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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that wheels and tires are often delivered mounted, balanced, and ready for immediate use. Many appreciate the efficient delivery service, with orders frequently arriving ahead of schedule and well-packaged. The customer service is also widely commended for being helpful, responsive, and providing excellent support with orders and product inquiries. However, some customers also noted issues with delivery, including missing items or incorrect shipments, and occasional problems with product quality such as damaged wheels or improperly balanced tires. A few other people also felt that customer service was unhelpful or unresponsive when problems arose, leading to frustration and delays in resolving their concerns.

What people talk about most

Product

People report positive experiences with product. Customers appreciate the wide variety of choices for wheels... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super-fast shipping and... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick shipping, with some receiving... See more

Quality

Consumers find quality to be positive. Many customers praise the great product quality, with items arriving... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Custom offsets makes finding and buying tires and wheels absolutley easy even for a tire and wheel buying novice like me. Their recommendations for my specific vehicle and huge database of customer ph... See more

Company replied

Rated 5 out of 5 stars

They helped confirm that the tires and rooms would fit in my vehicle. When issues came up their sales department reached out by phone call and text to get my order out as fast as possible. The HD clut... See more

Company replied

Rated 5 out of 5 stars

Great experience I ordered my wheels and tires on the 28th of March and had them on my SUV the 1st of April. Its my first time using Custom Offsets and let me tell you sitting at a tire store waiting... See more

Company replied

Rated 5 out of 5 stars

Custom offsets provided excellent customer service and great price on the wheels and tires I bought from them. After researching on their website the wheels and tires I wanted, I called them to make s... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Browse the largest online truck gallery, curated by enthusiasts for enthusiasts. Shop Wheels, Tires, Lifts & Levels, and more. Free shipping, mounting, and balancing on all wheel & tire package with financing options available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

820 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

easy to order

easy to order. Ordered tires and wheels. the order came the day that was estimated and everything was in perfect condition. very happy.

March 25, 2026
Unprompted review
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Reply from Custom Offsets

Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Overall

Overall, everything arrived in excellent condition with no issues. The headers, cold air intake, and tires were all in perfect shape, and I’m very satisfied with the quality.

That said, after spending approximately $1,800, I was hoping there might have been some complimentary merchandise included, such as a shirt or sticker.

Nonetheless, I appreciate the great service and product quality—this is exactly why I continue to purchase from your company.

March 23, 2026
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Reply from Custom Offsets

Your feedback is highly appreciated. Thank you for the review!

Rated 4 out of 5 stars

The wheel look great good fit with…

The wheel look great good fit with centering rings but took longer for lugs and rings to show up than the wheels

March 24, 2026
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Reply from Custom Offsets

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Great company

Ordered wheels, fair price, came in packed well, and exactly what I wanted, plus showed up two day early, great service!

March 18, 2026
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Reply from Custom Offsets

Thanks for taking the time to share your positive experience. We truly appreciate it!

Rated 5 out of 5 stars

Custom offsets provided excellent…

Custom offsets provided excellent customer service and great price on the wheels and tires I bought from them. After researching on their website the wheels and tires I wanted, I called them to make sure I was ordering the correct setup for my car. They made a suggestion on the tire size that worked out better. I received my setup almost a week ahead of the original scheduled delivery time. I highly recommend Custom Offsets!

March 26, 2026
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Reply from Custom Offsets

We appreciate the rating, and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Shop with Confidence

This is a big company, but they respond to questions, concerns and requests like you have an inside connection. Great quality, price and service. Definitely give these guys an opportunity to earn your business...You won't be disappointed

March 19, 2026
Unprompted review
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Reply from Custom Offsets

Thank you for the kind words! We’re glad our team could provide responsive service along with great quality and value. We truly appreciate your recommendation and look forward to helping you again in the future!

