Cycle Gear Reviews 

1,289
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast and efficient delivery service, noting that items often arrive quicker than anticipated and are well-packaged. The staff, both online and in-store, consistently receives praise for being helpful and knowledgeable. People also appreciate the excellent overall service, including the straightforward ordering process and easy returns. However, some people were dissatisfied with product accuracy, occasionally receiving items that did not fit properly or were incorrect. Additionally, while delivery is generally quick, a few reviewers mentioned experiencing significant delays or issues with shipping updates.

What people talk about most

Product

People report ambiguous experiences with product quality and descriptions, with some customers praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers find order to be positive, often praising the ease of ordering and quick delivery. Many reviewers... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Service

Customers had positive experiences with service, often describing it as quick, reliable, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their shipping department is very solid. The product itself was exactly as described by their design team. Two important elements of a good company, but often overlooked. This indicates a company that... See more

Rated 5 out of 5 stars

Cycle gear has an amazing selection of items and they're super helpful online and in store with anything you could think of. I went to the Riverdale UT store and they were super friendly and helpful,... See more

Rated 5 out of 5 stars

The employee's at my home store have always been fantastic even though I'm an older, female, newer rider. They did all the work to order me a new visor online for a helmet they didn't carry in store,... See more

Rated 5 out of 5 stars

Shipping was quick price was just right and the guy who was working at the queen creek location on the 25th was the only guy working and he had my tires replaced and back to me in an hour and a half!... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,289)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Store trades if it doesnt fit

Getting to order online and then go to any store to return it was very helpful. I ordered 2 sizes too small, but luckily a cycle gear abt 90 minutes from me had it in stock, and they made the trade with no issues.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Jacket

The price was great. I was worried that the quality of my product would be subpar. I was delightfully surprised when I got my jacket. It seems pretty well thought out and executed. The biggest test would be a crash test, so I'm hoping I'll never actually have to test it.

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Don't stand behind their own products -- look elsewhere

The people in the store were super friendly. HOWEVER. The Sedici motorcycle jacket I bought from them lost a zipper in the first hour. Clearly a manufacturing defect. I life a few hours away from the store and while they are able to deal with returns online, I have to go back to the store I bought it in. So if you live close by, you may consider buying from them. But if not, I would not recommend that. After all, Sedici is there house brand they don't stand behind -- tells you something.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great job team

It was super simple with the Cycle Gear's website and having a tire shop (Spec-1) next door. They took care of everything once I paid. Very convenient and straight forward.

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

New Lockling Device

Site is easy to find items. The descriptions of items are great. The buckles are going to take some time getting use to, especially since I have been using the BOA system for over 4 years.

September 11, 2025
Unprompted review
Rated 2 out of 5 stars

I received my order but the wrong part…

I received my order but the wrong part was sent so I had to return it. The item did not match the description.

August 27, 2025
Unprompted review
Cycle Gear logo

Reply from Cycle Gear

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!

Rated 5 out of 5 stars

received order

received order. too small my fault. went to local store was able to return and receive store credit. they placed new order and got me 2 day shipping all in about 15 minutes

August 25, 2025
Unprompted review

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