Absolutely fantastic service. My son’s controller stopped working (only some of the buttons), I emailed them and within 24 hrs I received a response. They sent me a pre-paid return envelope the same d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased an elite controller for my son in Nov 2024 and he has loved it. He’s is quite heavy handed and after nearly 12 months of ownership the controller developed some faults. An email was duly... See more
In November 2024, I got an elite controller for my son, and he’s been absolutely thrilled with it. Despite his heavy-handed use, it took almost a year for any issues to appear. I reached out via email... See more
Company replied
Best customer service I've encountered. Received my item quickly but unfortunately had a slight fault. Customer service responded within 30 mins and gave me the choice of a full refund or replacemen... See more
Company replied
Company details
About Customcontrollers
Written by the company
Welcome to Custom Controllers, the leading manufacturer for customised gaming controllers, including Xbox One, Xbox Series S/X, Xbox Elite, PlayStation 4, PlayStation 5 and Nintendo controllers. Our specially trained team customise controllers by hand and we offer up to 550 different designs over our website. Custom Controllers UK is renowned for having the biggest range of designs worldwide.
Custom Controllers established in November 2007 offering repair and modification services. Shortly after, the customer base grew online which allowed development of a website to offer a selection of customised controllers. As customer base continued to grow so did the product range Custom Controllers had to offer. After the very first collaboration which was with the sportswear giant ‘Nike’, Custom Controllers rocketed ahead in its own market moving forward to create hundreds of new designs to release to its fan base it had developed. This attracted Games developer ‘Konami’ which formed another collaboration for Custom Controllers. The collaboration was for Metal Gear Solid V: The Phantom Pain. Due to its huge success on release day Konami returned to Custom Controllers to Collaborate on another game ‘Pro Evolution Soccer 16’, The controller was provided to major press outlets, PES ambassadors and Gaming Celebrities during the release of PES 16 in September 2015. This controller has yet to hit the website for sale to the general public so if you have one of these controllers then consider yourself lucky to be chosen by Konami. After the success of both collaborations Custom Controllers had already earned the reputation of the “go-to-guys for custom controllers.
As standard, we include 12-month warranties with all controllers that we offer. So, whether you want an Xbox controller, or a PlayStation controller, it will be completely covered by our mechanical warranty.
Shop Custom Xbox Controllers
Shop Custom PlayStation Controller
Shop Custom Nintendo Controllers
Shop Create Your Own
Shop Games Consoles
Shop Controller Repairs
Contact Us
Fast and Free Shipping
On all orders
Here at Custom Controllers , we offer the quickest delivery for all of our controllers.
Whether you are buying a pre-made Xbox custom controller or customising your own controller, we can guarantee 99% of the time you will receive your controller within 5-7 working days.
Contact info
James Johnson Green Ltd, Unit 37a Sisna Park Road, PL6 7FH, Plymouth, United Kingdom
- 03301 653028
- info@customcontrollers.com
- www.customcontrollers.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Customcontrollers
Hi Jason
We are delighted to hear that you have received your order and are pleased with your purchase, we thank you for taking the time to leave this review.
Kindest Regards
Maya
Worth every penny
Amazing controllers I absolutely love them! Fast shipping as well such a win ! Will definitely recommend this company for top notch speed and quality. Very pleased. Thank you so much !
February 7, 2025
Reply from Customcontrollers
Hi Ella, thank you for your 5 star review! It is fantastic to hear how happy you are with your controller. We hope that based on your experience that you will use us again in the future and thank you for saying you would recommend us to others. Many thanks, Tim
Amazing!!
Really easy to use the website, came within two days and they work perfectly!!
February 17, 2025
Reply from Customcontrollers
Hi Katie, thank you for your 5 star review! It is great to hear how happy you are with your order and the speed of delivery. We hope you enjoy your controller and will use us again in the future. Many thanks, Tim
Ive got the mystery controller
Ive got the mystery controller. The design is cool but the controller I got is old and some of the buttons are stuck or not working properly.
