The CV Centre UK Reviews 

2,102
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting its speed and the real value it delivers. The staff are frequently commended for their dedication, helpfulness, and personalized approach. Many people appreciate the outstanding quality of the work, noting their documents were rewritten to a high standard, feeling professional and authentic. However, some customers also noted that they did not achieve desired outcomes, such as receiving zero replies or interviews, leading them to question the service's value.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the great work and quality received,... See more

Staff

People report positive experiences with staff, highlighting their efficiency, professionalism, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the quick and efficient... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third time I've used The CV Centre, As always, they are professional, speedy and write amazing CV's and personal statement. I've dealt with James each time who is super efficient and his... See more

Company replied

Rated 5 out of 5 stars

I recently worked with James and Claire on a full overhaul of my resume, and their support has been exceptional. Their guidance, analysis, and direction were exactly what I needed to bring my outdated... See more

Company replied

Rated 5 out of 5 stars

James went through my CV and reviewed it in a very constructive way. Lots of great feedback without ever feeling like I was being talked down to. I had assumed, like most job hunting support, it would... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with The CV Centre. The quality of the work was outstanding — my CV and LinkedIn profile were rewritten to a much higher standard, and the result felt both professional and... See more

Company replied


Company details

  1. Resume Service
  2. Career and Education Provider
  3. Career Coach
  4. Career Guidance Service
  5. Employment Agency
  6. Life Coach

Written by the company

Britain's Top CV writing services company - established in 1998 by best-selling careers author James Innes. Our team is a mix of in-house and freelance CV writers and career experts - all of us are digital nomads working flexibly from home all over the UK and beyond. Learn more about our team at https://www.cvcentre.co.uk/about/meet-the-team We provide a whole range of career services such as; - Professional CV Writing (we pride ourselves on a tailored and personal approach starting with content all the way through design so if you want a purple CV we'll make it happen) - LinkedIn profile makeovers (rewrites) - cover letter writing service - application form completion service - personal statement writing service - free CV review calls (a real review with real advice from a real human in the form of a 15 minute call) - interview coaching (one on one interview preparation call with our interview coaches) - online reputation management (we'll provide a report on your public search and social presence with guidance on how to improve) - business photo editing (for your LinkedIn profile picture, CV photograph or LinkedIn banner image)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.4

All reviews

(2,102)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best

The response and the quality of output I have received on the two times I have used this service have been phenomenal.

The call with James and the support from Jennifer have been superb.

My challenge was to james was that i wasn't getting past the first selection with my old CV. The first time i used the new CV and the most recent time I used the 2024 CV I have passed ther first selection phases.

April 24, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you so much for your kind and comprehensive review. We are delighted that you are so happy with our service. You've really made our day. (The only downside is that we now have a Tina Turner song going round in our heads!)

Rated 1 out of 5 stars

Terrible service and unprofessional

I paid for the premium application form and 24hr express upgrade but have got no response whatsoever from the sales team and management about completion date despite multiple attempts to contact them. Really unprofessional of them and would not recommend their services. I want my money back.

May 1, 2024
Unprompted review
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Reply from The CV Centre UK

Having been a client of our since all the way back in 2016, we are naturally very sorry about this, Alexander.
Indeed, you did purchase a 24-hour express service but, unfortunately, this was on the eve of a public holiday and we just weren't able to manage completion in time for your deadline.
We can but sincerely apologise.
We always do our level best with express services but they are of course subject to availability - and at times like Easter or Christmas or when there are bank holidays it can be a real struggle.
We regret very much that the best we could do for you on this occasion was to refund your fee in full.
You have placed a total of 10 orders with us in the past 8 years and we hope you will be able to move past our inability to deliver as quickly as you would have liked on this occasion and give us an opportunity to work with you again in the future.

Rated 1 out of 5 stars

NOT TRANSPARENT

They will not tell you but if you don't respond to them in 14 days you will lose your order. A bot will generate and say your order is closed and you can't change anymore. Then if you mention that wasn't mentioned anywhere, then you can change your resume more than once or twice. People get busy, people have other things to do in life. No one should enforce those 14 days inactivity RULE without having client's permission. I have checked everywhere; they never mentioned the 14 days Rule anywhere. Their 1st draft was very bad, they had grammar mistakes, same sounding sentences everywhere. Yes, the template is beautiful but that's it. Don't expect any professional writing from them. If you're happy to pay for template, then you should consider. They are maybe good with general sectors but they are not good with specialized sectors such as cyber security. Sometimes they don't follow their own template like they missed interest or dates which I had to tell them. If you want perfection, they will charge you more for edits and will tell you that their team is busy with current orders but not for you. I guess then you have to pay more so you can have THE TEAM when it is their team who gave you half-finished job. NOT WOTH 95 AUD AT ALL. Half loss money. Pathetic Investment. 100% Satisfaction of what?

April 30, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

We are naturally very sorry indeed, Labib, that, despite our best efforts, we were unable to resolve this to your satisfaction. We never like to see an unhappy client. We do say, in the very first message every client receives when they place their order:
"Please note that once a draft has been uploaded you will have 14 days to revert back with any comments/corrections/amendments, otherwise the order will be automatically closed and deemed to have been acceptable."
However, we will certainly review and discuss this policy at our end in view of your experience. Clearly you feel that two weeks is not sufficient time and we will take your thoughts into consideration.

Rated 5 out of 5 stars

Great service with invaluable advise.

Great service with invaluable advise.

I received some valuable advise regarding my CV that totally made sense and it was straight forward advise which I could implement myself.

After implementing the advise given by Aelita I now feel more confident with my CV.

April 17, 2024
Unprompted review
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Reply from The CV Centre UK

Thank you so much, Mohsin, for this kind and comprehensive testimonial! It's much appreciated and we look forward to working with you again in the future.

