I wish I could do zero stars!!! DO NOT BUY FROM THIS CO!!! I ordered a gift that never came. I even purchased the shipping insurance and paid with PayPal thinking I would be covered but I was totally... See more
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Looks like im in the same boat as everyone else, so I was like wow its moving fast gifts get stateside and now the held up in customs and they want me to fill out a form basically I went overseas and... See more
Dont ever use this company! Ordered through paypal thinking I would be protected but I was wrong! They sent a broken piece of junk instead of what was meant to be a sentimental christmas gift. No ref... See more
It amazes me how a company like Facebook can let so many fake companies get onto their site to sell either crap or items that you never receive. Yes, they pay Facebook (Meta) to post their advertising... See more
Company details
Information provided by various external sources
Custom gifts aims to bring the gifts to life by adding that personalised name to the gift
Contact info
Pyke Road, LN6 3QS, Lincoln, United Kingdom
- 01522699933
- hello@customgifts.co.uk
- www.customgifts.co.uk
1.4
Bad
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
Ordered 1 personalised item two weeks ago and still have yet to receive anything when I ordered, it said order now to receive before Christmas but it’s not looking likely got an email to say they dispatched it 3 days ago but they didn’t provide me with a tracking number to track my order so I don’t even believe it’s been dispatched and if it has I’ll most likely miss the delivery anyway with no idea when it could arrive!! I will never use this site again or recommend to anyone could’ve made the item quicker myself, customer service also next to none!
December 24, 2021
Unprompted review
Reply from Custom Gifts
Hello Shania,
Firstly, I'd like to apologise for the miss communication and the customer service experience you had with us for your order you placed in December last year.
We are always working on improving our customer service experience for our customers here at Custom Gifts and would like to offer you a discount code to shop with us again to give you reassurance about us as a brand.
I've sent you an email containing your code.
We hope we see you back soon at Custom Gifts as we always want our customers to leave happy after their experience with us.
Looking forward to your response via email.
Kind regards,
Sam
Negative 5 stars ruined chrismas for my friends
If i could leave -5 stars i would ordered a hamper for a christmas gift which was supposed to arrive yesterday which i needed today to give to the person as its only time i will see them before xmas, rang 2 days ago too find out where the hamper was as needed it badly and even said i would drive to Lincoln where they are based to collect if it helped them they told me they would look into this and get back to me no call no email nothing ended up yesterday having to buy and make one last minute to give to my friends still today the website says in production website lies when it says delivered in time for chrismas and why say a delivery date if you can't keep to this even with covid about either adapt the delivery times on the website too say this when placing the order dont buy from here i definitely will be passing all the information onto trading standards
December 22, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Sorry to hear you had a bad experience and received an unsatisfactory service for your order with us at Christmas time. We are always working hard to improve things here at Custom Gifts and its very sad to hear that we let you down at Christmas for gifts you purchased for your friends.
We'd love to talk to you more regarding the experience you had with us and provide you with some compensation as an apology for any inconvenience we may've caused.
If you'd like to give us a call or email us using the contract information provided below, that would be great.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you,
Kind regards,
Sam
Worst company to exist
One of the worst companies I’ve ever placed an order with! PLEASE AVOID THIS COMPANY.
I placed my order and had to wait three weeks for delivery!!! Totally unacceptable. I sent numerous emails asking to cancel order and a robot called “Michelle” replied that my order has been dispatched!! Didn’t even acknowledge the fact that I asked to cancel and wanted a refund!!
Product was of poor quality when eventually arrived via snail mail!!! Will never ever use this tin pot company ever again.
Please save your time and money and DO NOT purchase from this company.
December 20, 2021
Unprompted review
AVOID... AVOID... AVOID
Do not use this company I wish I'd seen the reviews here before ordering. All these bad reviews are true and if there is any good ones I'd reckon they are fake. Ordered a beanbag for my boys Xmas, no dispatch notification or update. Many emails no reply... Then an email asking me to leave a review on my product 🤣🤣🤣. I've raised a dispute with my bank. This company needs closed down 😡😡😡
December 19, 2021
Unprompted review
Reply from Custom Gifts
Hello Kerry,
Thank you for leaving your review and we are sorry to hear you've had a bad experience while ordering a beanbag for your boys Christmas.
We would love to have to opportunity to discuss with you about your order to find out more information to why you had a bad experience while ordering.
I've tried to find your order but an unable to locate it in our system so If you'd like to get in touch with us so we can discuss this further, we'd love to hear from you.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Updated review
I have updated my review as now happy with the resolution over an error by company. Just a shame customer services dismissed my original complaint and took two months for me to get to speak to someone who actually understood my issue. Thank you Sam for your professional and helpful emails. By the way, the deckchair is of really good quality and we love it!
