I never contacted this company, had never heard of them until they started emailing me with performance reports. I asked that they remove all data about my business from their systems and they... See more
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Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
My name is Steve my company is fascia plus home improvements Ltd. You have got a old address station Road, Kenilworth, Kenilworth, number 75 My new address is lavender hall farm lavender hall lane b... See more
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Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.6
Average
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from my point of view
Not sure about other reviews, positive or negative, but from my experience, the feedback from this company was very positive and they removed a review I requested them to remove, following a better service from a company I was complaining about and which really no longer applied so unfair to keep the review online.
December 17, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind review! We’re glad we could assist you and ensure the information reflected your updated experience. Your feedback is greatly appreciated.
Best regards,
The Cylex Team
Untrustworthy- have a listing the same…
Untrustworthy- have a listing the same name as my business which is a limited company belonging to me and have set the listing up at a adress that doesn’t belong to them either - phone no doesn’t exist , crooks
December 11, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We understand your concern and would like to assist you in resolving this issue. We attempted to reach out to you via Trustpilot for more details, but unfortunately, you didn’t provide the information needed to identify the listing in question.
If you could contact us directly at info@cylex-international.com and specify the listing that needs to be addressed, we’d be more than happy to help. Our services are free, and we try to offer support (by email, social media, etc.) to all of our customers.
We have millions of listings, which we try to keep up-to-date, but as you can imagine, this is not always so easy. This is why we encourage everyone to manage their own listing.
Please note that any listing can be claimed using the “Claim this business” button, or reported as incorrect using the “Report incorrect data” button on the profile.
Our goal is to help businesses connect and stay in touch with their customers.
Let us know how we can support you, and we’ll sort this out as quickly as possible.
Best regards,
The Cylex Team
Spammers added me to their service…
Spammers added me to their service without permission using company house public info, but they got it wrong and started sending quotes for a different kind of business!
November 25, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
We manage millions of business listings from public sources and strive to keep them accurate, but occasional errors can happen. That’s why we encourage users to report incorrect data or contact us directly for a prompt resolution.
In this case, your business was misclassified, and we regret the error. Once notified, we removed the listing and requested search engines to update their records.
We’d also like to highlight that all users can manage their email preferences and unsubscribe from newsletters via their account settings.
We always aim to resolve such matters quickly and encourage users to reach out to us directly so we can assist promptly.
If there’s anything more we can assist with, please contact us at info@cylex-uk.co.uk.
Best regards,
The Cylex Team
fantastic speed of customer service and…
fantastic speed of customer service and very helpful.
November 18, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We're glad our service met your expectations. Hope to assist you again soon!
Best Regard,
the CYLEX Team
My enquiry was dealt with quickly and…
My enquiry was dealt with quickly and efficiently. Many thanks.
November 18, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words! We're thrilled to hear that we could assist you quickly and efficiently.
Your feedback means a lot to us, and we’re here to help anytime you need.
Best regards,
Cylex Support Team
Reply from Cylex Business Directory UK
Hello,
Thank you for your review. However, we believe there has been a misunderstanding, as your feedback appears unrelated to our business directory. We are not involved in property sales or the specific transaction you mentioned.
If your review was intended for another company, we kindly ask that you update it to reflect the correct business. Alternatively, you may consider posting your feedback on Cylex or another platform where the relevant company might be listed.
We appreciate your attention to this matter and request Trustpilot’s assistance in ensuring reviews are correctly attributed.
Best regards,
the CYLEX Team
Amazing customer service
Had a duplicate listening because of my mistake, they've resolve it in a couple of hours and the email conversation was so friendly and nice, thanks for the good service!
November 12, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. It was our pleasure to help, and we’re always here if you need anything else. Thanks again for choosing us!