Rated 5 out of 5 stars

James and Jennifer were both attentive

James and Jennifer were both attentive, quick, professional, and I am very happy with both the service and the product that they delivered.
James also gave me some additional insights that I hadn't been expecting.
Strongly recommend

April 5, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you very much indeed, Cat, for your kind words!

Rated 5 out of 5 stars

Excellent

Claire was excellent - I could not have been more happy!

April 3, 2024
The CV Centre UK logo

Reply from The CV Centre UK

On behalf of both Claire and the whole team here at The CV Centre: Thank you, Gareth!

Rated 5 out of 5 stars

Excelled service

Claire has been excellent and have done the job twice for me. Always very helpful and keen to listen to all the concerns I had. Lovely interactions and great attention to details. Highly recommended for tailoring your needs.

April 3, 2024
The CV Centre UK logo

Reply from The CV Centre UK

We are delighted to have established a long-term working relationship with you - and we very much look forward to the next opportunity for us to work together.

Rated 1 out of 5 stars

Don’t use

Don’t use. Really bad writers

March 26, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Having been a client of ours since all the way back in 2017 we are naturally very sorry indeed that you and your writer were unable to find a solution to your needs on this occasion.
We sincerely apologise for any inconvenience.

Rated 5 out of 5 stars

Great experience

Claire was very patient and lovely throughout. The experience was pleasant and enlightening.

March 19, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Very kind of you to say so, Sharaq! Thank you!

Rated 5 out of 5 stars

Great support

I received great support from May. She was very helpful and quick with all communications and the feedback was very professional. Highly recommend! Thank you!

March 10, 2024
The CV Centre UK logo

Reply from The CV Centre UK

We are absolutely delighted to hear this, Laura, and we wish you all the best for the future.

Rated 5 out of 5 stars

Great work, great outcome

Thank you to Claire for her help and support revamping my CV and LinkedIn Profile. The whole process from our first conversation over a video call, through drafts and final versions was friendly, professional and excellently done. And the result? I am very pleased with it.

March 14, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

If you're very pleased, Iain - then we're very pleased! Thanks ever so much for your kind words - and we look forward to working with you again in the future.

Rated 5 out of 5 stars

Great CV

I'm still in the progress of getting everything done, however so far I am pleased with my new CV. Excellent work.

February 29, 2024
The CV Centre UK logo

Reply from The CV Centre UK

Thanks for the vote of confidence, Natalie! Much appreciated.

Rated 5 out of 5 stars

Even the free review was very helpful

Even the free review was very helpful - it was done by an actual person, who went on a call with me and provided actionable advice with specific examples, elaborating usefully on particular points when I asked.

March 7, 2024
Unprompted review
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Reply from The CV Centre UK

Thank you for giving us a glowing 5 out of 5 here, Dmitry. It really is very kind - and very much appreciated.

Rated 5 out of 5 stars

Updating my Linkedin Profile

I have been using The CV centre to update my CV for many years. Recently I got them to update my Linkedin profile. The Service they provided was excellent and I am really pleased with the work that my linkedin writer Zeth did for me even though I keep throwing curveballs of new information which I wanted to be added.

Thank you for offering such as an excellent service.

February 26, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

We thank you from the bottom of our hearts, Nigel, for being such a long-term client of ours. We always do try to build long-term relationships with our clients. We enjoy working with them as their careers develop - and we very much look forward to working with you again in the future.

Rated 5 out of 5 stars

Blown away.

There are times in life where you just have to get a professional in. I've used the CV Centre more than once. I'm always blown away with the standard of their work. I could never achieve results like theirs myself and consider it not worth the risk with something so important.

February 14, 2024
The CV Centre UK logo

Reply from The CV Centre UK

This is the kind of review, Den, that makes everything worth it for us all! Music to our ears. Thank you so much. We look forward to continuing to work with you - and to blow you away with our service - for many years to come.

Rated 5 out of 5 stars

Great service by Claire and the team

I was assigned to Claire and from the very start she was not only knowledgeable but also great at listening to what i was trying to achieve. The work was done at speed (as quickly as these things can be owing to the important nature) and with great communication throughout. What Claire has produced I am more than happy with and I would not hesitate to use her and the services of CV centre going forward.

February 15, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Thank you very much indeed, Glenn, for taking the time to write such a lovely little testimonial for us. It is greatly appreciated. We look forward to the next opportunity to be of service to you.

Rated 5 out of 5 stars

The writer appointed to me Claire was…

The writer appointed to me Claire was awesome! She listened, made great suggestions then produced a 90% there resume. A few minor tweaks and a brilliant resume was delivered to me.

Definitely recommend the cv centre and Claire to my friends 👍

January 31, 2024
The CV Centre UK logo

Reply from The CV Centre UK

We don't get an 'awesome' out of our clients every single day - but we certainly do get a few and, most importantly, we try to deliver an awesome service every day if at all humanly possible. Thank you so much for your kind review, Joan. It really does make us happy to hear how happy with our service you are.

Rated 5 out of 5 stars

What an easy and quick process

What an easy process this was. The only thing I found missing was the phone call that I'd paid for, but I still got a fantastic CV, Covering Letter and LinkedIn profile updates. This was all done within a few days of me handing in my CV and information. I had one minor change on my CV needed but I think it looks a lot better than my previous.
Lets see what happens now. I would definitely suggest using The CV Centre UK and will likely go back to them in the future.

February 5, 2024
Unprompted review
The CV Centre UK logo

Reply from The CV Centre UK

Hi, Paul.
It's very kind of you to take the time to leave a review of our services and all of us here at The CV Centre really appreciate it.
We look forward to the opportunity of working with you again in the future.
Kind regards,
James

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