Custompetcollars Reviews 

212
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, most reviewers were let down by their experience overall. Customers frequently reported not receiving their orders or experiencing significant delays, often waiting months after payment was taken immediately. Many people also faced considerable difficulty contacting the company, with emails bouncing back and phone numbers being unreachable or unrecognized. This lack of communication and unfulfilled orders left many feeling unsure about their purchase status and led some to seek refunds. However, some customers noted that when products did eventually arrive, they found the items to be sturdy, functional, and of good quality.

What people talk about most

Order

Customers express significant dissatisfaction with their recent orders, citing instances where items were not... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers consistently happy with the quality of... See more

Customer communications

Consumers find contact to be a source of frustration, with many reporting that emails bounce back as... See more

Payment

Clients share negative opinions on payment, with many reporting that payments were processed immediately... See more

Response time

Customers consistently note negative experiences with response times, primarily citing a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more

Rated 1 out of 5 stars

Purchased an personalised pet collar on 22 November and there is no sign of it being posted. Tried emailing twice & sending a message via messenger and have received no response. First order was great... See more

Rated 1 out of 5 stars

Avoid this company. It seems to be a scam. I’ve had zero contact from them since placing an order 14 days ago, and today I attempted to contact them and the email bounced straight back to me,... See more

Rated 1 out of 5 stars

I have ordered from this company several times over the years and always successfully. I’ve been waiting for three weeks for my current order but feel a bit uneasy this time. The contact email addres... See more


1.5

Bad

TrustScore 1.5 out of 5

212 reviews

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No history of asking for reviews

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1.5

All reviews

(212)

36 reviews in the last 12 months

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Rated 1 out of 5 stars

UK Company???? Hmmmm

I ordered a dog collar on the understanding it would take 2-3 weeks for delivery. After three weeks there has been no sign of the collar. I contacted via the help email and was told that they couldn't tell me when my order would be ready.

I've tried to find out who "UK Custom Pet Collars" are. There's no such company listed with Companies House. After numerous attempts I was given a business address in London - upon checking I found that there were 143 companies registered to this single address. Clearly the "UK" claim is not correct and refusing to provide company details arouses suspicion.

In summary, money went very quickly but I have no idea if or when my order may turn up and "UK" Custom Pet Collars won't tell me.....

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great service and lovely…

Great service and lovely product.excellent quality collar,this is our 2nd purchase,the first one has lasted years! It would be ideal if all pets had these collars in event of been lost would save so much time and less stress getting in contact with owners.
Highly recommend this business!your doing fab!
Nikki xx

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Over the last few years we have ordered…

Over the last few years we have ordered 5 collars from them. Everyone has been perfect and many people comment on how good they look. They are comfortable for the dogs to wear.
The customer care is 100% definitely recommend them.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

I was recommend this company by my…

I was recommend this company by my sister in law . I needed a light weight collar because I rescued my dog from a person that dragged him around by his collar and he stressed and panted every time I attempted to put a collar on him so I ordered him a personalised light weight collar from this company and safe to say my dog is happy with wearing it!
It’s a quality collar with clear and colourful embroidery. Had a choice of colours too.
Very happy dog makes me a happy mum 😍

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve bought loads of these collars

I’ve bought loads of these collars. They are soft and comfortable for the dogs so I’m happy for them to wear them all the time. I can’t stand the noise of ID tags so the embroidered details are perfect. Takes a while for them to arrive but it’s worth the wait.

April 8, 2023
Unprompted review
Rated 5 out of 5 stars

It was very easy to order the collars…

It was very easy to order the collars and to add my telephone number. The collars are soft and the dogs love them. This is the third time that I have ordered from Custompetcollars.co.uk and I have also given the website to my friend Angela.

February 12, 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT

Everything from the description of the collars on the website, ordering, delivery, and customer service was excellent. The finished collars are lovely. The letters,and numerals are clear and neat. They are robustly made and fit nicely. Just perfect!

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful collars at a fab price

Beautiful collars at a fab price. Great for agility (no dangly bits ) Second time of buying one for Lexi, as the last one was about 7 years old and had just started to look a bit tatty. So thought I would get a matching one for Lottie, whether she needed it or not !

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Best buy exceptional quality

Bought 2 collars and highly delighted with both they are great quality and exceptional value. Having the details embriodered is so much better they dont fade are are easy to read, not like the tags you have to buy with other collars that either fall off of fade making them unreadable. These are much better and safer especially if you have a dog that wanders off occasionally. I have a rescue dog and wouldnt use anything else cant recommend enough. You will not be disappointed.

February 22, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered my dog a collar

I ordered my dog a collar, upon checkout the offered to add a 'matching' lead for £8.50 so I purchased it. On delivery the collar was neon pink and the lead was the magenta purple that I ordered. Customer services fobbed me off with various excuses and refused to refund me!! Scammers and false advertising!! I will not be using again purely for the fact they were not interested in resolving my issue to keep a regular customer happy but they are very happy to pocket your money! They even admitted to other customers raising concerns of the colours not matching! Disgusting morals and customer service when you have an issue.

February 24, 2023
Unprompted review
Rated 5 out of 5 stars

Great products

Great products. I've been using them for years. They have lasted really well. Customer servides have always been exceptionally helpful.

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

Lots of choice of products

Lots of choice of products, different colours and combination of lettering! Clear sizing guide! Really like the quality of the product too

November 13, 2022
Unprompted review
Rated 5 out of 5 stars

I’ve ordered several of these collars…

I’ve ordered several of these collars over the years for my dogs. Service and quality have always been brilliant. They’re strong, well made and comfortable for the dogs. I live by the sea so my dogs are always in and out of salt water and these collars hold up brilliantly.

December 15, 2022
Unprompted review

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