Best Regards,
the CYLEX Team
Complaint Regarding Misrepresentation by Mr. Nitin Patel**
**Subject: Complaint Regarding Misrepresentation by Mr. Nitin Patel**
Dear members
My name is Sifan, and I am writing to formally lodge a complaint concerning Mr. Nitin Patel from Shani Properties in Pune, India. We engaged his services to assist with financing for our resort project in the Maldives and had a Zoom meeting to discuss potential collaboration.
After our meeting, we reviewed his IMCI+ Alliance profile, which clearly indicates that he is an Authorized Consultant of the Vitala Group. This information gave us confidence to proceed; however, throughout our discussions, Mr. Patel did not promote the Vitala Group. When we specifically inquired about the validity of the Vitala Group and Dr. Wolf Vierich as potential funding sources, Mr. Patel made a statement that significantly impacted our trust: "No, it's a fraud."
Additionally, over the past two years, Mr. Patel has frequently promoted various funding sources requiring clients to make upfront payments to either his company or himself for loan security. He explicitly stated that without upfront fees, we would not secure funding, and he requested thousands of USD from us under various pretexts, such as securing the loan, purchasing bonds, or paying documentation and processing fees, which we firmly refused.
In light of Mr. Patel's misleading claims about the Vitala Group, we decided to contact them directly to verify his authorization as a consultant. We have been officially informed by the Vitala Group that Mr. Nitin Patel is **not** an Authorized Consultant, and his assertions are false and could potentially harm their reputation.
I am bringing this matter to your attention to seek appropriate action regarding Mr. Patel's conduct, as his false representations have caused damage to both us and the integrity of the Vitala Group.
Thank you for your understanding and prompt attention to this serious matter.
Best regards,
Sifan
Managing Director
October 30, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback. However, this review appears to be intended for a different company, as it does not relate to our business directory in any way. We have no records of interactions with you or Mr. Nitin Patel and do not provide the services mentioned in your complaint.
We are concerned that Trustpilot has allowed this review to remain despite our request to move it to the correct domain, as it is entirely unrelated to our business. If you wish to share your feedback with the correct company, you could alternatively post your review on Cylex, if they are listed there, or contact them directly.
We kindly request you reconsider this review’s relevance to our profile and hope Trustpilot will ensure reviews are accurately attributed.
Best regards,
the CYLEX Team
Disgusting service
Just called them and spoke to a lady and asked if they provide quotes for residential. She said yes, then I explained what I need a WC added to an existing building she said no we don't "that", then I asked so what do you do then, and she hung up. I called back straight away and NO ANSWER. Little does she know I recorded both calls, absolutely disgusting service! Never underestimate who the caller is or how big their network is to now tell everyone to avoid. With today's technology, absolutely no need for hanging up!
November 8, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your feedback.
However, this review appears to have been mistakenly posted to our business directory, as it does not reflect the services we provide or any interactions we’ve had.
We are concerned that Trustpilot has allowed this review to remain despite our request to move it to the correct domain, as it is entirely unrelated to our business. We kindly ask that you update your review to reflect the correct company.
Alternatively, you might consider posting your feedback on Cylex or contacting the business directly to address your concerns.
We appreciate your attention to this matter and hope for a prompt resolution.
Best regards,
the CYLEX Team
Adding my business was simple
Adding my business was simple. Cylex needed some further verification from me and their communication was prompt and friendly. So far, so good!
November 7, 2024
Reply from Cylex Business Directory UK
Hello,
Thank you for the fantastic review! We're thrilled to hear that the process was smooth and that our team could assist promptly.
We look forward to supporting your business on Cylex.
Best regards,
the CYLEX Team
Responsive and helpful staff
Needed to contact support for some advice and help to amend listings, staff were very quick to respond and very helpful.
October 16, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words!
We're thrilled to hear our support team was able to assist you quickly and effectively.
We're always here to help!
Best Regards,
the CYLEX Team
Suspicious dentist
Was kicked off for missed
Appointment wasn't me doing the time schedule out my control
Year wait go back
They too fussy about covid too
July 3, 2024
Unprompted review
Been of fantastic service for my…
Been of fantastic service for my business for years,
and , after i informed them of my business closing due to retirement, and needing my online ad removed, this was done quickly, efficiently, and without any fuss.
