Custom offsets makes finding and buying tires and wheels absolutley easy even for a tire and wheel buying novice like me. Their recommendations for my specific vehicle and huge database of customer ph... See more
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Review summary
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Reviews shaping this summary
They helped confirm that the tires and rooms would fit in my vehicle. When issues came up their sales department reached out by phone call and text to get my order out as fast as possible. The HD clut... See more
Company replied
Great experience I ordered my wheels and tires on the 28th of March and had them on my SUV the 1st of April. Its my first time using Custom Offsets and let me tell you sitting at a tire store waiting... See more
Company replied
Custom offsets provided excellent customer service and great price on the wheels and tires I bought from them. After researching on their website the wheels and tires I wanted, I called them to make s... See more
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Company details
Information provided by various external sources
Browse the largest online truck gallery, curated by enthusiasts for enthusiasts. Shop Wheels, Tires, Lifts & Levels, and more. Free shipping, mounting, and balancing on all wheel & tire package with financing options available.
Contact info
North Perkins Street 1060, 54914, Appleton, United States
- www.customwheeloffset.com
4.6
Excellent
820 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Buyer beware........and don't if you live out of state!
So beyond all the glitz and shiny websites you should beware ordering from this business. I live in Hawaii and thought I would get something different. Something unique that is not common in my area. I found it and ordered. Now it cost a lot just to ship items to the islands, but I ate it.
Turns out the leveling kit I needed for my truck they didn't have, so my order was changed by someone within Custom Offsets. I caught the mistake before shipping and have been told I must wait until they recover the shipment before I'm reimbursed for THEIR mistake. Its Christmas, I have a family like all of the staff there. They enjoy their Holidays, but I have to make excuses because they didn't return my fees from this transaction. So you call to try and get some answers, but of course.........the runaround. Terrible service. Merry Christmas.
December 23, 2025
Unprompted review
Reply from Custom Offsets
Hi Derrick - We are extremely sorry for the issues that came up on your order, and we can see where this would have all been frustrating. We definitely want to help, so we're going to reach out here to get your info, and can connect you with someone here from there. Thank you for your patience!
Custom Offsets for the win
4th time ordering a wheel and tire package and, as always, a flawless experience! Convenient, quick, and the new wheels look amazing!
December 18, 2025
Unprompted review
Reply from Custom Offsets
Thank you for the continued support! We’re glad to hear everything went smoothly again and that you’re loving the new wheels.
They notified me immediately that 2 of…
They notified me immediately that 2 of my wheels that were shipped to them was damaged and had me pick new set and didn't charge me the difference in price. And my delivery was only 3 days later than scheduled due to no fault of theirs!!
December 12, 2025
Unprompted review
Reply from Custom Offsets
Thanks for the great feedback! We’re glad we could quickly get everything taken care of and appreciate your understanding with the slight delivery delay.
Exactly what I ordered and delivered…
Exactly what I ordered and delivered properly. Packaged with care and quality control was measured.
December 4, 2025
Unprompted review
Reply from Custom Offsets
Thank you for the review! We’re glad everything arrived exactly as ordered and met our quality standards.
The online ordering of top quality products and services
The online ordering of top quality tires and rims, the price point as well as the easy to follow instructions and ease to purchase, the service was awesome, communication on emails as well as texts.on the process of ordering then delivery with instructions made the entire experience worth ordering for my other vehicles an easy choice.
December 16, 2025
Unprompted review
Reply from Custom Offsets
Thank you for the kind words! We’re glad the ordering process, communication, and overall experience made it an easy choice for your vehicles.
Finding the size and offset was…
Finding the size and offset was somewhat of challenge but they helped me find it and they look and work great. Not real crazy about the center caps but I can change them for something else
December 13, 2025
Unprompted review
Reply from Custom Offsets
Thanks for the feedback! We’re glad we could help you find the right fit and that everything looks and works great.
Tires were ordered at 2 pm on a Friday…
Tires were ordered at 2 pm on a Friday and delivered the next morning at 9 am!
December 13, 2025
Unprompted review
Reply from Custom Offsets
Thanks for the review! We’re happy to hear your order arrived so quickly.
Beautiful Wheels!
