Cycle Gear Reviews 

1,289
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast and efficient delivery service, noting that items often arrive quicker than anticipated and are well-packaged. The staff, both online and in-store, consistently receives praise for being helpful and knowledgeable. People also appreciate the excellent overall service, including the straightforward ordering process and easy returns. However, some people were dissatisfied with product accuracy, occasionally receiving items that did not fit properly or were incorrect. Additionally, while delivery is generally quick, a few reviewers mentioned experiencing significant delays or issues with shipping updates.

What people talk about most

Product

People report ambiguous experiences with product quality and descriptions, with some customers praising... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and reliability. Many... See more

Order

Consumers find order to be positive, often praising the ease of ordering and quick delivery. Many reviewers... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and knowledge.... See more

Service

Customers had positive experiences with service, often describing it as quick, reliable, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Their shipping department is very solid. The product itself was exactly as described by their design team. Two important elements of a good company, but often overlooked. This indicates a company that... See more

Rated 5 out of 5 stars

Cycle gear has an amazing selection of items and they're super helpful online and in store with anything you could think of. I went to the Riverdale UT store and they were super friendly and helpful,... See more

Rated 5 out of 5 stars

The employee's at my home store have always been fantastic even though I'm an older, female, newer rider. They did all the work to order me a new visor online for a helmet they didn't carry in store,... See more

Rated 5 out of 5 stars

Shipping was quick price was just right and the guy who was working at the queen creek location on the 25th was the only guy working and he had my tires replaced and back to me in an hour and a half!... See more


Company details


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(1,289)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helmet Purchase

I tried on helmets at the Raleigh store - they did not have the Arai I wanted in my size, so they ordered one for me. I returned and tried it on, and did not like the fit. The guys spent the time to find me a Shoei that fits like a glove, in the color that I wanted. Then they took care of all the paperwork for the switch-out, and found about three discount deals that saved me money. Great people working at your Raleigh store! Thanks!

August 6, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing store, in person and online!

Cycle gear has an amazing selection of items and they're super helpful online and in store with anything you could think of. I went to the Riverdale UT store and they were super friendly and helpful, way more than any other powersports or other stores I've been to. They made me feel extremely welcome even being new to everything to the point where I hadn't even bought my first piece of gear yet, and JJ was a huge help with recommending helmets, boots, sizes for them, jackets and gloves, etc. Cyclegear is 100% where I'm going to get my first pieces of gear and will probably be my first pick in motorcycle stores for a long time!

August 2, 2025
Unprompted review
Rated 5 out of 5 stars

ZACH in the Spokane Washington Cycle…

ZACH in the Spokane Washington Cycle Gear store sealed this deal giving me a Military discount, free shipping, and no sales tax because I live in Montana! Second time I've bought touring gear from them when in Spokane. Won't be the last time either!!
Tim Mayhak
Kalispell, Montana

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

The service was great

The service was great. Very professional and knowledgeable while at the same time very friendly. The make you feel like family. The order arrived complete and in a very timely manner

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Because of your store and it’s personnel

I buy from Cycle Gear because I can touch and feel what I need and buy what I want without shipping back and forth. Please do not close the stores, layoff an executive to save money. Please do not layoff store personnel, sales personnel, buyers, administrative staff or warehouse personnel they are the reason why motorcycle people buy from you.

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

WHERE IS MY PACKAGE???!

WHERE IS MY PACKAGE???!! I was told TWO days. IT'S BEEN 9 DAYS. I no longer even need the thing because when I realized it wasn't showing up I ordered it on Amazon and had it the next day. I need it so I can send it back for a refund! WHERE IS IT CYCLE GEAR? I ordered 2 items. One showed up, one didn't. Customer service is no help.

July 8, 2025
Unprompted review
Cycle Gear logo

Reply from Cycle Gear

We're sorry to hear you're experiencing an issue. If you need further assistance, please don't hesitate to reach out to us:
📧 Email: cs@cycle gear.com
📞 Call: 1-800-292-5343.
We're here to help!


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