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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach, along with impressive quick response times and a smooth overall user experience. However, some customers have expressed dissatisfaction with the website and user experience, citing issues with logging in, constant prompts for authentication, and difficulties with file sharing. A few people also mentioned that the platform can be heavily controlled by ads, impacting their browsing experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise it as the best... See more

User experience

People report ambiguous experiences with user experience. Some customers express satisfaction, highlighting... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI support was useless, as all the “fixes” it recommended didn’t apply to ARK, seeing as the game doesn’t appear in the CurseForge app. However, Dana was quick and precise. She asked for my acc... See more

Rated 3 out of 5 stars

I used to love CurseForge, but the updates have just ruined it. Now I use Modrinth it is just better. CurseForge used to be my go to now it is Modrinth.

Rated 5 out of 5 stars

Really great support! I ran into an issue where a purchased mod didn’t show up properly, but support resolved it fast after I provided the details. Super friendly, clear communication and a very smoot... See more


Company details

  1. Gaming service Provider

Written by the company

CurseForge is a platform where gamers can find and download mods and add-ons to customize their gaming experience across various titles like Minecraft, World of Warcraft, and more. It's a hub for user-created content, allowing players to enhance and personalize their favorite games.


Contact info

4.0

Great

TrustScore 4 out of 5

199 reviews

5-star
4-star
3-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome Team

I'm thankful for the support they provide whenever I need it—they don't stop until the issue is resolved. They're the best support team, and what they do for the community helps us enjoy those amazing mods.

May 2, 2025
Unprompted review
Rated 5 out of 5 stars

Legit platform for Minecraft mods

I've been using CurseForge since 2019 to host several of my Minecraft mods. They are currently the largest Minecraft modding platform in the world. Their only real competitor in that space is Modrinth, so that's what I'll be comparing them against in this review. I know they also compete with platforms like NexusMods in other games, but I personally haven't used those so I can't say anything about that.

Pros:
- You can reach about 10x more Minecraft users on CurseForge than on Modrinth.
- The rules are much more relaxed than on Modrinth.
- They support other games too.

Cons:
- CurseForge doesn't pay nearly as much ad revenue per download as Modrinth does, though the overall amount is still higher due to the sheer number of users that CurseForge has.
- The website is not as easy to use as Modrinth. Some users will struggle to find specific versions of your mods. They are also in the middle of a redesign that seems to be taking forever.

April 27, 2025
Unprompted review
Rated 3 out of 5 stars

Awesome programme, but with caveats

There's not much anybody can say about CurseForge that hasn't been said before. A real quality-of-life programme to make one's gaming experience much easier and comfortable! And recently I had the pleasure to learn their customer experience is great too :)

Edit: After a longer period of use, I have to say that, even though it generally works great when you use just one version of a game, when you're using more (such as WoW Classic Cataclysm and Classic Vanilla), the programme can become so messy that you're better off just uninstalling it. When I started playing both expansions at once, the program only allowed me to browse addons for one of them, so I always had to manually download the updates for the other. However, the programme still constantly pestered me about out-of-date addons upon logging on. Customer support was incredibly nice but they never managed to help me, and the only thing that eventually worked was to directly uninstall and quit playing one of the expansions.

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

curseforge/overwolf

Avoid this platform at all costs. DO NOT DOWNLOAD OVERWOLF!! Ever since OverWolf got involved CurseForge will not stop making changes to my computer and hitting me with ads while I'm playing games it's actually insane. I got so frustrated that i just deleted every thing that had to do with Overwolf from my computer and soon learned Curseforge was apart of that so sorry curseforge, never again!

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Customer Support

Refunded me my first purchase through ARK: Survival Ascended and the customer support responded to my message over the weekend. Once the refund goes through, I'm definitely going to spend that refund *and* extra on different items. Good customer support should always be rewarded.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Let's here it for Made in the USA!

Been a CurseForge customer for jeez 10 plus years. First they went to Twitch, now Overwolf, and I keep following because they never let me down. Writing this review since I recently had a issue, contacted Support and got an email that was not some canned BS, but, a real custom response. Issue was resolved in days and I am back to my game. Let's here it for Made in the USA!

March 18, 2025
Unprompted review
Rated 1 out of 5 stars

IT WONT WORK

Doesn't even work.Ive tried to install the mimicer mod 7 times and it just won't work.very disappointing.

February 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great cc/mod platform!

great app/platform for downloading and managing sims 4 cc and mods. found out from youtuber stephOsims, gave it a try and loved it! had some issues with my files due to onedrive and emailed support, very timely and fast replies that helped resolved the issue quickly! would love to see them work with more cc and mod creaters

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

When launching the Minecraft Launcher…

When launching the Minecraft Launcher via the CurseForge Launcher,
I encountered a bug where the settings wouldn't save.
I submitted a support ticket, and within a few hours,
I received a reply. The response confirmed the bug, provided details about the fix, and informed me that it would be resolved in an update within a few days.

The email was clear, concise, and
incredibly professional.
I was thoroughly impressed by the exceptional support provided.
Without a doubt, it's a 5-star experience!

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive Support and Team

I had an issue with a change in the automatic file moderation process. Support kept me posted, and my problem was resolved within a week despite requiring code changes on the CurseForge side. Very impressed by the turnaround.

December 18, 2024
Unprompted review

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