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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the personalized and understanding approach, along with impressive quick response times and a smooth overall user experience. However, some customers have expressed dissatisfaction with the website and user experience, citing issues with logging in, constant prompts for authentication, and difficulties with file sharing. A few people also mentioned that the platform can be heavily controlled by ads, impacting their browsing experience.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the support team for being... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise it as the best... See more

User experience

People report ambiguous experiences with user experience. Some customers express satisfaction, highlighting... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the support team for being... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and effective support.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The AI support was useless, as all the “fixes” it recommended didn’t apply to ARK, seeing as the game doesn’t appear in the CurseForge app. However, Dana was quick and precise. She asked for my acc... See more

Rated 3 out of 5 stars

I used to love CurseForge, but the updates have just ruined it. Now I use Modrinth it is just better. CurseForge used to be my go to now it is Modrinth.

Rated 5 out of 5 stars

Really great support! I ran into an issue where a purchased mod didn’t show up properly, but support resolved it fast after I provided the details. Super friendly, clear communication and a very smoot... See more


Company details

  1. Gaming service Provider

Written by the company

CurseForge is a platform where gamers can find and download mods and add-ons to customize their gaming experience across various titles like Minecraft, World of Warcraft, and more. It's a hub for user-created content, allowing players to enhance and personalize their favorite games.


Contact info

4.0

Great

TrustScore 4 out of 5

199 reviews

5-star
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1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Support

I had lost my account information and it created a new account,I contacted curse forge support, they were extremely helpful and got to bottom of the situation quickly. (Thanks Ori G)

October 2, 2024
Unprompted review
Rated 3 out of 5 stars

I appreciate your reply to my previous review

I appreciate your reply to my previous review I left concerning corrupted mods that break my game being advertised to me to download. I mentioned I don't understand the mods folder, so when there is a corrupt mod, I don't know which one it is. I know my incompetence is not your fault, as I mentioned. I don't know how to tell you which mods lag the game like you requested me to in your previous reply.

November 3, 2024
Unprompted review
CurseForge logo

Reply from CurseForge

That's totally okay! Our support team over at https://support.curseforge.com/en/support/home would love to guide you through figuring that out

Rated 5 out of 5 stars

Warcraft addons failed to download

The app wouldn't download any warcraft addons - turns out my ISP was blocking my computer from their servers. The support team rep was polite and patient with me - thank you Tom W you are the real MVP - I hope CurseForge will hire you after the internship program

October 20, 2024
Unprompted review
Rated 5 out of 5 stars

Agent made me Feel like Family

The agent I spoke with was attentive, precise, and very knowledgeable. They were transparent and kind and honestly made dealing with CurseForge feel like dealing with a Friend or family member's Business. I am thrilled with my experience. I will gladly continue to support CurseForge!

September 8, 2024
Unprompted review
Rated 5 out of 5 stars

So helpful

So helpful! I was having issues loading mods for Minecraft after an update and Dana F was super kind and helpful with getting everything working again. I got guided through the steps and learned a bit more about fixing things so maybe I won’t need so much help next time. Thank yall!

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great support — helped me find what I was doing wrong and pointed out one setting I didn’t know about

I was having trouble getting a certain addon (Hekili Priority Helper) to show up in the CurseForge app on my Mac, and Dana on the Overwolf support team was able to help me out, pointing out a setting that I didn’t know about, which was causing the app to search for the addon in the wrong “flavor,” or version, of WoW. It was searching Classic rather than Retail. After finding that “flavor” setting, I set it to retail and went back and I was able to find the addon.

October 5, 2024
Unprompted review
Rated 3 out of 5 stars

Overall okay

As a user, I would say this website is good. You can get all kinds mods very easily. There are very less ads considering everything's free here. Now as a author, it's very convenient to upload my projects, update my projects. But in their reward program, they take 30% of revenue from author. Now this is too much if we compare it with modrinth.

September 14, 2024
Unprompted review
Rated 5 out of 5 stars

Good job

it's been almost a year since I publish mods with CF and while things break often, they get fixed, they do listen and react. I haven't been ignored even once, even with trivial issue.

So, good job CF support team.

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

As a addon developer speaking with the…

As a addon developer speaking with the moderators is imperative if something goes wrong. I have reached out several times and they have always helped me with what ever issue I had. The only thing I would like see changed is the response time.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Their support improved

Their support def. improved since last year. Last year i had an issue and no one helped me. I had this issue now and it was resolved very easily. It was related to reward program and paired wrong Twitch account.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

I love playing with mods to amplify my gaming experience. Curseforge is really easy to set up and use. I was able to make my own modpack and customer service was a great help! I'm horrible with tech so with how simple everything is I'm able to have lots of fun without getting too confused:)

August 23, 2024
Unprompted review

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