Cycle Superstore Reviews 

172
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the expert advice provided by the team and the massive selection of quality products readily available in the store. People frequently highlight that the staff are exceptionally friendly, patient, and knowledgeable, making every purchasing process feel completely seamless, easy, and welcoming. However, some customers also noted frustrating issues regarding post-purchase maintenance, experiencing unexpected delays, minor mechanical faults, and difficulties when trying to get repairs completed. A few people also experienced poor communication, long waiting times, or unhelpful responses from certain employees when attempting to resolve specific product problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting their extensive product knowledge and helpful... See more

Product

Customers report general satisfaction with the product offerings and the great selection of items available.... See more

Service

Users describe positive interactions with service, highlighting knowledgeable staff, amazing advice, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the knowledgeable staff and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting simple, seamless, and amazing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was referred to the store by a bike fitting specialist who advised me to talk to Mick Jordan. I was advised to go for a certain bike frame size but Mick advised me to go a size up after seeing me te... See more

Company replied

Rated 5 out of 5 stars

Got sorted with a road bike by Mark who was very knowledgeable and helpful. Had bike (Look 785 Road bike) selected test and deposit paid all within 30 minutes and was ready for collection in two days... See more

Company replied

Rated 5 out of 5 stars

For me, Cycle Superstore do have a huge range of bikes and products but when you're looking for something very specific, the staff themselves each specialise in certain areas, which really worked... See more

Company replied

Rated 5 out of 5 stars

What a great shop, it's great to visit. A feast, and a nice coffee too. But what makes it a lovely experience is the knowledge and good advice the staff give. I can't thank Janick, Stefan, Larri... See more

Company replied


Company details

  1. Bicycle Store
  2. Bicycle Repair Shop
  3. Bike Accessories Store

Written by the company

As Ireland’s largest cycling showroom, we stock thousands of bikes from top brands like Cube, Giant, Stevens, Look, and Brompton. Our team is dedicated to providing helpful, pressure-free service. With a huge range of accessories, clothing, and an outdoor test track, we make it easy to find your perfect ride.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

172 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(172)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service

April 14, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Michael,

Thanks so much for the lovely review. We’re really glad you had a positive experience with our team and appreciate you taking the time to share it.

Rated 5 out of 5 stars

Bike2Work Look Road bike

Got sorted with a road bike by Mark who was very knowledgeable and helpful. Had bike (Look 785 Road bike) selected test and deposit paid all within 30 minutes and was ready for collection in two days. Overall very please and simple experience with great team, highly recommend.

April 10, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Jack,

Thanks a million for the great review. We’re delighted to hear Mark looked after you so well and that the whole process was quick and straightforward. Great choice with the Look 785 Road bike, and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very good experience

Excellent sales and service experience. Great bike options available

April 17, 2026
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Reply from Cycle Superstore

Hi Sandeep,

Thanks a million for the great review. We’re delighted to hear you had an excellent sales and service experience and found the bike options to suit. Really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Friendly

Friendly, Helpfull n Knowledgeable Staff
No waiting to be served, and cashier was quick n friendly also .. n for me most importantly, they have. Sense of humour

April 12, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi David,

Thanks a million for the lovely review. We’re delighted you found the team friendly, helpful, and knowledgeable, and it’s great to hear you had no waiting around either. We’ll happily take the sense of humour compliment too.

Rated 5 out of 5 stars

Huge selection of bikes and great…

Huge selection of bikes and great service

April 12, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Lulu,

Thanks so much for the great feedback! We’re delighted to hear you were happy with the selection and service. We really appreciate your support and hope to see you back again soon.

Rated 5 out of 5 stars

Great sales staff very polite and…

Great sales staff very polite and knowledgeable of there job

April 1, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Karl,

Thanks so much for the great review! We’re delighted to hear you found our sales team polite and knowledgeable. We really appreciate your support and hope to see you back again soon.

Rated 5 out of 5 stars

I’ve been ordering triathlon gear and…

I’ve been ordering triathlon gear and general bike bits online with this company over the years as I’ve wanted to buy Irish I’ve found them polite and helpful over the phone and also kept me up to date with e mail , overall a 10/10 will continue to buy from cycle superstore.

April 9, 2026
Unprompted review
Cycle Superstore logo

Reply from Cycle Superstore

Hi David,

Thanks so much for your continued support, it really means a lot! We’re delighted to hear you’ve had positive experiences both online and over the phone over the years. We really appreciate you choosing to shop Irish and look forward to looking after you again in the future.

Rated 4 out of 5 stars

Very friendly staff

Very friendly staff. Fabulous shop with quality Products . large range of Products. Everthing you need and they let you look around before checkin in with you if any assistance needed.

April 9, 2026
Unprompted review
Cycle Superstore logo

Reply from Cycle Superstore

Hi Noel,

Thanks so much for the great review! We’re delighted to hear you enjoyed the relaxed atmosphere, range of products, and helpfulness of the team. We really appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Really good advice on what bike best…

Really good advice on what bike best suits me and all the right accessories to maximise my cycling experience.