I purchased 4 wheels for my 2019 Tahoe from Custom Offsets. They arrived within the week of ordering them & they are GORGEOUS! I am in love & I can't wait until the spring to put them on. I don't want the winter weather of PA to get them dirty so we are waiting. Packaging was great & they even came with a cloth covering. I would definitely order again!
December 5, 2025
Unprompted review
Reply from Custom Offsets
Thank you for the review! We’re thrilled you love your new wheels and can’t wait to see them on your Tahoe this spring.
We ordered a tires and rims package
We ordered a tires and rims package. The process was very easy and they came sooner than they estimated. Communication was EXCELLENT. Will definitely be back when our other vehicles need new wheels!
Very Satisfied Customer!!!
December 16, 2025
Unprompted review
Reply from Custom Offsets
Thanks for the feedback! We’re glad the process was easy and communication was excellent—can’t wait to help with your other vehicles!
Nice and easy to work with
Nice and easy to work with. Wheels came in looking good as well!
December 16, 2025
Unprompted review
Reply from Custom Offsets
Gavin - thanks for your feedback! Glad you love your wheels.
Convenient, affordable, fast, and High Quality
I really can’t express how convenient and easy it is to have a new set of mounted and balanced tires on a beautiful new set of rims arrive! Look great, rides great, I didn’t get a quote but having worked at a wheel and tire shop when I was young I know it probably would have cost close to double the price from a chain tire shop for everything. If you have beat up rims, next time you need tires I would recommend just paying the extra couple hundred and just bolting on yourself! Also shipping was way faster than I expected. Thank you 🙏🏼
December 14, 2025
Unprompted review
Reply from Custom Offsets
Thank you Drew! We're glad you loved your experience with us, and we're happy to hear that we could get you into exactly what you wanted.
Awesome service and support
Awesome service and support
Definitely will be buying again
December 18, 2025
Unprompted review
Reply from Custom Offsets
Thanks Danny! We appreciate your support.
2 thumbs up but only because I only have 2 thumbs
My experience with custom offsets was nothing short of awesome, the were very helpful and informative, I bought new wheels and tire and they shipped them out to me mounted and balanced, they were packaged well and in a manner that insured that they were not going to be damaged during shipment.
December 15, 2025
Unprompted review
Reply from Custom Offsets
Really appreciate your feedback and your enthusiasm! We're glad you could see how much care we put into every step of our order process. Thank you!
Great experience
Quick delivery, great website for figuring out exactly what I wanted for my truck.
December 2, 2025
Unprompted review
Reply from Custom Offsets
Thank you Gary! Glad we could help you get just what you wanted for your truck.
Good customer service.Quality…
Good customer service.Quality merchandise and products.Will be a customer for now on.
December 16, 2025
Unprompted review
Reply from Custom Offsets
Thanks for your feedback and we look forward to working with you in the future!
Order went smooth
Order went smooth, delivered fast, packaging amazing. Look great!
December 17, 2025
Unprompted review
Reply from Custom Offsets
Good to hear your order went smooth and you got it fast, Christy! Thank you
Love the new setup
Love the new setup. Easy navigation on their website.
December 12, 2025
Unprompted review
Reply from Custom Offsets
Great to hear you love your new wheels and tires Justin! Thank you very much.
I enjoy buying from theses guys, great selection of wheels and tires.
I enjoy buying from theses guys
December 16, 2025
Unprompted review
Reply from Custom Offsets
Thank you, Troy. We appreciate your feedback!
Helpful
Awesome products! I called to get some more info regarding Bora wheel spacers, and they were very helpful.
December 12, 2025
Unprompted review
Reply from Custom Offsets
Thanks a lot Michael! Glad we could help you with the spacers you had questions on.
Tire and Wheel Package
The communication with the representative was great, there were steady updates on the process and shipping and the items arrived ahead of the initially scheduled date. The items were ready to bolt-on and the only thing that could have made this more simple would be if they sent someone to swap the set out for me! lol
December 16, 2025
Unprompted review
Reply from Custom Offsets
Thank you Brian. We pride ourselves on great customer service and efficient order processing, from order placement all the way to delivery. Glad we met your expectations!
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