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Review summary

Created with AI, based on recent reviews

Looking at 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like cables and modified headphones significantly enhance sound and overall performance. Many people appreciate the excellent service, highlighting the helpfulness and efficiency of the team, as well as the quick and well-packaged delivery of their orders. However, some customers also noted issues with the ordering process, describing it as confusing. A few reviewers mentioned receiving incorrect items or experiencing delays and a lack of clear communication regarding their orders. Additionally, one person reported receiving a damaged package due to insufficient packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often praising the craftsmanship and durability of... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the excellent... See more

Delivery service

Users describe positive interactions with delivery service. Customers frequently praise the fast and prompt... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent workmanship, quick delivery, and... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, rapid... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After replacing the original dampers with Custom Cans filters, my HIFIMAN Sundara truly came alive. The sound gained openness, clarity, and a wonderful sense of flow — it now feels effortless and fu... See more

Company replied

Rated 5 out of 5 stars

Outstanding Headphone Magicians who know their sht! I had my okay sounding EDITION XS modified by these geniuses..I can't believe they are the same cans. So good, I just had to purchase the already mo... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I di... See more

Company replied

Rated 5 out of 5 stars

Getting my cable shipped to western Canada from the U.K took a while, as expected, and was well communicated. My 4-pin balanced XLR cable made an immediate, audible difference on my pair of HD 800 S h... See more

Company replied


Company details

  1. Audio Visual Equipment Supplier

Written by the company

We specialise in producing custom headphones, accessories and upgrades for DJs and audiophiles. Our custom cables and modified headphones are all created at our workshop in Cheltenham. Our custom airbrushed headphones have helped many DJs, musicians and gamers gain following. We've also worked with big brands and record labels to produce headphones for their sponsored artists.


Contact info

4.9

Excellent

TrustScore 5 out of 5

438 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The headphones were exactly what I…

The headphones were exactly what I asked for and came perfect, my boyfriend loved them for his birthday! Thank you so much! Quick delivery and communication was on point.

March 13, 2026
Custom Cans logo

Reply from Custom Cans

Hi Natalie, so happy we were able to make his birthday a bit more special!!! ♥ :') Thank you for taking the time to leave such lovely feedback! -- Kaya

Rated 5 out of 5 stars

Fast delivery. Great Product

Fast delivery.
Great product!
This replacement cable for my headphones feels really solid in comparison to the original. Looks fab too

March 18, 2026
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Reply from Custom Cans

Hi Joseph, glad to hear you're happy with your new cable :) ♥ -- Kaya

Rated 5 out of 5 stars

My Custom Cans earpads were finally showing wear...

The earpads on my Custom Cans Alluminium SD25s finally started to show wear. I ordered genuine replacements on the CC website, and they arrived the next day. Added bonus: the replacements have a soft velvet finish and feel even more comfortable than the vinyl-finished originals. Very happy!

March 18, 2026
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Reply from Custom Cans

Hi Des, so glad to hear you're happy with your new earpads! I think it always makes such a difference to get lovely new pads! :D -- Kaya

Rated 5 out of 5 stars

Great product

Grest product, quick delivery.

March 20, 2026
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Reply from Custom Cans

Hi Edita, thank you for your feedback ♥ :) -- Kaya

Rated 5 out of 5 stars

Heads Up

Workmanship excellent, turnaround time, from sending in headphones to return of them, outstanding. All in all absolutely tip-top. I raise my glass in their general direction!

March 18, 2026
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Reply from Custom Cans

Thank you for the stellar feedback, always a pleasure to deliver! ♥ -- Kaya

Rated 5 out of 5 stars

Amazing customer service so friendly

Amazing customer service so friendly. Order arrived speedily and was exactly as described. Genuinely can't recommend Custom Cans enough. Stumbled across them via their Youtube channel and so glad I did. Believe me if you love music you need to buy a pair of headphones from these people.

March 17, 2026
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Reply from Custom Cans

Hi Lee, thank you for the feedback and very kind words! Hope you keep us in mind for your future audio needs :) -- Kaya

Rated 5 out of 5 stars

BRAVISSIMI !

First of all, the excellent quality of their products, then their support team, always a top service not only for problems, but also for suggestions… These are the only things which make the difference between a standard company and an excellent one ! And Custom Cans is rightfully among the latter ! As we say in Italy:
BRAVI, BRAVISSIMI !!!

March 17, 2026
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Reply from Custom Cans

Hi Fabio, many, many thanks for taking the time to leave such a lovely review :D Super happy to help always!! ♥ -- Kaya

Rated 5 out of 5 stars

An excellent experience

Ordering was easy, shipping was rapid and installation instruction were faultless. Every part of my experience was superior and the product works!!

March 16, 2026
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Reply from Custom Cans

Hi Nathan, thank you for your kind words! Glad to hear you've had a smooth experience! -- Kaya

Rated 5 out of 5 stars

Excellent products and customer service

Very happy with the products purchased, the price paid, and the delivery time. Customer service also responded quickly to my query. Would recommend and will use again. Thank you.

March 16, 2026
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Reply from Custom Cans

Hi Stuart, thank you for taking the time to leave a review! Means a lot! Looking forward to hearing from you again :) -- Kaya

Rated 5 out of 5 stars

Amazing Fantastic Customer Support

This company is unbelievable. Fantastic and amazing. I messed up my order and they went an extra 100 miles to sort it for me. Absolutely have nothing but praise for this UK company. 10/10. *****

December 23, 2025
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Reply from Custom Cans

Hi Alex, many thanks for your feedback :) Glad you're enjoying your fancy new cable!! ♥ -- Kaya

Rated 5 out of 5 stars

Super fast delivery for my overseas…

Super fast delivery for my overseas order. Much obliged, and looking forward to more merch down the road!

February 23, 2026
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Reply from Custom Cans

Hi Jay, glad to hear you had a great experience! We'll look forward to hearing from you again! ♥ -- Kaya

Rated 5 out of 5 stars

Excellent upgrade

Clear description of cables and connector options with easy ordering. Realistic indication of delivery timeframe.
Well made and neatly finished balanced headphone and interconnect set . An immediate and noticeable improvement in performance and musicality which developed after a relatively brief 'burn in'.
A noticeable upgrade. Thanks

February 26, 2026
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Reply from Custom Cans

Hi J, thank you for your feedback, so glad to hear you're enjoying your new cables ♥ -- Kaya

Rated 5 out of 5 stars

Really good cable

Really good cable, well made and improved the sound from the stock cable.

February 26, 2026
Custom Cans logo

Reply from Custom Cans

Hi Mike! ♥ Thank you for the lovely feedback, much appreciated! -- Kaya

Rated 5 out of 5 stars

HD650 Mass loading

Fast shipping, Great price and Made my headphones sounds that little bit better

February 23, 2026
Custom Cans logo

Reply from Custom Cans

Hi Sam, glad to hear you're enjoying your newly modded HD650s!! I always find it surprising how much of a difference the mods can make :) -- Kaya

Rated 5 out of 5 stars

Easy to order ,very quick turnaround…

Easy to order ,very quick turnaround and the work was done very well.

February 16, 2026
Custom Cans logo

Reply from Custom Cans

Hi Alan, many thanks for your feedback! Look forward to hearing from you again :) -- Kaya

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