We wrote a review about a local company. The review was warning locals from using them as our experience had been very poor. Cylex have now blocked us from accessing their site, presumably due to a co... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
Went online to obtain quotes for handrails on either side of our front door. Contacted several companies by email leaving our details as requested. We got no replies at all. Found the Cylex website an... See more
Company replied
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.7
Average
276 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind feedback.
We’re glad you had a great experience with our customer service. Your support is appreciated.
Best regards,
the Cylex Team!
Very responsive when I needed my…
Very responsive when I needed my listing updated.
April 16, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your great feedback!
We’re happy we could assist you quickly with updating your listing. Feel free to reach out anytime if you need further assistance.
Kind regards,
The Cylex Team
Cylex 'Blocked'
We wrote a review about a local company. The review was warning locals from using them as our experience had been very poor. Cylex have now blocked us from accessing their site, presumably due to a complaint about the negative review..... kind of defeating the point an important USP of the business.
March 16, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hi Nick,
Thank you for your review. We take all feedback seriously and wanted to better understand your experience with Cylex. As no contact details were available, our only way to reach you was via Trustpilot, where we requested further information; however, we have not received any response. As a result, we have not been able to clarify the issue.
We would like to note that posting a negative review does not violate our terms, as long as it complies with our Terms & Conditions, and users are able to report genuine service experiences.
We believe the access issue you mentioned is technical in nature and may be related to Cloudflare security measures. However, as we have not been able to get in touch with you to request additional information, such as your Ray ID or IP address, we are unable to investigate this further at this stage.
If you wish to resolve this matter or discuss your review further, please contact us directly at info@cylex-uk.co.uk. We are happy to work with you to clarify the situation and ensure your feedback is handled appropriately.
Thank you,
The Cylex Team
Easy and quick to set up
Easy and quick to set up, and great customer service.
March 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Thank you so much for your kind words! We’re thrilled to hear that you found our service easy to set up and that our team could provide great support. Your feedback means a lot to us!
— The Cylex Team
I contacted to get my details updated…
I contacted to get my details updated and it was done without n a very short time.
Good communication about it too
March 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words!
We're glad we could update your details quickly and that our communication was helpful.
We really appreciate your feedback!
Best Regards,
the Cylex Team
Great customer service
Great customer service. Got back to me very quickly and sorted my query.
January 28, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your great feedback!
We’re happy we could assist you quickly and effectively.
Best regards,
the Cylex Team
Great platform that I encourage all of…
Great platform that I encourage all of my clients to use to ensure their businesses get maximum visibility online.
I find it very complete, easy to use interface and it looks good as well.
Any time I have had to deal with the customer service team they have been professional, efficient and friendly.
Highly recommend.
January 12, 2026
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your fantastic 5-star review!
We’re glad you enjoy the platform and that our support team has been helpful and professional. Your recommendation is truly appreciated.
Best regards,
The Cylex Team
Reply from Cylex Business Directory UK
Thank you for your positive feedback! We’re happy to hear you were satisfied with our customer service.
— The Cylex Team
Fantastic customer service
Fantastic customer service. The team was really quick at responding and managing my request. Thanks!!
December 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you very much for the kind words! We’re really glad we could help and appreciate you taking the time to share your experience.
Best regards,
The Cylex Team
Cold call / scam
I just had a cold call from this company , and the guy on the phone knew my name. He had very strong accent so I struggle to understand what he was referring, then he hanged up. The accent was too strong that he was unable to pronounce the company he is calling from. Doing some research, I found the number is bounded to cylex. That being said, I never registered my details to this website, and I do not consent having my personal data on your website. If this company sells my data and if I drop them an email to delete my data then they will have my personal email address. How can I trust this company if they have got my details which does not meet gdpr regulations?
November 26, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We are sorry to hear about your experience and understand your concerns.
However, we would like to clarify that Cylex is an online business directory. We do not operate a call centre, we do not conduct cold calling, and we do not sell personal data. The phone call you describe was not made by our company.
It is possible that the caller may have referenced a business listed on our directory, but businesses listed on Cylex are independent third parties and are not directly connected to or operated by us.
Following your review, we reached out to request further details so we could investigate your concerns properly. Unfortunately, we did not receive a response. We remain fully open to communication and would be happy to assist if you contact us at info@cylex-uk.co.uk with any additional information.
We take data protection and GDPR compliance very seriously and are committed to transparency. If you believe any information on our platform relates to you personally, please contact us directly and we will investigate promptly.
Kind regards,
The Cylex Team
Listed my business without consent
November 25, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We’re sorry for any inconvenience caused regarding your business listing.
After your review, we reached out to request further details so we could locate the listing and address your concerns.
Unfortunately, we did not receive a reply and have been unable to identify the listing based on the information available.
Please be assured that any reports or concerns submitted to Cylex directly are evaluated carefully by our team, and we take the necessary action based on valid reports.
For any additional details or follow-up, feel free to contact us at info@cylex-uk.co.uk.