April 3, 2026
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Reply from Cycle Superstore

Hi Darragh,

Thanks so much for the great feedback! We’re delighted to hear you got the right advice and found the best bike and accessories to suit your needs. We really appreciate your support and hope you enjoy many great rides ahead.

Rated 5 out of 5 stars

Great place to get your bike from!

Great place to get your bike from!

March 31, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Anni,

Thanks so much for the great review! We really appreciate your support and are glad you had a positive experience with us. Hope to see you back again soon.

Rated 4 out of 5 stars

Thank you Sonia, we will be back

I’d like to take a moment to recognize Sonia for her outstanding customer service. We initially had a frustrating experience in-store and were on the verge of leaving with a very negative impression, we had an initial visit to buy a bike but after 2 hrs the guy who was showing us bikes was not able to sell anything to us, even fail to recommend some other bikes that were available in your website. However, Sonia stepped in at exactly the right moment and completely turned things around.

She listened carefully to our concerns, addressed each issue with professionalism and genuine care, and made us feel valued as customers. Her approach not only restored our confidence in the store but also demonstrated a high level of product knowledge and dedication.

Thanks to Sonia, what started as a disappointing visit became a positive experience. We ended up purchasing a bike, which speaks volumes about her ability to rebuild trust and deliver excellent service.

Sonia is a true asset to your team, and her commitment to customer satisfaction should be recognized.

March 28, 2026
Unprompted review
Cycle Superstore logo

Reply from Cycle Superstore

Hi Timur,

Thank you so much for taking the time to share your experience! We’re thrilled to hear Sonia was able to turn things around and help you find the perfect bike. She’ll be delighted to hear your kind words — we’re lucky to have her on the team. Enjoy your new bike and we can’t wait to welcome you back again!

Rated 5 out of 5 stars

I was in store and was looked after by…

I was in store and was looked after by cian and he was a pleasure to deal with highly recommend cycle super store and great service 👍 thank you

March 9, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Anthony, Great to hear of your positive experience in store. We'll pass on the comments to Cian and the rest of the team. We hope to see you in again soon.

Rated 5 out of 5 stars
Cycle Superstore logo

Reply from Cycle Superstore

Hi Nicky,

Thanks a million for the great review. We really appreciate you taking the time to share your feedback, and it’s lovely to hear the team were as helpful as always. It means a lot to know our regular service keeps hitting the mark. Hope to see you again soon.

All the best

Rated 5 out of 5 stars

Darren was really helpful trying to…

Darren was really helpful trying to locate a battery for my bike.

March 11, 2026
Unprompted review
Cycle Superstore logo

Reply from Cycle Superstore

Hi there,

Thanks a lot for the kind review. We’re really glad to hear Darren was able to help you out with your battery, he’ll be delighted to get the mention. We really appreciate you taking the time to share your experience and hope your bike is running perfectly now.

All the best,

Rated 5 out of 5 stars

Great service and value

A great range of bikes to choose from and expert advice from a knowledgeable team. The after-sales support is great, both for my most recent purchase and over the years with previous ones.

It’s the first place I go whenever I’m looking for anything cycling-related..

March 8, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Michael, thank you for your review and your continued trust in us over the years. It’s great to hear you’ve always had a positive experience with both the team and our after‑sales support. We really appreciate your loyalty and kind words, it means a lot to everyone here. Looking forward to helping you with the next cycling project whenever it comes up.

Rated 5 out of 5 stars

Good selection of bikes. Friendly and helpfull staff

Great service. Guys doing a fantastic job. Polite and professional 100%. Good selection of bikes and accessories. Highly recommend and will shop there again.

March 7, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Kacper,

Thanks a million for the brilliant review. We're really happy to hear you were pleased with the service and found the team friendly and professional. Great to know our range of bikes and accessories hit the mark too. We really appreciate the recommendation and look forward to seeing you again soon.

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Knowledgeable and no pushy sales.

March 5, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Eoghan,

Thanks a lot for the great review. We’re delighted to hear you had a positive experience and appreciated the help without any sales pressure. That’s exactly how we like to do things! Really appreciate you taking the time to share your feedback and hope to see you again soon.

Rated 5 out of 5 stars

Really good again

The friendliness of the staff and good solid advice goes a long way when your picking out equipment and of course the bike. I've dealt with cyclesuperstore for along time... Service repairs etc and I'll always return No1 around

February 26, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Declan,

Thanks a million for the fantastic review and for sticking with us over the years. It really means a lot to know you keep coming back and trust the team for advice, service, and repairs. I’ll be sure to pass on your kind words to everyone here. We truly appreciate your support and look forward to seeing you again soon.

Rated 5 out of 5 stars

Very knowledgeable and helpful staff.

Very knowledgeable and helpful staff.

February 20, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Éilis,

Thanks a million for your kind words! We’re so glad to hear you found the team knowledgeable and helpful — that’s exactly what we aim for. Really appreciate you taking the time to share your experience, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent store great staff has…

Excellent store great staff has everything you need for your bike

February 26, 2026
Cycle Superstore logo

Reply from Cycle Superstore

Hi Mark,

Thanks a million for the great review! We’re delighted to hear you rate the store and the team so highly — it’s always our goal to make sure riders find everything they need under one roof. Really appreciate you taking the time to share your feedback!

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