ZERO STARS, ZERO! It's a scam!!! Ordered on Nov 3rd. Personalised pet collar for my dog. Still not received. Payment was taken immediately though! Emailed Customer services- failed. Tri... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UK Company???? Hmmmm
I ordered a dog collar on the understanding it would take 2-3 weeks for delivery. After three weeks there has been no sign of the collar. I contacted via the help email and was told that they couldn't tell me when my order would be ready.
I've tried to find out who "UK Custom Pet Collars" are. There's no such company listed with Companies House. After numerous attempts I was given a business address in London - upon checking I found that there were 143 companies registered to this single address. Clearly the "UK" claim is not correct and refusing to provide company details arouses suspicion.
In summary, money went very quickly but I have no idea if or when my order may turn up and "UK" Custom Pet Collars won't tell me.....
Great service and lovely…
Great service and lovely product.excellent quality collar,this is our 2nd purchase,the first one has lasted years! It would be ideal if all pets had these collars in event of been lost would save so much time and less stress getting in contact with owners.
Highly recommend this business!your doing fab!
Nikki xx
Over the last few years we have ordered…
Over the last few years we have ordered 5 collars from them. Everyone has been perfect and many people comment on how good they look. They are comfortable for the dogs to wear.
The customer care is 100% definitely recommend them.
I was recommend this company by my…
I was recommend this company by my sister in law . I needed a light weight collar because I rescued my dog from a person that dragged him around by his collar and he stressed and panted every time I attempted to put a collar on him so I ordered him a personalised light weight collar from this company and safe to say my dog is happy with wearing it!
It’s a quality collar with clear and colourful embroidery. Had a choice of colours too.
Very happy dog makes me a happy mum 😍
Always got our collars from we collar 4th time now here and…
Always got our collars from here and the service and the quality is always 1st class the collars are so soft and well made along with lovely embroidery to your choice.
Wonderful quality goods and excellent…
Wonderful quality goods and excellent customer service always. Have used for years and will always!
I’ve bought loads of these collars
I’ve bought loads of these collars. They are soft and comfortable for the dogs so I’m happy for them to wear them all the time. I can’t stand the noise of ID tags so the embroidered details are perfect. Takes a while for them to arrive but it’s worth the wait.
Great quality, good price, excellent service
Collar came earlier than expected and was of a good quality and met all my expectations. Good value for money.
It was very easy to order the collars…
It was very easy to order the collars and to add my telephone number. The collars are soft and the dogs love them. This is the third time that I have ordered from Custompetcollars.co.uk and I have also given the website to my friend Angela.
PERFECT
Everything from the description of the collars on the website, ordering, delivery, and customer service was excellent. The finished collars are lovely. The letters,and numerals are clear and neat. They are robustly made and fit nicely. Just perfect!
Beautiful collars at a fab price
Beautiful collars at a fab price. Great for agility (no dangly bits ) Second time of buying one for Lexi, as the last one was about 7 years old and had just started to look a bit tatty. So thought I would get a matching one for Lottie, whether she needed it or not !
Best buy exceptional quality
Bought 2 collars and highly delighted with both they are great quality and exceptional value. Having the details embriodered is so much better they dont fade are are easy to read, not like the tags you have to buy with other collars that either fall off of fade making them unreadable. These are much better and safer especially if you have a dog that wanders off occasionally. I have a rescue dog and wouldnt use anything else cant recommend enough. You will not be disappointed.
I recommend Cutom Pet collars to all my…
I recommend Cutom Pet collars to all my friends. I love how personal the collars are and how well made they are as well. :)
I ordered my dog a collar
I ordered my dog a collar, upon checkout the offered to add a 'matching' lead for £8.50 so I purchased it. On delivery the collar was neon pink and the lead was the magenta purple that I ordered. Customer services fobbed me off with various excuses and refused to refund me!! Scammers and false advertising!! I will not be using again purely for the fact they were not interested in resolving my issue to keep a regular customer happy but they are very happy to pocket your money! They even admitted to other customers raising concerns of the colours not matching! Disgusting morals and customer service when you have an issue.
Took a few weeks to arrive but…
Took a few weeks to arrive but absolutely worth the wait. Lovely quality product with the name stitched in to the collar. Thanks so much.
Great products
Great products. I've been using them for years. They have lasted really well. Customer servides have always been exceptionally helpful.
Have used these collars and leads for…
Have used these collars and leads for years. Very satisfied.
Lots of choice of products
Lots of choice of products, different colours and combination of lettering! Clear sizing guide! Really like the quality of the product too
I’ve ordered several of these collars…
I’ve ordered several of these collars over the years for my dogs. Service and quality have always been brilliant. They’re strong, well made and comfortable for the dogs. I live by the sea so my dogs are always in and out of salt water and these collars hold up brilliantly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







