Cyberport Reviews 

Really rude unfriendly employees, bad behavior and rude attitude like they are some kind of Gods in the Shop. I order iphone personally at the shop as online they have error in the system. After order the receptionist did not explain anything and said you will get email or msg. I got the email the expected delivery gonna be 03.01 and i went their to ask if its arrived. The guy replied really rudely that your phone not here you need to wait unless you get the pick up email. I asked why you didnt explain these steps to me and he replied i cant help you with that. Than i was about to ask about Financing and the other employee near by cut me and said ... We cant help you, we already told you and thats it.. he didnt even hear what my question was... The same day later i got email that the phone is ready to pick up so i went next day.. than i saw the same guys and he saw me and said ah you are from yesterday? we cant help you as our system have some issue come some other day or do it online.... LIKE SERIOUSLY ? this is your service? ... TO BE CLEAR I DROVE EVERYDAY from ACHIM to HAMBURG!!! which i told him everytime and he just move his shoulders as an answer! this Fat guy i wish they fire him!! I feel like they plan that we gonna annoy this customer. I called several times their Hotline number (DONT WORRY NO ONE GONNA PICK UP THE CALL EVEN YOU WAIT 10 Hours in waiting List) NOT RECOMMENDED AT ALL!!!
PLEASE GO FIND SOME OTHER STORE!!!

Bought expensive monitor on their child company ComputerUniverse, paid money to Cyberport, never received my package already for 20 days, noone responding emails nor phone, feels like completely scammed..
Update: since you tell me I made review to wrong business, Cyberport is owner of CU and I transfered money to Cyberport SE, so, in my opinion, its correct review. Cyberport support also not answering to me. I hope they will contact me to resolve this issue as soon as possible
Update February 2025: Fully got money refund.

I ordered tefal device, payment was successful.
But I haven't receive any confirmation of the order or delivery details for almost 2 weeks.
I wrote request to privide any info on my order to info cybersport.de, but no one answed. Just have applied PayPal to return my money.
Looks like a fraud site. Doesn't worth even 1 star.

They completely ignore all of my emails and wont change the adress of my order

I have ordered here 2 ECO flow devices, Eco Flow 2 Max and Eco Flow 2 Extra battery on 26.Nov.2024. I have payed and received 2 receipts. So far no information concerning the delivery, however the status of the order in my cabinet is sent. Tried to reach the hotline - waited for 15 minutes - they dropped the call, second time dropped at 5 min, third time after 12 min some operator answered. I told him my order number and he couldn't say anything about the order, just said that his colleague will reach me. Update, suddenly delivered by DPD. Hopefully I was at home on Home Office! Change the feedback to 3 stars from 1. Customer support needs significant improvement!

update: added a star because the issue has been solved (still it shouldnt have happen the first place)

it was written the product is available immediately, bought 8 days ago, my money has been taken, they say they have sent my package, I still dont have any postage mail...
they are liars and thiefs

I ordered a laptop 3 weeks ago. DPD sent it to the wrong address and returned it to cyberport without informing me. Sameday I called the DPD call center and they said it was being returned but Cyberport could block the return. I called the Cyberport call center and the lady I spoke to told me to not worry and that they would send my order back to me when they returned it. In addition to our phone call, I sent an email to info@cyberport informing me of the situation with the screenshots I took from DPD tracking. While I was waiting for my computer to be returned to me, they sent me Gutschrift for the amount of my order without any explanation or appologies. I called the call center again, talked to a gentleman, the answers I got for their mess were unprofessional things that did not concern me as a customer such as our friend was sick, we are receiving thousands of e-mails, we are overwhelmed, we are short of people, the people at return have no oversight etc. and he hung up on me! The laptop I ordered was on a 41% discount and now I can't even order the same price because its soldout and I really needed that laptop because of the work, and not only the time I lost for my work, but Cyberport and DPD gave me a bad shopping experience.

Absolutely shocking support. I ordered a product for over 400€ which I received no tracking for and never arrived. I have been contacting their "support" team for OVER SIX WEEKS and still no refund.
Deplorable.

I have issues logging into my laptop, so decided I need to fix it and even though there are lots of shops on the street that do it cheaply and quickly, I decided to go the official route and go to an Apple Store. However, there I saw that I can also go to the Genius Bar at Cyperport closer to my house. I wasn‘t sure if this is a good idea, because it‘s not apple and they might charge me more, but decided to go anyways - exactly 7 days ago. They said it will be a minimum of 60€ for the diagnosis and I can then decide if I want to repair it or not. Not great conditions, but ok.

Now it‘s a week later and I don‘t even have a diagnosis, which should take max 24-48h, let alone the repair! I rely on my laptop for work purposes and this is costing me money. I wrote to them 2 emails about when I can get a diagnosis and at this point I just want my laptop back and fix it somewhere, where they can do it in a day and probably cheaper.

