Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
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See what reviewers are saying
Hooky as anything. I went there & my screen went mad. Next thing l know McAfee (which l don't have on my phone but get regular scam emails from) is telling me l have a virus. I get out of there with s... See more
Company replied
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.7
Average
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reporting a business closure
I have contacted Cylex asking to remove our old Restaurant page and they did it in less then 48 hours, promptly. Very good service.
January 8, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your positive feedback!
We're delighted to hear that Cylex was able to promptly assist you in removing our old restaurant page. We appreciate your support and look forward to serving you again in the future!
Best regards,
the CYLEX Team!
Reply from Cylex Business Directory UK
Hello,
Thanks for your amazing feedback!
We're thrilled you had a great experience. Your support means a lot. Let us know if we can help further!
Best Regards,
the CYLEX Team!
Created a listing I didn’t ask for
Created a listing I didn’t ask for, getting quotes for work we don’t do. Company details that are years out of date. Not very straight forward to remove listing and have to create an account and give them more details before it can be removed.
December 29, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for taking the time to share your feedback. We genuinely appreciate your concerns and want to assure you that we take them seriously.
We understand that the unwanted listing caused inconvenience, and we apologise for any frustration it may have caused.
To address your specific concerns, we would like to inform you that all listings on our platform have the option to be claimed by business owners using the 'Claim this business' button.
Alternatively, if you're not the owner, there is a 'Report incorrect data' button available on the company profile. Additionally, there is a 'Remove listing' button that allows users to request the removal of a page.
We acknowledge that the listing in question was originally created by a partner company, and it appears that someone within your organisation paid for this service.
In response to your feedback, we have already taken the necessary steps to remove the listing from our platform, and we sincerely apologise for any inconvenience this may have caused.
Our primary objective is to support business owners in showcasing their products and services, fostering connections among businesses, and maintaining open communication with their customers.
Thank you for bringing this to our attention, and we hope to continue providing a positive experience for our users.
Best Regards,
the CYLEX Team
great service
December 20, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you! We're thrilled you had a great experience. If you ever need assistance again, we're here to help!
Best regards,
the CYLEX Team!
I had an issue with people contacting…
I had an issue with people contacting when I closed my business down due to my personal details on Cylex. I dropped them an email and they responded within an hour or two, subsequently removing my details from their database and contacted Google directly to inform them my business had closed. Efficient communication.
November 23, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for sharing your experience! We're glad to hear that we could promptly assist in resolving the issue with your business details. Customer satisfaction is our priority, and we're always here to help. If you have any further concerns, feel free to reach out. We appreciate your feedback!
Best Regards,
the Cylex Team!
Wanted to ammend details on the site…
Wanted to ammend details on the site for Bath Classic Cars..
They reacted very quickly and professionaly.
Really good service. Well done
Tuesday 31st October 2023..
October 31, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Ray,
Thank you for your positive review! We're delighted we could promptly assist with updating Bath Classic Cars' details.
Providing excellent service is our priority, and we're thrilled to hear about your experience.
If you have any further needs or questions, please don't hesitate to contact us.
Best regards,
the CYLEX Team
I gladly recommend using Cylex.
I gladly recommend using Cylex, they are very helpful and efficient, they immediately resolved my concern and were quick to let me know.
Excellent, I congratulate you!
October 30, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Maria,
Thank you for your kind words! We're thrilled to hear that we could assist you promptly. Your feedback means a lot to us and motivates our team to continue delivering excellent service.
If you need anything else, feel free to reach out. We're here to help.
Best regards,
the CYLEX Team
Full endorsement
An instant response and an instant solution. Difficult to imagine better.
October 12, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We're delighted that we could provide you with a swift and effective solution. Your endorsement means a lot to us, and we are always here to help. If you have any more questions or need further support, please don't hesitate to reach out. We appreciate your trust in our services.
Best regards,
The Cylex Team
Very prompt and efficient response to a…
Very prompt and efficient response to a query over page management access.
October 10, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We're delighted to hear that you had a positive experience with our response to your query regarding page management access.
Providing prompt and efficient assistance is a top priority for us.
If you have any more questions or need further support, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Best regards,
The Cylex Team
Great customer service
Following our rebranding, we needed to change a number of our local office listings. Cylex team was very helpful, responding to our email quickly and providing us with admin access to our listings to enable us to make any changes in the future.
October 10, 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for your kind words and positive feedback! We're delighted to hear that you had a great experience with our customer service team during your rebranding process.
