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Rated 5 out of 5 stars

I ordered a Shimano shifter set (7x3). The delivery was fast and the parts were well-protected. Additionally, I was surprised to receive a brake cable housing and line, I guess it was mentioned in the... See more

Rated 1 out of 5 stars

Shimano tourny rdty500 delyvery huwa lekin who product nahi hanger wala chahiye costmer care no support no answer only mail main buisness chalthi hi .tho answer tho yahi ayega ki no riten no exchange... See more

Rated 1 out of 5 stars

Extremely poor customer service. They reply by email once a day. No phone, no WhatsApp, nothing. In the first order, they sent a used product while charging the price of new. In the second... See more

Rated 4 out of 5 stars

The people behind Cyclop are humble and cooperative, however there is room for improvement with regard to stock keeping and maintenance of the website with special reference to product availabilty u... See more

Company details

  1. Bicycle Club

Information provided by various external sources

Welcome to India's largest cycling community & online cycle shop. Buy the Best Cycles - New & Used, Cycling Accessories, Apparel and Cycling Gear. Get free & fast shipping. Get Help in Buying. Find Value to High End Brands. Order Now!


Contact info

3.1

Average

TrustScore 3 out of 5

191 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Genuine part is available, but Info is presented in a complex manner.

I ordered a Shimano shifter set (7x3). The delivery was fast and the parts were well-protected. Additionally, I was surprised to receive a brake cable housing and line, I guess it was mentioned in the spec but written in a technical way like OT-SIS41. Any order below Rs. 2000 will have to pay delivery charges which is a very high bar. Also you have to pay the MRP price of product which is not well thought out.

January 28, 2025
Rated 2 out of 5 stars

Really bad customer service

I ordered a pair of gloves, and it took a solid two weeks for them to arrive. But when I finally received them, I was shocked to see that the color was completely off — nothing like what was shown in the photo or described on the website.

I immediately reached out for a return, refund, or store credit, expecting some sort of decent customer service, but instead, I was left waiting for another two weeks just to have my request flat-out denied. The gloves were still in their original packaging with tags, and never worn — yet somehow, they were magically deemed “non-returnable.”

It’s beyond frustrating to deal with a company that not only fails to deliver on their promises but also offers zero support when there’s an issue. If you’re thinking about ordering from them, be prepared for terrible customer service and no accountability. Save yourself the hassle and look elsewhere.

November 1, 2024
Unprompted review

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