Terrible service with ridiculous waiting times, charging upfront without delivering and no response to requests on status. Don‘t bring your laptop to Cyberport, just go to Apple directly or a small shop that is faster and probably cheaper

online store is really good. always up to date with there tech

I ordered a monitor from their online portal on 17 August 2024 and, at the moment of purchase, it was shown as available in 3-4 days. After 3 working days, I received an email saying that the item would reach their warehouse on 27 August; I wrote an email back immediately seeing as I would have already needed the screen and I chose their shop because it was supposed to arrive "soon".
No answer after a week. I call customer service on 27 August and the operator refused to speak in English to me even if she clearly could speak English, who told me to send an email/use the contact form (which is rather useless seeing that I have never received an answer to my previous email).
On 28 August, I called again; this time the operator was very kind and supportive. Nevertheless, she didn't know when the monitor would reach their warehouse and informed me that I would receive an email with more information... so far no news!

I find it incredible that such a big company has a very slow and inefficienter service, that they are not on top of their orders not knowing their status, and that the order on my account on their website doesn't have more information either.

I would have already needed this monitor and I would need to plan the delivery as I would like to be home when they bring it. More than 10 days have passed and no signs from them.

I should have bought it somewhere else. It is not even a rare item, which could have been partially understandable.

Update: on 29 August, I got an email saying that the item will reach their warehouse on 4 September.
I am trying to cancel my order via phone call (as their contact form seems to be rather useless) and after 4 attempts I haven't managed as they always hang up on me when I asked them if they speak English

Awful shop.
I’ve ordered components for PC at 2.08.2024. Approximate delivery time were 0-1day for all components, except one(3-10days).

I do not know why, but they did 2 deliveries via DHL in parallel(update 28.08.24- due to different stocks. Local and main)

Both deliveries blocked and returned to shop by DHL with statement “do not meet delivery conditions”. Have no clue what does it mean, as well as when I’ll receive it(update 28.08.24-hehe, i believed can be delivered) Support doesn’t know too…
So, it is 11-th day after order, goods are not even in delivery stage.

I really “appreciate” the answer from support- “we received your message, answer will be provided within 7 days. Do not send more requests - it doesn’t help”

Update after 26 days.
Shop sent back money. From one side i’m “happy”, from other side you expect goods in 1day(as they promised for 7 out of 8 positions) instead of stress and chargeback in 3 weeks…

The problem was in Cyberport infrastructure.
they have 3 options:
-delivery, which you don’t like for the delicate and expensive component. Everyone know that DHL can put your goods in the hall, give it to neighbours or do some other bad thins. It isn’t an option for thousands or several thousands delivery—>too risky.
-you can take it from the shop. But you have to pay additional price(cool, isn’t it?)
I was ready for that, to be sure, that PC components are ok, but Cyberport has an extra price on that around 60 Euro with the busket of 1700Euro. Sorry, i should not pay 60 more just to receive my goods safe FROM YOUR STOCK!
-third option was DHL packet station.
The best option, when you order a components for 1700 euro isn’t it? PFFFF
I checked number of DHL packet station in google. I found nearest packetstation number and used it during ordering.
Cyberport did 2 deliveries(7 out of 8 and last one separately from other location), but both were blocked at sorting station(shop is 5km away, sorting station 20km away), because DHL had 2 different type of places. Packing stations and pack-shops.

Do you know that this really matter? I didn’t… but that was a reason of no delivery and chargeback in ~21days.
BE INFORMED THAT YOU CANNOT CHOSE PACKSHOP in cyberport, only packsstation.

As I know from my wife and friends experience, shops should have a map to offer you points of delivery or automatically inform that you mentioned wrong point.
But it is not about Cyberport. Yes, partially it is my mistake(!). i didn’t double checked(!) that Google provides wrong info (packet-station number instead of packetshop number)

, but WHAT THE F…LOVE? I made an order in one of the biggest shop, they should have adjusted system(!) that prevents mistakes or Customer service which help.

As I mentioned above their first reply was- “wait 7 days and don’t send new messages”. Cool, isn’t it?)

It is very hard to talk with person (30+ min of your REAL time), which can say nothing…

Conclusions:
-no one care how much you will order in Cyberport. Even 2k order doesn’t help you to make a delivery or solve a problem fast. So, take a risk.
-be patient. Avoid calling support 10.30…13.30. Better to call in other hours, to get response. It seems that their dinner lasts 3 hours.
Awful? Yes, but hope it helps.
-Do not check status of your order on cyberport. It doesn’t work at all. You will be only confused. Some of my goods marked as delivered, some as charged back, some pending, while all of them didn’t delivered after 20+ days. They do not update it.

