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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like cables and modified headphones significantly enhance sound and overall performance. Many people appreciate the excellent service, highlighting the helpfulness and efficiency of the team, as well as the quick and well-packaged delivery of their orders. However, some customers also noted issues with the ordering process, describing it as confusing. A few reviewers mentioned receiving incorrect items or experiencing delays and a lack of clear communication regarding their orders. Additionally, one person reported receiving a damaged package due to insufficient packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the craftsmanship and durability of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the fast and prompt... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent workmanship, quick delivery, and... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I di... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

438 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Took them to send it to me 4 weeks is…

Took them to send it to me 4 weeks is too long

April 24, 2026
Custom Cans logo

Reply from Custom Cans

Hi Bledar, sorry to hear you were unhappy with the fulfilment time. We are very transparent about the production time being around 2-4 weeks as the headphones are made to order and airbrushed by hand by our artist. I hope you are still able to enjoy your new beautiful new headphones :) -- Kaya

Rated 5 out of 5 stars

Amazing Service!

Had my DT1990s worked on, super happy with service, and custom cables? Don't get me started on how nice those are!

Great communication pre and during the servicing.

April 22, 2026
Rated 5 out of 5 stars

Edition XS Comfort Strap A+

Have bought from these guys before. Always a good experience. The comfort strap I ordered for my Hifiman Edition XS was transformative. Had stopped using them because of the pain I was getting while wearing them. The strap has stopped any discomfort. Easy to install and so far seems durable. Highly recommend.

April 23, 2026
Rated 5 out of 5 stars

Good cables

Me and my friends have bought many cables from them during the years and we are satisfied - good quality and good sound with the ultra low capacitance litz cables. Greetings from Estonia 🤟😎🤟

April 16, 2026
Rated 5 out of 5 stars

Excellent Custom Headphone Cable

I recently purchased a custom headphone cable from Custom Cans UK and I am extremely satisfied with the overall quality and craftsmanship. The cable was made exactly according to my specifications and fully met my expectations. The sleeving gives it a very premium feel and contributes to the excellent build quality. Despite its robust construction, the cable remains highly flexible and very comfortable to use in everyday situations. In addition, the overall appearance is excellent and reflects the attention to detail put into the product. Overall, this is a very high-quality custom cable that I would gladly recommend to others looking for a premium headphone cable.

January 14, 2026
Rated 3 out of 5 stars

Good quality but incomplete product

The headband strap is of good quality and the support was reactive, however I had to manually cut the M3 tape and the glue was "out of stock", I would need to reach out to them again if I wanted some new.

April 14, 2026
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Reply from Custom Cans

Hi Frederic, sorry to hear the experience wasn't quite right - we had a bit of a delay with our glue supplier (1-2 weeks), which unfortunately meant some orders went out without it. Totally understand how that could be frustrating and disappointing - will get some bits out in the post to you. -- Kaya

Rated 5 out of 5 stars

Service to Canada, in this economy?!

I had contacted Sennheiser directly about a replacement part and they said they do not sell such a part. Custom Cans, however, was all over it and kept in contact throughout the order process. It arrived in Canada very promptly and I am thrilled to have my headphones back. Thoroughly considering custom colours now.

April 13, 2026
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Reply from Custom Cans

Hi Daniel, glad to help ;) I've had an arm crumble on mine too, once! Very upsetting! There's a lot of colours to choose from for sure - we'll be looking forward to hearing from you ♥ -- Kaya

Rated 5 out of 5 stars

I like the concept of what this cable…

I like the concept of what this cable is as well as I find sonically it just gets out of the way. It does not impede what is presented from the source all the way to your eardrums. Product is well made and very well thought out. Custom Cans is great and will be returning for sure.

April 13, 2026
Custom Cans logo

Reply from Custom Cans

Hi Drew, thanks for your feedback! Glad to hear you're enjoying your new cable! -- Kaya

Rated 5 out of 5 stars

1 Piece to a great budget system!

Very fast for international shipping. Great product with a good dac/amp the custom cab’s covers makes the edition xs an amazing pair of headphones. Got the Edition XS first and felt the bad was a little flat. Using a fiio k5 dock with a e17k at the time. Got the covers and the bass was better but the sound was more closed and sometimes there was a harsh sibilance. Upgraded to a Fiio K9 Pro ESS and the sibilance was gone and the sound became wider bass was also improved with very good detail. Just got a balanced cable and now the bass is tighter and it’s even more detailed. Now my system is perfect.

April 10, 2026
Custom Cans logo

Reply from Custom Cans

Hi Matt, congrats on the upgraded setup & super happy to hear you're enjoying our cable with it! :) ♥ -- Kaya

Rated 5 out of 5 stars

Bird

The headphones came out to the exact idea invissioned!

March 24, 2026
Custom Cans logo

Reply from Custom Cans

Hi Miguel, so happy to hear that! I'll pass on your kind words to our artist :) Thank you for taking the time to leave a review! -- Kaya

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