November 30, 2021
Unprompted review
Reply from Custom Gifts
Hello Annie,
Thank you for leaving a review about your order and I'm so sorry to hear you've had a bad experience with us here at Custom Gifts.
We are continuously working hard to improve our customer experience to ensure these sort of things don't happen and I'm very sorry to hear you've had this experience with us.
We would love to hear from you to get the opportunity to make things right as we want all our customer to feel valued here.
If you'd like to get in touch with us, we'd love to hear from you.
Hello@customgifts.co.uk
01522 699 933
DO NOT ORDER FROM THIS SCAM COMPANY. I WILL BE REPORTING THEM TO ACTION FRAUD AND I SUGGEST ANY ONE ELSE THAT HAS BEEN SCAMMED BY THEM DO THE SAME
Please do not order from this company, they have had my money for 2 weeks and no order has been sent. I have had to get PayPal involved to get my money back. DO NOT ORDER FROM THIS SCAM COMPANY.
November 29, 2021
Unprompted review
Reply from Custom Gifts
Hello Sue,
Thank you for leaving a review about your order and I'm so sorry to hear you've had a bad experience.
We are continuously working hard to improve our customer experience to ensure these sort of things don't happen and I'm very sorry to hear you've had this experience.
We would love to hear from you to get more information about the experience you had to see what we can do for you.
If you'd like to get in touch with us, we'd love to hear from you.
Hello@customgifts.co.uk
01522 699 933
Kind regards,
Sam
I wish I had also read the reviews. Avoid!
Well I wish I had read the reviews. The website said delivered within 5 days!
Well I had to chase them up and got a maybe it will be sent Monday answer.
Then the shamble of Yodel..said was out for delivery but didn't arrive for 2 days
Overall my delivery took 15 days and I had to do all the chasing. Very poor experience.
October 21, 2021
Unprompted review
Terrible Service - I wish I’d checked these reviews first
I wish I’d checked these reviews first! Very bad experience with this company - ordered personalized flag for event on 22 Aug - told it would take 7 days - it’s 10 Sept and still lot arrived ( it’s now 15 working days not including weekends) and it still hasn’t arrived
No communication and no reply to emails
September 10, 2021
Unprompted review
AVOID THIS COMPANY!!
If I could give this company 0 stars I would! I would avoid like the plague! Tried purchasing an item for a birthday present for me sister. Money was taken from my account but no confirmation email or reference given. I contacted the company and they said the bank had refused my payment but obviously not as money has been taken. I then got the reply of "I suggest if you're concerned rather than write a review I would contact the bank and they will issue a refund". Absolutely disguessed with the customer services and how rude the email was. The company should be issuing the refund not my bank! Hopefully the bank can sort this out!
August 6, 2021
Unprompted review
Reply from Custom Gifts
Hello Meg,
Firstly, I'm sorry to hear you've had such a bad experiencing during the order for your sisters birthday present.
I'd like to assure you, that's not a response we'd ever condone here at Custom Gifts and we want all our customers to feel appreciated.
We'd never ask for you to get a refund from the bank, we process it personally for a customers.
We'd love to hear more about the experience you've had to get a better understand of what happened.
If you'd like to contact us on either of these, that would be great!
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
DO NOT USE
Don't even bother!
They take your money & don't even send your order! Then don't even reply when you email them!
DO NOT USE THIS COMPANY!!!!!
July 28, 2021
Unprompted review
Reply from Custom Gifts
Hello Lucy,
Sorry to hear you've had such a bad experience ordering. I'd like to assure you that we do our absolute best to respond to any emails we receive and always aim to respond with in 24 hours to all our customers who email us.
We'd really appreciate hearing more about your experience to get a better understand of what happened.
If you'd like to get in touch through one of the following, we'd love to hear from you.
hello@customgifts.co.uk
01522 699 933
Kind regards,
Sam
This company is a joke
This company is a joke. They sent me a overpriced canvas that was blurry. When I contacted them about it. They refused to let me exchange it or get a refund. They apparently do this to a lot of people as I’ve just read about it on this review site. They must delete the bad reviews on their own site so people don’t know that they are actually buying from a company that clearly is ripping people off. Don’t waste your money!
July 21, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're unhappy with the canvas you've received.
