Custom Cans Reviews 

468
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how product modifications and custom cables significantly enhance headphone sound quality, making music more open, clear, and dynamic. Many people note their headphones sound much better, with improved bass, clarity, and overall immersion, often surpassing expectations. The quality of products, including cables and mod kits, is consistently praised for being excellent and well-made. Reviewers commend the company's efficient, friendly, and professional service, noting excellent communication and support. Delivery is often fast and timely, with many customers receiving orders quicker than anticipated, and customization options are highly valued.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of cables,... See more

Quality

Consumers find quality to be positive, with many reviewers praising the superb quality of headphones and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its quality, efficiency, and... See more

User experience

Customers had positive experiences with user experience, finding products easy to fit and use, as highlighted... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied

Rated 5 out of 5 stars

Custom cans makes a fantastic and affordable way to modify your normal HiFi Headphones and turn them into something truly special. I am honestly shocked at how easy and quick it was to mod my HE400se... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(468)

181 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smashing products

Smashing products! Does exactly as described! Defo looking at getting more! Thank you!

June 13, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Cable ultra-low capacitance for beyerdynamic T1

Cable ultra-low capacitance extended slim 3.5mm jacks (1.25m navy blue and lime green) for my beyerdynamic T1 ‘s owned for just shy of 2 years and it sounds superb. However I recently managed to lean my full elbow weight on the jack as it went into my Dragonfly cobalt and heard a crack as I damaged the jack. Thankfully the 3.5mm jack and not the DAC. After going through the usual despair of wtaf have I done and how much is this going to cost as this wasn’t a warranty issue I reached out to customcans to see if they would offer a repair.
I sent the cable back and within 48hours I had my cable returned as good as new. A nice handwritten note from Kaya who has confirmed it is all repaired and even, as she put it “given the braid a little massage”.
So thoroughly recommend both the original product and more importantly the customer service which is worth much in my eyes as repair much better than the disposal mindset elsewhere. At a very reasonable cost so well done customcans ♥️👍

July 6, 2025
Unprompted review
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 4 out of 5 stars

You guys are all the way up in Europe…

You guys are all the way up in Europe and hidden in GB. Jajjaja so I just didn’t find the cables and I wrote to someone and responded like a day after the mod kits I wanted shipped out and I wont do double orders to pay twice to customs. So what I’m saying is that you should update your cable ordering method, because it sucks, it’s really confusing. I know you think it’s awesome but it’s really bad and it’s really expensive.

June 10, 2025
Custom Cans logo

Reply from Custom Cans

Hi Ruben, I agree with you that customs fees can be quite unpredictable, unfortunately we cannot affect that part.
Thank you for your feedback, we do offer more affordable options with stock cables, but the hand-braided cables definitely do get a lot of love and fine craftsmanship put into them and are worth the price tag :)
-- Kaya

Rated 5 out of 5 stars

I love the headphones

I love the headphones I got the multi coloured ones that react under uv i absolutely love them, They came pretty fast too

May 13, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Good hifiman strap

Package was sent out quickly and had good instructions

May 13, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Excellent company

Excellent company. Good communication about delivery time. Cable arrived early, well packaged and quality was excellent,

May 13, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 2 out of 5 stars

At the time of performing the…

At the time of performing the installation, following the introductions of the video on your website, when I reached the step in which pressure must be made and a "click" is shown, as the aluminum material is harder and maybe not the exact way of manufacturing, it required a little more pressure, this caused the Driver cables to be damaged, which could not be repaired or covered by the official Seinnheiser warranty, I have lost one of the drivers completely, so I must import a new one and the price exceeds 100 euros, in conclusion, to look for a replacement

May 12, 2025
Custom Cans logo

Reply from Custom Cans

Hi Ismael,

I'm very sorry to hear that your HD25 driver ended up being damaged; I suspect that the protective grill may have been placed off-center when popping out the driver, and when clicked back in, damaged the cables. I believe that the drivers retail for around £40 each.

To make up for the trouble, we'd like to extend a 10% discount on your next purchase with us, just let me know before you place the order :)

-- Kaya

Rated 5 out of 5 stars

Best Custom Sennheiser HD 25 in the market !!!

GREAT SERVICE !!!!

EXCELLENT QUALITY

This is my second time, I buy in custom cans they deliver to Mexico no issues and solved any problems.
Fully recommend

Thanks Again !

May 11, 2025
Custom Cans logo

Reply from Custom Cans

HI Carlos - Very sorry that the mexican postal service did not manage to deliver your package.
I have issued a refund for you.

Rated 5 out of 5 stars

Great service

Great service, item arrived on time and looked perfect. Will definitely recommend and use again in the future.

April 17, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

Rated 5 out of 5 stars

Quality Cable, Expertly Made

This is the second cable I have bought from CustomCans, and I am over the moon. Quality and craftsmanship is perfect, and it looks pretty too 😍.

April 15, 2025
Custom Cans logo

Reply from Custom Cans

Thank you for your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look