally explained the options and what to expect. Unlike me, I made the secure and then to take the offer. This is solely due to the friendly, professional and courteous way I was tested complimented by their knowledge of what they were demoing. I’m very grateful to Anne and to John. It’s my first positive in store experience. I’m very grateful to see things are moving in the right direction

I called specifically to confirm a price match is possible on a washing machine, I tried calling store directly no way to do this, so spoke with customer service where I checked with the lady and she confirmed that the website I want to price match with is not on the prohibited list and in store staff will do the price match. I travelled to the store in Liffey Valley, showed the link to the sales assistant, was told no problem for price match, wasted my time with her taking all my details and before payment manager's approval was required - only at that point supervisor arrived and they refused to price match it!!! How can you be so misleading and untrustworthy, when other stores will price match, your stores simply refused as it wasn't one of the big ones from the list, and there was option Other on the list to choose if they wanted to... I guess you don't want the sale and believe me my family don't want to buy from you anymore!!! I have made my purchase elsewhere and won't be coming back to Currys - full of incompetence, disappointment, lies and time wasting, simply AVOID!

Also they sent me a survey and when I tried to submit my comment, it didn't accept it and asked me to reload the link, when I did - surprise! It said I already opened this link and can't reload it.

Ripped off grand scale. Just bought printer ink for Brother machineLC3217 and paid 109.00 euro. Should have checked prices elsewhere 50 to 60 euro cheaper. What a ripoff. Be warned price check before you get ripped off.

I have had and continue to have an horrendous experience with Curry's Ireland. On November 27th last I bought a DREAME - L40 Ultra AE Robot Vacuum Cleaner & Mop from Curry's Ireland for €556.98 (including delivery). It never worked well but by the end of January it was really barely working, making noises, unable to empty, dock etc. I contacted Currys and to make a long story short they arranged for it to be collected by DPD. It was collected in mid February but they cannot seem to find it - even though I have the DPD docket that was given to me by the driver. They now insist it was collected on March 5th - which is impossible as it was collected almost a month before. There is no doubt in my mind that between DPD and Currys they have lost my vacuum. This type of thing surely happens but it is not my problem though they are making it mine. With the exception of one support person to whom I spoke on the phone last week and who tried to sort it out, nobody has tried to solve this in other than a cursory way. They ignore what I say in my emails and tell me what it says on their system. Which is always incorrect. I have sent them everything, videos of the broken vacuum, the details from the DPD docket, I have asked repeatedly that this be solved and that they contact me. No joy. I do receive emails from them but they are, as I said above, just what it says on their system and not an answer to my emails. I will never again buy anything from Currys .Don't buy from them because if anything goes wrong you stand to lose both your money and the item you have purchased - or at least that is what has happened to me. I wish I could give less than one star.

Score: 10/10 – Fantastic store and top-tier service
​Visited Currys at Mahonpoint recently and was really impressed with how well-organized and tidy everything was. It was easy to find exactly what we were looking for, and the range of products on display is excellent. A huge thank you to Geofray who assisted us; he was incredibly helpful and made the whole process stress-free. The items we bought are of brilliant quality and perform exactly as described. A 10/10 shopping experience all around!

Disgusting Company to deal their instore staff do not-will not discuss anything bought in Store. 1st, and only help was a page with manufacturer's telephone number.Obviously no one has versed them on Sale of Goods Act, nor do they recognise The Consumer Rights Act 2015. Made a formal written complaint, EVENTUALLY received a letter assuring me The Dedicated Customer Team were urgently revealing my complaint. This was ASLO after numerous wasted calls to the dreaded 034561 number.
Reference on letter provided. WHY? It meant nothing, after 1 full hour on 'CUSTOMER CARE ' I was informed nothing had been done at all. They keep referring me back to Manufacturers-my Contract is with Currys, they play stupid, or just are! I'm so not done with this carry on AND fully intend to keep going. They do not have a DEDICATED CUSTOMER CARE TEAM and any references given verbally or in writing mean nothing.

Ordered a robot vacuum and paid in full in store. Never arrived. Customer care useless. Got a refund in the end. Time wasted due to terrible communication

Went there to get the new Airtag 2nd gen. Once paired it tuned out to be the old 1st gen which is no longer being sold so they must have given me one from the last stock. Gave them a ring just to be told that i already opened it and they wont take it back. I paid the full 2nd gen price 39.99€ and the only way to tell them apart seems to be a tiny sticker on the backside. What a scam. I won't spend my money there anymore, plenty of other electronic stores in cork.

Bought freezer online 7th Jan. Delivery driver said no one home when there was, feezer went MIA. Customer service appalling. Customer advisor said it was then available for collection at local store. It wasnt. Store manager could not locate order as it was online and couldnt give refund. Lots of emails but no progress. Requested chargeback from credit card in March as no freezer or refund. Whether item purchased online or instore the store manager should be able to sort. Plenty of competition/ alternatives and wont buy anything from them again.

Dear Store Manager,

I am writing to make a formal complaint about an incident that occurred in your Liffey Valley store today at approximately 3:50pm.

While attempting to purchase a microwave that was clearly advertised in-store at €59.99, I was informed at the till that the price was actually €69.99. When I queried this discrepancy, I was told that the promotional sign had not yet been removed and that the higher price was “the price,” essentially leaving the responsibility with the customer rather than the store. I was also told, quite bluntly, that it was “tough.”

I would like to point out that misleading price displays fall under consumer protection regulations, and customers are entitled to expect that items displayed at a particular price will be honoured or at the very least addressed with professionalism and courtesy.