Rated 5 out of 5 stars

I've made two purchases 1 from custom…

I've made two purchases 1 from custom offsets and 1 from fitmentindustries.com and I have been 💯% satisfied with both the customer service is second to none the choices seem endless and they have my business for life and free mounts and balance with hunter equipment and the sets both arrived in perfect shape and the fitment well that was better than expected it's like they know what they're doing and stuff 😀 lol really couldn't suggest another company that could possibly do it any better again thank you for the outstanding service that answered my question and put me at ease to only have everything work perfectly. 💯 the best in the business. SC

February 27, 2026
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Reply from Custom Offsets

Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Tons of options to choose from and easy…

Tons of options to choose from and easy to navigate and order. My wheels showed up quickly and I love them. Will definitely use CO again in the future. Overall great experience

March 16, 2026
Unprompted review
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Reply from Custom Offsets

We are thrilled to learn that you had a positive experience with us!

Rated 5 out of 5 stars

Fuel Flame 8 wheels and TIS RT1 tires

I purchased tires and wheels from Custom Offset and they came packaged great. They were shipped fast and arrived in perfect condition. This was the second set of tires and rims I bought from them and I couldn’t be happier. Custom Offsets is the only company I’ll buy tires and wheels from. Very satisfied with this company and highly recommend them!

March 18, 2026
Unprompted review
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Reply from Custom Offsets

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 1 out of 5 stars

This can’t be the same company?

This can’t be the same company I dealt with. Address is the same though. Crazy how another major review company has over 800 reviews with a 1.6 ranking. Anyway, they are horrible and if a Nick answers the phone hang up. He is a great and cool salesman but after the purchase he is a ghost! Beware, this same company owns four or five different online companies. You can tell because the format is the same on each website. So, you think you are calling around for different quotes when in fact it’s ole Casper. Buy from a reputable dealer not a fly by night company.

March 3, 2026
Unprompted review
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Reply from Custom Offsets

Hello, Brad. Our apologies that your experience was less than stellar! I would like to dig into this further, and see what went wrong. If you could, please reach out to us at sales@customoffsets.com with the subject line "ATTN Customer Service Manager", or give us a ring at (920) 764-8782. Thank you.

Rated 5 out of 5 stars

Aftermarket Wheels

If in market for aftermarket wheels Custom Offsets is where to look!!! Huge Variety - Best Brands!! Super Fast shipping!! Received Fuel Rebel 6 Anthracite in perfect condition!!!!

March 12, 2026
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Reply from Custom Offsets

Your feedback is highly appreciated. Thank you so much for the review!

Rated 5 out of 5 stars

I messed up

I ordered the wrong size wheel and they reached out for immediately and helped me get the ones I needed. Great customer service

March 2, 2026
Unprompted review
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Reply from Custom Offsets

We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

Rated 5 out of 5 stars

The salesman was really nice and…

The salesman was really nice and helpful. He sent different wheels that I was looking for and helped me pick out a great package and made sure the fit was perfect for my truck. I would recommend custom offset to friends and family.

March 6, 2026
Unprompted review
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Reply from Custom Offsets

Thank you so much for rating your experience with us so highly!

Rated 5 out of 5 stars

Rims and tires came fast and look nice…

Rims and tires came fast and look nice and ride perfect best place to buy rims and tires from hands down 💯

March 5, 2026
Unprompted review
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Reply from Custom Offsets

We appreciate the kind words and are glad we could provide you with a positive experience!

Rated 5 out of 5 stars

Extremely efficient and friendly…

Extremely efficient and friendly service. Dylan in customer services is tremendous! Thank you guys 🙏🏻

March 7, 2026
Unprompted review
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Reply from Custom Offsets

Your feedback is highly appreciated. Thank you for the review!

Rated 5 out of 5 stars

Quick efficient service

We had been looking for new wheels for several weeks. Custom Offset made this a very easy task. Everything shipped fast and the ETA given at check out was on time. Happy Customer!!

March 9, 2026
Unprompted review
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Reply from Custom Offsets

We are thrilled to learn that you had a positive experience with us!

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