CyberPowerPC Reviews 6,347

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 529 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that the PCs are well-built, perform excellently, and are often described as "plug and play." Many appreciate the extensive customization options available on the user-friendly website, making it easy to configure a PC to their exact needs. The delivery service is also frequently commended for being fast, secure, and often arriving earlier than expected. However, some customers also noted issues with customer service, describing experiences where support was unhelpful, slow to respond, or even rude. A few people reported receiving systems with minor defects like faulty components, damaged cases, or non-functional parts, and some found the optional packing foam difficult to remove. There were also mentions of outdated BIOS issues and problems with default Wi-Fi performance.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are satisfied with the quality and... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent build quality,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the website very user-friendly,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the helpful, patient, and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

The PC is put together great, and my experience using it so far would warrant 5/5 stars on its own. However, I found that the optional packing foam was difficult to remove when it arrived. I was actua... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 1% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to customize…

They always make it easy to customize yourself a PC with whatever you're needing and whatever you're wanting. They kept me updated every step of the way and shipped it snug and safe. New machine is gorgeous and is running just as gorgeous so far!

April 14, 2026
Rated 5 out of 5 stars

Worth the Cost

It was expensive, but the result is well put together and feels worth it. Clearly built with care.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great set up for great price.

I chose to buy from Cyberpower due to the price of the computer. At the time of purchase, they had a discounted system that met all my needs, compared to similar brands. The packaging was great and the set up was easy.

April 6, 2026
Unprompted review
Rated 4 out of 5 stars

I really like the computer

I really like the computer, the shipping was the only issue. The hard drive was knocked out of the motherboard. I was worried that it got messed up but it works great. I also wasn't sure what it is as I was used to the older hard drives and the help line was closed when I received the package so I had to do a fair amount of research to figure it out.

April 10, 2026
Rated 5 out of 5 stars

I have ordered several pcs from…

I have ordered several pcs from CyberPowerPC over the years. Each time I have been very satisfied with the quality of the product, the ease in which I ordered my custom built pcs, and the shipping and handling was on point. My only concern is that my son recently ordered a pc and the case came damaged - I recommended this company to him and hopefully they will do right by him.

April 18, 2026
Unprompted review
Rated 4 out of 5 stars

The buying process ended up being a bit…

I’m happy with the build and how the PC runs. The buying process ended up being a bit complicated but wasn’t the end of the world. I also was not provided with screws to secure my graphics card to the case. Overall satisfied with my purchase.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

This is my second build from…

This is my second build from CyberPower. Very user friendly website allowed me to build my desktop to the specs I wanted. High quality brand name hardware at reasonable prices. Very pleased.

April 7, 2026
Rated 5 out of 5 stars

Very happy repeat customer.

Very easy to use website, selections were well explained. This is the 3rd PC I've bought from CyberPower PC.. I've been very happy with ALL of them. On top of my generally super-positive reaction to the PC itself, it also arrived much earlier than expected!

In a world that is frequently looking like 'mediocre' is normal, CyberPowerPC is providing excellent service and great quality in its products. Well done!

April 14, 2026
Rated 1 out of 5 stars

it took toooooooo long to prebiuld it…

it took toooooooo long to prebiuld it and atfer waited 3 months they said you have to change the color from white to black because of parts shortage

then after 5 days of working with it it broke down and we have to ship it back to you to fix it its BS

April 10, 2026
Rated 5 out of 5 stars

Excellent Experience

Overall, I’m extremely happy with both the system and the service. CyberPowerPC made the entire experience smooth, transparent, and enjoyable. I’d absolutely recommend them to anyone looking for a custom build done right.

April 3, 2026
Rated 5 out of 5 stars

I've been buying from CyberPowerPC for…

I've been buying from CyberPowerPC for my last several computers and haven't had a single issue with any of them. Each one came configured right and ran great from day one. What keeps me coming back is the price for power user specs, they consistently beat anything else I can find online. You get a custom-built machine that works without the hassle of building it yourself.

January 3, 2026
Rated 5 out of 5 stars

Happy with the overall experience

Happy with the overall experience. Wish there were still more case options for those of us that are not looking for gaming cases. The vast amount of selections were drive bay limited so I had to make adjustments to my environment. Prices were still competitive.

April 9, 2026
Rated 2 out of 5 stars

Good Hardware but non-updateable BIOS and lousy support

1. Gaming PC bought in 2013 - in 2023 could NOT Load Win10 due to BIOS not being able to be updated - while 20 Yr. old Dell PCs upgrade to Win10 without issues.
2. Gaming PC bought in 2023 had a BIOS problem and Support insructed me to Flash BIOS, causing hours of wasted time with no solution.
3. 3rd. Support Rep suggested to replace CMOS Battery, which was the solution.
Way-too rapidly aging BIOS and useless Support caused me to by next PC from another company.

March 31, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look