February 17, 2025
Reply from Customcontrollers
Hi Bela, thank you for your review. I am so sorry to hear that the controller received has issues. I have emailed you in relation to this and look forward to your reply. Please accept our apologies for any inconvenience that has been caused. Kind regards, Tim
Great son loved it
February 12, 2025
Reply from Customcontrollers
Hi Dre, thank you for your 5 star review! It is brilliant to hear that your son loves the controller! We hope you ill recommend us to others as well as use us again in the future. Many thanks, Tim
Controller working perfectly
Controller working perfectly
Looks and feels minttt
Couldn't say anything bad about ps5 controller highly recommend
February 14, 2025
Reply from Customcontrollers
Hi Derek, thank you for your 5 star review! It is fantastic to hear how happy you are with your controller and that you would highly recommend us. We hope you will use us again in the future. Many thanks, Tim
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is great to hear how happy you are with the speed of our service. We hope that based on your experience that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Very happy with how quick my order was…
Very happy with how quick my order was processed and posted will be ordering in the future
February 12, 2025
Reply from Customcontrollers
Hi Chloe, thank you for your 5 star review! It is great to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Very impressed with the service and the…
Very impressed with the service and the product was excellent.
February 10, 2025
Reply from Customcontrollers
Hi Karen, thank you for your 5 star review! It is great to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Great service and product as usual
I've bought from this company before and they still have great service. Very quick delivery. The controllers themselves are always amazing with no problems. I treated myself to one and I'm not disappointed.
February 8, 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is great to hear how happy you are with your order. We hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Brilliant really really quick very very…
Brilliant really really quick very very happy
February 8, 2025
Reply from Customcontrollers
Hi Ruby, thank you for your 5 star review! It is brilliant to hear how happy you are with the speed of our delivery. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi Mark, thank you for your 5 star review! It is great to hear how happy you are with your order. We hope based on your experience that you will use us again in the future as well as recommend us to others. Many thanks, Tim
Perfect gift, stand out controllers!
Bought a custom controller for my son’s birthday and he’s so overjoyed with it. Came in a charging case with all the spare buttons and a cool design so it’s very different to his brothers. Was very impressed with the service and quality of the product. Would buy again!
February 12, 2025
Unprompted review
Reply from Customcontrollers
Hi Matthew, thank you for your 5 star review! It is great to hear how happy you and your son are with the controller. Thank you for saying you will use us again in the future. We look forward to your next order. Many thanks, Tim
Reply from Customcontrollers
Hi Ionel, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with your purchase and we hope you will use us again in the future. Many thanks, Tim
I bought a controller for my son at…
I bought a controller for my son at Christmas it was the wrong one,they were amazing, i received refund traight away, ordered the right one and it came within a matter of days. Making my boy very happy. Thank you
February 3, 2025
Reply from Customcontrollers
Hi Rhian, thank you for your 5 star review! It is wonderful to hear that we resolved your issue quickly and that your son loves the controller. We hope you will use us again in the future as well as recommend us to others. Many thanks, Tim
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is fantastic to hear how happy you are with your controller and we hope you enjoy it. Many thanks, Tim
Party box
I ordered an Xbox controller but is was a special offer and I didn’t know the design it was a surprise when I got it as the colour was awesome
February 5, 2025
Reply from Customcontrollers
Hi, thank you for your 5 star review! It is fantastic to hear how happy you are with your controller and we hope you enjoy it. Many thanks, Tim
Reply from Customcontrollers
Hi Robert, thank you for your 5 star review! It is great to hear how happy you are with our service. We hope you will recommend us to others as well as use us again in the future. Many thanks, Tim
Very quick delivery, fab custom controller
Very quick delivery, very cool looking custom controller, my son was over the moon.
January 29, 2025
Reply from Customcontrollers
Hi Emily, thank you for your 5 star review! It is great to hear how happy your son is with the controller and the speed of delivery. We hope you will use us again in the future. Many thanks, Tim
Quick service
Quick service, the controller looks as good as new. Happy with the service.
January 31, 2025
Reply from Customcontrollers
Hi Kerry, thank you for your review and for giving us 5 stars! It is great to hear how happy you are with our service and we hope that you will use us again in the future as well as recommend us to others. Many thanks, Tim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.