Ensuring that listings are up-to-date is crucial, and we're pleased to have been able to assist you promptly. Providing you with admin access to make future changes is part of our commitment to making your experience as convenient and efficient as possible.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We're here to help, and we appreciate your partnership during your rebranding journey.
Best regards,
The Cylex Team
Cylex Efficiency
I requested to be removed from the website, because I have been retired for some time. Cylex were very helpful and removed it straight away.
October 6, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for taking the time to share your experience with Cylex. We appreciate your feedback and are glad to hear that we were able to assist you promptly with your request.
Wishing you a wonderful retirement and all the best in your future endeavours. If there's anything else we can do for you, please feel free to let us know.
Best Regards,
The Cylex Team
Reply from Cylex Business Directory UK
Hello,
Thank you for your positive feedback! We're delighted to hear that Cylex is a valuable platform for your business. If you ever need any assistance or have suggestions to improve your experience further, please feel free to reach out. We appreciate your support and wish you continued success with your business!
Best regards,
The Cylex Team
Instant Service
Requested a ridiculous review was removed, and they did it almost instantly. What an amazing company, thank you.
September 19, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We appreciate your kind words and feedback. Our team is dedicated to providing the best service possible, and we're delighted to hear that we could assist you quickly. If you ever need any further assistance or have more feedback, please feel free to reach out to us.
Thank you for choosing Cylex!
Best regards,
The Cylex Team
Great to deal with.
I've found Cylex, to be very responsive and helpful with my dealings with them.
September 15, 2023
Unprompted review
Reply from Cylex Business Directory UK
Thank you for taking the time to share your experience with Cylex. We truly appreciate your positive feedback!
We're delighted to hear that you've had a responsive and helpful experience with us. Providing exceptional service to our users is one of our top priorities, and it's always encouraging to receive such positive comments.
If you ever have any questions, need assistance, or have further feedback, please don't hesitate to reach out to us. We're here to help.
Best regards,
The Cylex Team
Shed sales. Birmingham
Recently had a shed from this company would highly recommend great quality 👌.
August 3, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We appreciate your positive review; however, we'd like to clarify that we are a business directory and don't sell sheds ourselves. It's possible your review was meant for a different company. Nonetheless, we're here to help with any business-related inquiries you might have. Thank you for your understanding, and please don't hesitate to reach out if you need assistance.
Best regards,
the Cylex Team
Reply from Cylex Business Directory UK
Hello David,
Thank you for your kind words and positive feedback! We are delighted to hear that our customer service and response times have met your expectations. Providing excellent service is always our top priority. If you ever need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
the Cylex Team
Prompt response
August 21, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your review! We're glad to hear that you appreciated our prompt response. If you need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us.
Best regards,
the Cylex Team
We had to take ownership of a number of…
We had to take ownership of a number of listings as we had acquired the companies. Cylex made the process very straight forward and we got our first lead within 24 hours!
We also need to remove a duplicate listing and this was done quickly by the Cylex team.
August 18, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Victoria,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our services helped streamline the ownership transition of your acquired companies' listings. It's fantastic that you received your first lead within just 24 hours – that's the kind of outcome we aim for.
We're also glad we could promptly assist you in removing the duplicate listing. Our team is dedicated to providing efficient solutions to ensure the best possible experience for our clients.
If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Best regards,
the Cylex Team
Excellent customer services
Excellent customer services, very fast response time, can't recommend enough for business advertising such a helpful bunch!
August 18, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello Colleen,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer services and response time. Your recommendation means a lot to us. If you ever need assistance with business advertising again, don't hesitate to reach out. We're here to help!
Best regards,
the Cylex Team
AVOID AVOID AVOID
OMG no amount of utter stupidity can even begin to describe the utter incompetence of this pathetic,stupid half witted,dumb company in Romania.....4 times they removed my listing asking for ID in order to verify with my public liabilty insurance, 4 times Cylex reinstated the listing then removed it again??? These clowns have not a single clue so please please for sanity sake AVOID AVOID AVOID Cylex thinks they are Google but nothing more than a circus run by clowns.I've never got anything from them not 1 single estimate I don't even know why I bothered.
August 9, 2023
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We apologise for the inconvenience caused by the recent issues with your listing.
After a careful review, we want to clarify the situation and extend our apologies.
We understand this was frustrating, and we're sorry for any negative experience this may have caused.
We've addressed these discrepancies promptly. Your listing is live and active on our platform. We're committed to preventing such issues in the future.
We understand that your experience has not aligned with our intended level of service, and we genuinely regret any negative impression that may have been formed. We are continuously working to improve our processes and enhance our user experience.
If you have more concerns or need assistance, please contact our customer support.
Best regards,
the CYLEX Team
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