Kind regards,
The Cylex Team
wrong info and not contactable
Cylex have our landline telephone number everywhere and we are receiving calls every day from people looking for the most random items online. I have tried to email them and the email just bounces back. We are not a business and the tel number is a personal number. So i want them to remove it all and cannot contact them what a joke (except its not funny). Its not very professional.
November 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review. We’d like to clarify that our email addresses are fully operational — we receive a high volume of messages daily — and we provide multiple channels for contacting us, including our Report incorrect data form and our social media profiles.
We also requested your contact details through Trustpilot so we could look into this matter and resolve it quickly, but we did not receive a reply. Without that information, we’re unable to verify or correct the specific issue you mentioned.
We’re committed to addressing any inaccuracies as soon as they are brought to us. Please feel free to reach us directly at info@cylex-uk.co.uk or info@cylex-international.com, and we’ll be glad to assist.
Best regards,
the Cylex Team
Prompt response
Cylex was very quick to respond to and carry out my request regarding their business directory.
October 9, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your 5-star review! We're delighted to hear that our team was able to respond quickly and take care of your request without delay. Your satisfaction is very important to us, and we’re always here to help whenever you need support.
Thanks again for choosing Cylex!
Best regards,
The Cylex Team
Excellent and prompt service.
November 8, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for the fantastic 5-star review! We’re delighted to know you had a great experience with our service. Your support means a lot to us!
– The Cylex Team
They went above and beyond to help me…
They went above and beyond to help me list my business.
They are polite and extremely helpful.
November 3, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi, thank you for your wonderful 5-star review!
We’re thrilled to hear that our team could assist you and make the listing process smooth. Your kind words mean a lot — we’re always here to help whenever you need us!
— The Cylex Team
3 stars as I accidentally found this…
3 stars as I accidentally found this through a surprise email, through cylex, via a chap wanting some work doing. Didn't seem to be any catches but I won work... im waiting for a catch, but so far its a WIN WIN situation. I will re-review in the future hopefully to 5 stars
November 1, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi, thank you for sharing your experience!
We’re glad to hear that you received work through our platform — that’s exactly what our Free Quote Request feature is designed to do.
If you have any questions or need clarification, feel free to reach out to us at info@cylex-uk.co.uk. You can also explore more about our products and services on our website or ask by email.
We appreciate your feedback and hope your next experience with us earns the extra stars!
— The Cylex Team
Spam/Phishing/Data scraping scum.
I am now receiving requests from this website for my services. The misuse of my brand in this way is actively harmful and devalues my brand.
Cease using my IP immediately.
company/fabian-bine---curl-specialist
I did not consent to your brand, and your forms to have the data I did not consent to scraping removed, do not work.
There is no implied consent. It is not valid under UK law. Public availability does not grant you a right to reuse my copyrighted material.
October 22, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hi Fabian,
Thank you for your feedback. Listings on our platform may come from businesses registering directly with us, partner companies, or public sources with the aim of helping users find services more easily. We understand your concerns and, following our review, your listing has now been removed from the platform.
Please be assured that our intention is never to misrepresent any brand or cause any inconvenience. We always encourage individuals or businesses to contact us directly so we can promptly assess and resolve any matter in line with their preferences.
If you have any further questions or would like to discuss this in more detail, our team is available at info@cylex-uk.co.uk, and we are committed to addressing any future requests as efficiently as possible.
Kind regards,
the Cylex Team
for some reason i a blocked from this…
for some reason i a blocked from this site explaining..
Why have I been blocked?
This website is using a security service to protect itself from online attacks. The action you just performed triggered the security solution. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data.
which in honesty answered nothing lol
i have actually had to use google to find out what tis site does and why i might be band and after working that out, i have no idea why i was banned.
October 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback, and we’re sorry for the inconvenience you experienced.
Our website is currently under protection due to aggressive automated crawlers, and in some rare cases, real users may be mistakenly affected by our security filters.
Our administrators are aware of the issue and are actively working on a solution to better distinguish between genuine visitors and bots.
In the meantime, please feel free to contact us directly at info@cylex-uk.co.uk and we will be happy to assist you, register your business, or resolve any issue you might have.
We appreciate your understanding and remain fully available via email to support you.
Best regards,
the Cylex Team
Reply from Cylex Business Directory UK
Hello,
Thank you for your 5-star review! We're so glad to hear you had an excellent experience and find Cylex great to use. Your support means a lot to us!
Best regards,
The Cylex Team
Very helpful and quick,
Very helpful and quick,
I went online to search for details about our camera club, as we have recently changed our location and the time it meets. Cylex was one place that replied and updated the information I supplied almost instantly. I realised I had missed something out and replied via their email, and it's all sorted.
Thank you, Cylex
September 18, 2025
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review! We’re so glad we could quickly update your camera club’s details and help get everything sorted. Your feedback means a lot to us, and we’re always happy to assist whenever you need updates in the future.
Best regards,
The Cylex Team
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