Definitely recommend.
October 14, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words! It’s been a pleasure working with you over the years.
We're glad we could assist you promptly, and we wish you all the best in your retirement!
Best Regards,
the CYLEX Team
in a world of terrible Online Business…
in a world of terrible Online Business Directories. Cylex definitely offers the best experience and functionality. and they even respond to your queries. I can highly recommend this service
October 7, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your fantastic review!
We’re delighted to hear you enjoyed the experience and found our service helpful.
Your recommendation means a lot to us!
Best regards,
The Cylex Team
Many years of support for my business
Many years of support for my business. Recently retired. I was pleased that my request to close my account was checked as genuine also this process was done quickly and politely
October 2, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words!
We appreciate your recognition of our service.
Wishing you all the best in your retirement!
Best regards,
The Cylex Team
Help received from Cylex
I contacted Cylex to ask them to remove my address where it was incorrectly linked to a company listed on their website. They were really quick to respond to my request and they emailed me to let me know my request had been dealt with. I was really impressed with how they dealt with my request. Thank you Cylex.
September 13, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your 5-star review! We’re delighted to hear that you were pleased with our quick response and the resolution of your request.
Providing excellent service is our priority, and we're glad we could assist you.
If you need anything else, feel free to reach out!
Best regards,
The Cylex Team
Very helpful team and a solid site
Very helpful team and a solid site. Lots of good features for sharing your business. Well done :)
September 4, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for the fantastic review!
We're glad to hear you're enjoying the features and finding them useful for sharing your business. Your support means a lot to us! Feel free to reach out anytime.
Best regards,
the CYLEX Team
Cylex allow fake reviews and favour the business
I left a review for a service I received on this site. The review was negative, as I was scammed. Cylex contacted me to review the validity, asking me for evidence that I had received such service (the owner obviously objected to the review). I provided them with lots of evidence, even CCTV footage of said owner visiting my property.
Guess what? The review was taken down after some time. This particular company to which I left a negative review, has bad reviews across the board but with Cylex, they have a great reputation.
Don't trust any review left on their site, its not fit for purpose.
August 30, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for sharing your feedback.
At Cylex, we strive to offer a fair platform for users to share their genuine experiences. However, as we are not a legal authority, we are not in a position to decide what is factually correct or incorrect. When a company makes an abuse report regarding a certain review, we open up the lines of communication between the company and the reviewer. Both parties are given the opportunity to resolve their dispute privately.
In your case, we reached out via Trustpilot for further details to help us identify your review in our system, but unfortunately, we have not received a response. Without this additional information, we are unable to move forward in verifying your review.
If you'd like to re-open the investigation, please contact us directly at info@cylex-uk.co.uk with more information. We will gladly review the process and ensure that your case is properly addressed.
Thank you again for your input, and we look forward to assisting you.
Best regards,
The Cylex Team
So Professional
Excellent directory packed full of useful information that our customers look for. Thank you Cyclex :-)
August 21, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words and for taking the time to leave a 5-star review! We're thrilled to hear that you find our directory helpful and packed with useful information for your customers.
If you ever need any assistance, don’t hesitate to reach out.
Thanks again, and have a fantastic day!
Best regards,
The Cylex Team
Amazing for my business… Gaf Home
Cylex has been amazing for my business Gaf Home. I have been left brilliant 5 star reviews by my customers. My custom made products reach the first page of google due to this.
I would definitely recommend! Thank you cylex
August 13, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Cylex has positively impacted your business and helped your custom-made products shine on Google. Your recommendation means the world to us, and we're here to support your business as it continues to grow and succeed.
If you ever need anything or have any questions, don’t hesitate to reach out.
Thank you again for choosing Cylex!
Best regards,
The Cylex Team
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