CycleStreet Reviews 

160
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Rang yesterday, bike in at 8.45 today all work done and ready for 2pm, really friendly fellas and great service, would highly reccommend.

Rated 5 out of 5 stars

Jon n the team really look after you nothing is 2 much trouble great service speedy repairs but would advise booking 2 get a slot as they get busy. They will always keep u up 2 date with repairs plus... See more

Rated 5 out of 5 stars

Good non rushed assessment of what we wanted from purchased bikes as first stage. Opportunity to try out in carpark more than 1 bike. Time to go away and reflect. Good experience then of ordering chos... See more

Company replied

Rated 5 out of 5 stars

Since we bought our bikes in summer 2020, Cycle Street have been most helpful in keeping us on the road. Even earlier in the year when, because of an orthopaedic problem, one of us needed shorter cran... See more

Company replied

Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Parking Lot for Bicycles
  4. Sporting Goods Store

Written by the company

What's in-store @ CycleStreet York? Electric Bikes, Bikes, Bits, clothing and repairs - thats what we do, and we do it well! Our hand picked range covers most budgets across most sectors, and its growing daily. We are experts with Electric bikes, we focus on quality rather than price, specialising in Bosch and E-Bike Motion particularly. Our brand choice is focussed, and chosen for each brands merit. Scott, Bergamont & Orbea lead the main charge, with Cinelli and GT covering the gaps, whilst Children's bikes are expertly covered by Frog's innovative lightweight range. Setup in 2010, we are the only inner city store with off street parking! We are all enthusiasts, we all ride daily, most of us race albeit we wont be challenging the Brownlee brothers just yet! So, See you soon


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

160 reviews

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No recent history of asking for reviews

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4.6

All reviews

(160)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

You can trust Cyclestreet to do an excellent job

I know I can trust cyclestreet with my bike and to do a wonderful job keeping it in safe, running order.
The service is always friendly and efficient. The staff listen to my concerns and check the bike through to keep it roadworthy and safe to ride.
I will definitely continuing to use cyclestreet in the future for bike servicing and repairs.

November 29, 2024
Unprompted review
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Reply from CycleStreet

Splendid feedback - thank you Rachel!

Rated 5 out of 5 stars

Fast response, fast service

CycleStreet responded really fast to my enquiry, booked my bike in the next day and it was ready to pick up 24hrs later. They were really thorough in detailing what they'd done. Great work, recommended!

November 27, 2024
Unprompted review
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Reply from CycleStreet

Thank you Matthew, great to hear we hit the spot!

Rated 5 out of 5 stars

We purchased a cycle lock for my…

We purchased a cycle lock for my partners mobility scooter and on leaving the front wheel came off his new scooter and the Jon at CycleStreet was a life saver and managed to repair for us. We were only visiting for a couple if days and he couldn't have been more helpful 😊

November 18, 2024
Unprompted review
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Reply from CycleStreet

Thank you very much - lovely feedback!

Rated 5 out of 5 stars

Great bike shop

My daughter immediately fell in love with the bike, Daniel was really helpful and gave us a great service and price. Nice cafe bakery just down the road 👍🏼

November 9, 2024
Unprompted review
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Reply from CycleStreet

Thanks very much!

Rated 5 out of 5 stars

Went in with long list of requirements…

Went in with long list of requirements in a new bike that a few York bike dealers had struggled to fulfil and within 10 minutes Jon had fulfilled all of them, updating me on the progress of my order and delivered on time. Great bike, great service. Steve Flint.

November 4, 2024
Unprompted review
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Reply from CycleStreet

Thanks Steve, Always good to hear we hit the spot!

Rated 5 out of 5 stars

Bike service at cycle street York

Had my bike in to cycle street York for all new frame bearings, rear wheel and head set bearings. Had a full annual service and a few parts that I’d provided swapped over.
Great service from the very friendly staff.
Great knowledge of what they do and are happy to give advice to help you out.
Great place will definitely use them again in the future.

October 24, 2024
Unprompted review
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Reply from CycleStreet

Cheers Dean!

Rated 5 out of 5 stars

Excellent service

I dropped my bike off for its first service. I never booked it in as such, just said I’ll leave it with you and pick it up next week sometime. I got an email and a txt two day’s later to say it was all done and ready for collection. It’s the third bike I’ve had from them and would highly recommend recommend them. All round fantastic service from John and his team.

September 5, 2024
Unprompted review
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Reply from CycleStreet

Thanks very much Nick!

Rated 5 out of 5 stars

If I could give Cycle Street 10 stars I…

If I could give Cycle Street 10 stars I would. They did a fantastic job repairing my three wheel bike. From start to finish the staff were so caring and dedicated. Nothing was too much trouble..so refreshing today to have people listen and want to genuinely help! Thanks to all staff I wont take my trike anywhere else now! You are amazing!!

August 30, 2024
Unprompted review
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Reply from CycleStreet

Thanks Kath, we love a challenge!

Rated 5 out of 5 stars

So grateful to CycleStreet ....

for taking my bike at short notice late on Saturday to fix a puncture. Meant I could go off as planned next day. Very efficient and friendly service from Matt and Daniel. Thanks!

August 17, 2024
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thank you Chris!

Rated 5 out of 5 stars

I've got nowt but positive feedback for them

I've got nowt but positive feedback for this friendly bike shop. They charged a fair price for repairs and, as always, they kept in touch and agreed with me as to what they should fix or not. As usual, they also did a really fast turnaround on the repair to my bike.

August 6, 2024
Unprompted review
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Reply from CycleStreet

Excellent feedback Ben - Thank you.

Rated 5 out of 5 stars

Satisfied bike repair…

Jon n the team really look after you nothing is 2 much trouble great service speedy repairs but would advise booking 2 get a slot as they get busy. They will always keep u up 2 date with repairs plus will ring if extra parts or anything else needed before they complete the work

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great service!

The service I received was very good. I had a wheel repaired and trued up and it was done very quickly. And even better news was that I was charged less than the original quote!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, and very quick, on two bikes.

Previous experience (over 2 years prior) was not that great, and I got the impression over a couple of visits that the mentality was replace, not fix, and had to return once due to a faulty tubeless set up - which was fixed for me without any quibble.

Changed my view totally now. They seem to have new mechanics, who are great, and Jon at front of house who really knows his stuff.

It seems to be a sharper, more customer-friendly business now, with good technical expertise.

July 18, 2024
Unprompted review
CycleStreet logo

Reply from CycleStreet

Thanks for this detailed feedback. We have spent considerable time rebuilding the ethos of the business after several wrong turns.
Staff are critical to this and we have a great team of focussed professionals who thrive on delivering the right service to everyone. We don't always succeed, as one person's perfect is another awful, but we are constantly improving and learning.

Thank you

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