More concerning than the pricing issue, however, was the behaviour of the staff involved. Both the duty manager and a floor staff member named James were exceptionally rude, dismissive, and unnecessarily confrontational. Rather than attempting to resolve the matter calmly, their tone and attitude were abrupt and dismissive, which made what should have been a straightforward discussion escalate into an uncomfortable interaction.

As a business owner myself, I fully understand that mistakes happen in retail environments. Promotional signage being left up is an understandable oversight. However, the way staff handle those situations is what reflects the standards of a company. The lack of basic customer care and professionalism shown during this interaction was extremely disappointing and not something I would ever tolerate from employees representing my own business.

I would appreciate this matter being reviewed and addressed appropriately. At the very least, staff should be reminded of the importance of respectful customer service and how to handle pricing discrepancies in a professional manner.

I look forward to your response.

Kind regards,
Eva

Pre ordered my samsung s26 ultra from currys in limerick and as promised was available to collect today .staff are very friendly and helpful .highly recommend shopping here

Would give no stars I could. Rubbish rubbish rubbish rubbish customer service!!!! Having issues with a fridge that’s one month old. A week into emailing customer service and they still haven’t gotten past asking me for a correct eircode even though I’ve given it to them ten times. The phone customer service are absolutely useless. Say they can’t and won’t deal with the issue.
Haven’t had time to get back into store. But I will never ever ever ever buy from them again.

I had a problem with my Lenovo laptop that I purchased in Currys Carrickmines. I dealt with Benny and Wesley at
the service centre. Both Benny and Wesley were very
knowledgeable, patient, and extremely helpful. Despite
being very busy, I got undivided attention and great advise. With highly skilled staff like these, Currys will
always be my go-to store. Many thanks to both.

Shame I dont have the options for Zero Stars.

Ordered a Dyson Handheld via their website and selected next day delivery - that was the easy part. Order confirmation came through as you would expect. Brilliant. Within seconds, another email, telling me my order has been delayed and somebody will call me soon to explain my options. Received a phonecall two hours later askiing if i wanted to purchase their care and repair which I had already declined at checkout to which i said no. The operator then told me that either royal mail would send me a text the next morning with a delivery window, and please ensure someone over 18 is home to sign for it.
We come to the day of delivery and I click the order confirmation to track my order, still not dispatched. I call their absolutely woeful customer services line and am told it may be quicker to use online assistant. After an hour of this, I am no further foward so call their number again. When I speak to someone, finally, I am told the item is out of stock. Why should I have had to chase for this information!
In the end got a refund authorised, but I have to wait 3-5 working day for that to arrive....
If only Currys were as foused on actual customer service as they were on sales..... I'll probably avoid them both in store and online from this point.

I ordered an oven from Currys.ie, including installation fee of 55eur and free recycling of the old oven and packaging (this is a fee they explicitly say at check out is included in the price of the good). The delivery men delivered it and I realised it was slightly too large size to replace my old oven. We discussed what to do, and we ended up deciding to leave both ovens and I will find someone to install it myself as counters needed to be resized (while still being able to cook on the old one). They were very helpful and arranged a refund of my installation fee, and said to call Currys once I had installed my new oven so they can come and pick the old over and the packaging. My new oven is now installed so I called to arrange a pick up of the old one through Currys customer service, which is when I was told they can't do this now as it longer than 2 weeks since the delivered the oven (it has been nearly 4 weeks since delivery as it took some time to find someone to install the new one). I asked several times are you sure nothing can be done, especially as the charge for recycling is included in the price of the product. "Nothing can be done". We all know how awkward it is to move white goods, somehow I have to recycle this oven myself now. Very disappointing as it would be so easy to please a customer in this instance. I won't be ordering from Currys again, a shame as was looking to upgrade my fridge and dishwasher soon, but I will go elsewhere from now on

"The Mathematics of Failure." (Price 1,225 + Repair Cost 450 / Years = Disaster, approximate yearly cost 800 euros per year)I purchased this LG American Fridge Freezer in Curry's Naas three and a half years ago, expecting a premium appliance that would last a decade. Instead, I’ve ended up with a €450 repair bill and a scrap metal unit. Whilst the service from the staff was credible, what's not credible is that I cannot write a review of the product on the website, and that the product should be durable and fit for purpose. I do not recommend this product.

I bought a Desktop from PC World, and opened up a paid agreement for 3 or 5 years for Breakdown recovery.
I am very happy with all the repairs they have done. I recently bought an upgraded 3-in-1 desktop, and I am going to have the same service again. They were very prompt and courteous with my repair, and I was very happy with their service. Well done, PC Know How, you did me a great service.

I am extremely disappointed with my experience at Currys. I ordered a Tefal steamer online for in-store collection, only to get home and discover that the appliance had clearly been previously used and that items were missing from the box.

I then had to spend over an hour on the phone, speaking to four different people, just to arrange an exchange. When I finally received a replacement, unbelievably, that box also had different items missing. This is completely disgraceful and utterly unacceptable.

Five months later, the steamer broke down and started leaking water. Trying to arrange a repair has been another nightmare. I’ve spent over two hours on the phone, speaking to six different people. Each one claimed it wasn’t their department and passed me on to someone else. Every time, I had to repeat all my details, only to be transferred again after 15 minutes.

The customer service is an absolute joke. The lack of quality control and accountability is shocking. If you value your time, money, and sanity, I strongly recommend shopping elsewhere where you’ll receive proper service and respect as a customer.

A complete waste of money and time.

Bought an MSI MAG 341CQP Oled Monitor and Im really satisfied with the price and quality of the prodct, cant beat that Oled quality. Would definitely recommend.