Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Customers frequently reported not receiving their orders or experiencing significant delays, often waiting months after payment was taken immediately. Many people also faced considerable difficulty contacting the company, with emails bouncing back and phone numbers being unreachable or unrecognized. This lack of communication and unfulfilled orders left many feeling unsure about their purchase status and led some to seek refunds. However, some customers noted that when products did eventually arrive, they found the items to be sturdy, functional, and of good quality.

What people talk about most

Order

Customers express significant dissatisfaction with their recent orders, citing instances where items were not... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers consistently happy with the quality of... See more

Customer communications

Consumers find contact to be a source of frustration, with many reporting that emails bounce back as... See more

Payment

Clients share negative opinions on payment, with many reporting that payments were processed immediately... See more

Response time

Customers consistently note negative experiences with response times, primarily citing a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.5

All reviews

(212)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great value

I’ve ordered from yourselves before and have been very satisfied with the collars. Customer service is very good.

December 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great and fast service!

Having been told no one produced dog collars with names and contact info I was delighted
when i came across your web site.
I ordered 3 collars and leads straight away
I am thrilled with the new collars and leads and think your product is great and service
really customer friendly. The collars are good strong quality ,colours striking and the script clear.
Thank you

October 13, 2022
Unprompted review
Rated 5 out of 5 stars

Love my collars …

I expected to wait long time to receive the collars but they came quickly. The colours are lovely and bright. I had one pink and one blue for my two Yorkshire Terriers. I had my telephone number embroiderd on each collar . Very happy with my purchase.

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Beautifully made collars and leads

Beautifully made collars and leads. They do take a while to arrive, but that is because they are custom made. The bamboo material is both soft and hard-wearing, the fastenings are good quality and they are overall very good quality.

November 17, 2022
Unprompted review
Rated 5 out of 5 stars

Good selection of collars

Good selection of collars, impressed with the quality which makes them good value. Ordering was easy and the delivery was as per schedule. Very pleased with the purchase, in fact this is the fourth 🙂

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality!!

Amazing quality! My dog, Zeus, loves his collar. It feels so lovely and the quality is just incredible, feels really durable and worth every penny! Customer service is also great!

November 1, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely good quality products with…

Lovely good quality products with exceptional customer service. Delighted with the personalised collars and matching leads. It was also the only site that makes collars big enough for newfies that can have a phone number stitched onto them! Will shop here again. Thanks 😊

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and very good quality…

Excellent service and very good quality collars. My dog loves to play in the woods, so having our details embroidered on his collar is so much better than having a disc which gets lost. Collars are very soft so suitable for all ages and come in lovely colours.

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent collar

The collar I ordered is good value and quality. The embroidered phone number is very clear.
For the safety of your pet I would recommend all owners to get one of these collars

October 1, 2022
Unprompted review
Rated 5 out of 5 stars

Really pleased!

Really pleased. The collar I ordered is great. What a good idea to have the necessary details embroidered on. Good choice of colours and fonts. Comfortable for pup. I have several others that I bought for my previous lovely boy, Bertie, who we lost in 2020, and have always been pleased. Good service too.

September 27, 2022
Unprompted review
Rated 1 out of 5 stars

Don't Bother!

Ordered a collar, which was mis-delivered & these people refused to submit a missing parcel claim to Royal Mail, telling me that was my responsibility.....

Sadly Royal Mail will ONLY accept a missing parcel claim from the SENDER.

So effectively I paid this company for nothing in return.

Their "customer service" is a shambles. Would NEVER deal with them again.

September 3, 2022
Unprompted review
Rated 5 out of 5 stars

Harri's new Collar. I purchased a collar for my six month…

I purchased a collar for my six month old puppy. It's a beautiful collar. Soft and gentle enough, yet very serviceable. It's extremely well made. Good, strong, quick release buckle and D ring. With the added bonus of the buckle being engraved with his necessary details. Cuts out the need for a disc, which can easily drop off. Can't recommend enough.

September 1, 2022
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look