Good thing is that they send money back after 20 days(yeeee). Bad thing is that they’ve explained there were the problem(in type of DHL points) - it was around after 14 days and requested me to confirm delivery st PACKETSHOP instead of packingstation, but didn’t deliver anything.

The best experience of buying electronics

The shipment is at the same place for several weeks, not answering to 4 forms, after 3 calls with their agents they always say yes we will fix it and you will get e-mail today and shipment should start. No e-mail, no shipment change. They are refusing to cancel my order.
Would not recommend them to my enemy.

They are thieves!

Do not order on this site, I made an order of 900€ on 01/07/2024, I received an email on 10/07/2024 to tell me that the parcel was sent via DHL but by checking on the site of DHL, they do not have trace of this parcel, it was never dispatched, fortunately that I paid with Paypal, I opened a complaint and they dared to answer that they had sent the order what is completely false.

I hope that paypal will reimburse me quickly, I have no more confidence in this site, they do not respond to email no to the phone.

EDIT :
the parcel arrived completely destroyed, there is not even the original packaging in the box, it was covered with sctoch and inside everything is broken.

"Your product is in our warehouse, I will inform the staff to ship it out tomorrow". Is what I've heard now for the third time in a row on the phone support. I ordered, three products almost a month ago (express shipment), the third one still hasn't been shipped. Everytime I call the support hotline (once a week), the service agents inform me that the product is ready for next-day shipment? I haven't received it yet. Support via Email (Web-Form) has not even replied to me.
Will not order again from Cyberport

one month later, still no product & now they're emailing me to provide a review for a product I haven't received.
So I've had weekly emails which usually seem to say they're shipping next week... jam tomorrow etc
Then they say they shipped it on the holiday.. which meant they notified DPD who weren't working to pick it up I suppose & billed me of course. Today they are emailing me to write a review of a product I haven't received yet! S..t happens of course but I doubt I'll use them again. I'll update this if something shows up next week. Only upside I paid via Klarna who promptly rolled the payment date forward a month.
Product now received & as ordered. I consider the 2-star review a fair reflection of distinctly below-par customer service.

Fast delivery. Good costumer service. Perfect for me, good discounted RSVP price vs product. Hopefully they will add a "value" retention program for long lasting buyer terms.

EXCELLENT in all services

Ich habe das lenovo yoga book 9i für mehr als 2000 Euro von diesem Shop im Dezember 2023 gekauft. Der Laptop wurde mit einigen Mängeln geliefert, darunter keine deutsche digitale Tastatur, ständiges Einfrieren usw. Ich habe den Laptop in der zweiten Februarwoche 2024 zur Reparatur eingeschickt. Etwa 2 Wochen später hatte ich noch keine Rückmeldung von dem Geschäft erhalten, also bat ich darum, dass sie mir zumindest einen anderen Laptop schicken, den ich benutzen kann, bis sie mit der Reparatur fertig sind. Der Laden war nicht bereit, mir zu helfen. Ich habe noch mehr als zwei Wochen gewartet und niemand hat sich bei mir gemeldet, deshalb habe ich mich entschieden, vom Kaufvertrag zurückzutreten, wie es das deutsche Recht vorsieht, ein paar Tage später schickt mir der Laden eine E-Mail, dass sie meinen Laptop zurückschicken. Ich habe ihnen ausdrücklich gesagt, dass sie das nicht tun sollen, aber sie haben den Laptop an mich zurückgeschickt. Sobald ich den Laptop erhalten habe, habe ich sie gebeten, mir ein Rückgabeetikett zu schicken, was sie bisher verweigert haben. Ich habe mich dann entschlossen, die Funktionalität des Laptops kurz zu überprüfen und habe sofort feststellt, dass das Problem mit der Tastatur nicht gelöst wurde. Jetzt bin ich gezwungen, für die Rücksendung zu bezahlen, und das Geschäft weigert sich, mir das Geld zu erstatten, das ich für den Laptop bezahlt habe.

15.04: Geld zurückerstattet

English:
I bought the lenovo yoga book 9i for more than 2000 euros from this shop in dec 2023. The laptop was delivered with a few isdues on it including not having a german digital keyboard, constantly freezing etc. I returned the laptop for repair in the second week of feb 2024. About 2 weeks later i had not received any feedback from the shop so i asked for them to at least send me any other laptop that i can use till they are done with the repair. The shop was unwilling to assist. I waited for more than two weeks extra and no one was contacting me at all therefore i decide to withdraw from the buy contract,as per german laws, a few days later the shop sends me an email that they are sending back my laptop. I specifically told them not to do that but they went ahead and return the laptop to me. As soon as i received the laptop i asked them to send me a return etiquette and so far they are refusing to do so. I then decided to do a quick check of the laptop's functionality and immediately saw that the keyboard problem has not been solved. Now im forced to pay for the return and the shop is refusing to refund the money i paid from the laptop.

15.04: They have refunded me.