All our reviews on our website are linked to our profile on review.io where we have 4.35 star rating with our customers.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK, where we only deliver to the United Kingdom and surrounding islands.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Before I buy anything online I ALWAYS…
Before I buy anything online I ALWAYS check their return policy just in case. I ordered a canvas picture and when I received it the blues were way off and it now does not match the room I was going to put this in. I contacted customer service through email which is your only option as there is no phone number to call and they finally got back to me ask me to send a picture of what I purchased which I did. The first picture I sent was black and white I don't know how that happened there but I did resend another one so they could see the difference in colors . I was told I would not be able to send this picture back only if it was as fault of theirs. IF YOU look at their refund policy IT DOES not state this. I copied and pasted their refund policy in an email to them 3 times and asked them to please show me where it states you can only return if its damaged, etc. They will not answer my question other than I cannot return the picture that I paid over $50 for. I will also give them the same review on Google. If you have a Refund Policy then you honor it per your website. DO NOT change your refund policy up after someone orders something from you and then cant back it up. I would NEVER order anything from this Company again.
June 14, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK, where we only deliver to the United Kingdom and surrounding islands.
You also state in your review that we don't have a contact number on our website but if you check out this link, we do - https://www.customgifts.co.uk/contact
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Ordered an item 12 days ago
Ordered an item 12 days ago. Label was created and item never shipped. Have contacted them a few times, but they do not respond to my emails. I now need to file a claim to get my money back as this site is a SCAM. Stay away!
April 30, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England and not China.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Ordered a towel that doesn't work as a towel
ordered the item for my sons birthday he used it for the first time today after a shower he said it's awful it's more like a blanket than a towel it doesn't dry you at all. most disappointed he is. I'm not happy about this
April 20, 2021
Unprompted review
My shipment came more quickly than…
My shipment came more quickly than expected. After reading a few bad reviews, I got nervous about getting my items in time or at all. I couldn't get a hold of anyone on the phone, but they did respond to my email. Sometimes the answers were a little vague but as I said, the shipment arrived early and they did a great job of packing the box to protect the wine glasses that I ordered for a wedding shower. So I am happy with this company and would use them again. I ordered the rocking wine glasses. (The personalization on the glasses is a little smaller than I was expecting, but still nice.)
April 19, 2021
Unprompted review
Disgusting company ordered 3rd February…
Disgusting company ordered 3rd February arrived 3 march. Did not send all my order.
They take 5 days each email you send
Please beware this company is awful
Avoid at all costs
March 9, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England and not China.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Ordered on 3 Feb for Valentine’s Day
Ordered on 3 Feb for Valentine’s Day, arrived on 3 March. I did have communication and they did refund my shipping costs. Boxers themselves are great but did have a wobble after reading these bad reviews. Glad I waited and I would use again but allow more time.
March 4, 2021
Unprompted review
Stay well clear
Fully agree with all the reviews just wished I read them before placing a order. Company is a joke. Paid for VIP service and 14 days later still awaiting for item to be dispatched. Very disappointed no customer service at all. Will have try get my money back through my bank. Very very disappointed
February 15, 2021
Unprompted review
Reply from Custom Gifts
Hello Mr W
I regret to inform you that you've left your review on the wrong trust pilot page.
Here at Custom Gifts, we are based in Lincoln, England and are apart of YPP Group.
You also stated that you payed for a VIP service which we don't offer I'm afraid.
If you've left your review here by mistake please may I ask for you to remove it, alternatively, We'd love to hear from you to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
Would give zero stars if I could
Would give zero stars if I could. This company is a scam. If you order and never receive your item report to your credit card company. This company lied and was deceiving and I never got my item. Ordered from them 4 months ago and never received my time. Kept telling me my item is on its way and gave me a fake tracking info. Never order from here. You have been warned.
February 11, 2021
Unprompted review
Reply from Custom Gifts
Hello,
Thank you for leaving your review and I'm sorry to hear you're so unhappy with the service you received.
I'm afraid a lot of the reviews you see on here are from people who confuse us with a different company which are from Asia and trade under a very similar name.
I noticed you're leaving your review from the states which we don't deliver to which makes me think you've also ordered from this other company and not us, Custom Gifts UK.
We only deliver to the United Kingdom and surrounding islands as we are based in Lincoln, England and not China.
If you have left your review on our page by mistake, please may I kindly ask that you remove it, alternatively get in touch with us and we'd love to hear more about your experience.
Hello@customgifts.co.uk
01522 699 933
Looking forward to hearing from you.
Kind regards,
Sam
would give 0 stars if I could
Placed an order on 19th January for a personlised blanket, was told it would take about 14 days, been more than 14 days and sent an email asking for order to be cancelled and refunded as it had not been dispatched, advised unable to cancel and refund order and that it will dispatched yesterday, received nothing.
February 2, 2021
Unprompted review
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