CyberPowerPC Reviews 6,328

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, highlighting their excellent performance and ease of setup, often describing them as "plug and play." Many consumers appreciate the seamless user experience, from navigating the website to customizing their PCs, and commend the efficient delivery service, with many receiving their orders earlier than expected. However, some people were dissatisfied with the quality of certain components, such as issues with fans or CPU coolers failing prematurely. A few other people also felt that customer service could be inconsistent, mentioning difficulties in resolving issues or receiving unhelpful responses.

What people talk about most

Product

Clients share positive opinions on product quality and customization. Many reviewers are repeat customers,... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the high quality of... See more

User experience

Users describe positive interactions with the user experience. Many customers found the website very... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the quick, responsive, and... See more

Based on these reviews

Rated 4 out of 5 stars

The PC looks great, and is NOW performing well. However, I did have to go in and loosen screws around the AIO CPU cooler due to clicking noises. Support was very helpful and response in that rega... See more

Rated 4 out of 5 stars

From purchase to delivery, no problems whatsoever, excellent service. Setup was simple and easy, the only issue being that the mouse only partially works; the left and right buttons are fine, but ther... See more

Rated 4 out of 5 stars

This is my 4th PC from Cyberpower in 23 years or so. It's the only place I'll order from! I've recommended others, too, and they're just as happy. The prices and variety are great, their build process... See more

Rated 5 out of 5 stars

Happy with the overall experience. Wish there were still more case options for those of us that are not looking for gaming cases. The vast amount of selections were drive bay limited so I had to mak... See more


Company details

  1. Computer Hardware Manufacturer
  2. Computer Accessories Store
  3. Computer and Accessories Store
  4. Electronics Store

Written by the company

CyberPowerPC is one of the nation-wide leading computer system manufacturers. As published in the Los Angeles Business Journal in 2003, we were the fastest growing private company in Los Angeles. With vision, commitment, and steadfast determination, we manufacture and distribute various customized high-end gaming machines, notebook systems and high performance workstations to meet the unique needs for gamers, businesses, government agencies, educational institutions and other end-users. CyberPowerPC was founded with two simple goals in mind. It is to provide our customers with both personalized cutting edge technology at wholesales prices and an extensive range of technological support. By being the manufacturer and the distributor, we are dedicated to meet your personalized desires with the highest performance for all your gaming and digital media solutions. Assisting our customers through the technological transition, we are committed to provide the best prices for all computing needs. When it comes to value, CyberPower Inc. leaves the competitors behind. Our computer systems are assembled carefully, rigorously tested and built to last for the long run. If you are looking for a wide selection of products, customization, and excellent technological services at the best available prices, CyberPowerPC is your ultimate choice!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Replied to 1% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

Not impressed with the experience

Poor communication from sales representative during the process. PC was no built per instructions. Delta cost between the original parts ordered vs. parts substituted due to shortage was not refunded.

March 11, 2026
Rated 3 out of 5 stars

My experience could have been better

I received my custom pc in a timely matter. It is beautiful. I did have to update the bios, graphics and other driver’s. My pc crashed several times from the graphics settings. I should be able to put it at Ultra but it still crashes. I had to upgrade the memory another 16gb but it still crashes when playing Wow or BG3. Cyberpower never responded to my email questions. They also sent me the wrong motherboard box. No instructions for the motherboard or any other instructions. Luckily, I know how to build a pc.

March 5, 2026
Rated 1 out of 5 stars

Extremely disappointed with service

Extremely disappointed with CyberPowerPC. The computer we purchased never connected properly to the internet. We followed their instructions and shipped the unit from Weston, Fl, all the way to California for repair, spending around $200 on shipping. When we received it back, the problem was exactly the same — nothing had been fixed. After all that time and money, the issue remains unresolved. Very frustrating experience and not the level of service you would expect from a company of this size.

January 3, 2026
Unprompted review
Rated 5 out of 5 stars

Fast turnaround time

Fast turnaround time! From the time I ordered my custom pc, to the time it arrived at my door was less than a week. I’m very pleased with this new system

March 11, 2026
Rated 5 out of 5 stars

PC was packed very well

PC was packed very well. My son is so happy. His other one is about 6 years old and couldn't handle some on-line games. This one handles them all. I just need to see if I can upgrade his other one so I can use it.

March 5, 2026
Rated 5 out of 5 stars

Always the highest

Love! Love! Love! My system! Cyperpower really delivered on this PC. Assembly was quick and shipped within a week. PC came well packaged and assembled (cable management, everything connected, etc) beautifully! If I need another PC in the future, I know where to go from here on!

March 4, 2026
Rated 5 out of 5 stars

A title is mandatory.

I was well informed throughout the build process and, given the time frame, my pc was assembled promptly. Components were correctly installed and PC started up without issue. So far is running smoothly.

March 7, 2026
Rated 5 out of 5 stars

This is my 7th computer purchased from…

This is my 7th computer purchased from CyberPowerPC so far. They have always provided the information on their site that I needed to update to a new computer. I have only called a couple of times, but they were prompt and quick with the information I needed. Would I recommend them ?? Would I have bought 7 computers from them if I had issues ?? Nope - I would recommend them to anyone who wanted good advise on where to purchase a computer, whether their 1st or their 7th. As for the value, I have found it to always be reasonable. I probably could have found a similar computer for a few dollars less, but I have had such good luck with mine that I don't think about other companies (except to compare features). So, 7 times now, I have bought from them. Joe...

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Such a great product and service!

I’m super happy with how well the product was pieced together. And as well the communication through the process of if I had any questions. The hardware and setup was seamless and amazing! This is my second pc from you guys and wasn’t disappointed at all.

March 4, 2026
Rated 5 out of 5 stars

Buying made easy

Picking options for my computer was made easy regarding compatibility.
The one thing i really valued was that I asked a question about my computer while it was being built. I reached out to the salesperson and he got back to me right away with an answer. I appreciated that.

February 7, 2026
Unprompted review

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