I would NOT RECOMMEND Cypresswood…
I would NOT RECOMMEND Cypresswood Animal Clinic, zero stars.
My experience with Cypresswood Animal clinic was not a good one.
I arrived at Cypresswood Animal Clinic at 12:40pm, appointment time was at 12:45pm, Friday September 9, 2022. I was with my already stressed out, newly adopted, rescued Maltipoo.
I waited for an hour, after seeing how Cypresswood Animal Clinic treated their patients/ families. I left very disappointed that I had wasted my time.
The waiting room was very small and it was packed full, standing room only with pets and people everywhere.
This was my first visit to this clinic. I waited and watched the technicians and other patients interactions for about 45 minutes. A tech would come out to the patients/family and interview them in the waiting room area. The technician takes your dog behind closed doors, while you wait in the over capacity waiting room. The technician reappears 15-20 minutes later, back in the same waiting room, tells you what the doctor recommended, tells you how much they are going to charge you, ask if you approve and they makes suggestions and attempt to upsell product and procedures. Most of the family
members asked questions about the Vets diagnosis, the tech would answer the best they could or they would disappear behind closed doors again, to ask the Vet your question/s, then come back out in the packed waiting room and discuss the doctors answers.
Everyone sitting in the waiting room was able to hear every word of everyone’s conversations, very insensitive to patient care or the family members love of their pet. After sitting there for too long, I could not understand this process, so I had to ask, “is this the way this clinic treats their patients?” I described what I had been experiencing,
the concept of not being able to communicate with the Veterinarian directly, and, or go back with my Dog. The tech replied, “the rooms are too small, not enough room for the families to go back, so we get the information from you and relay it to the Vet, but if you want to talk to the doctor you can do so after we’re finished”.
I thought that’s strange, you have to wait until they’re done? Other patients in the waiting nodded in agreement with my concerns.
Instead of using my better judgement because I’d been there almost an hour, I waited. I watched 5 -6 different pets/ families go through this process, I felt embarrassed for them, and I surely didn’t want to discuss my dogs complaints, their diagnosis, prognosis and cost in front of a room full of other pet owners, but I endured.
It gets worse…
I heard the techs ask 2-3 different families if they wanted their pets nails clipped, and if they did, Cypresswood Animal Clinic would refund the charge for that nail clipping, only if they would go to 2 different sites online, yelp and google and leave a 5 star review.
After I had mentioned to a tech, and informed them of my reluctance to interview, prognoses and discuss cost in the waiting room: A tech walks out, calls my dogs name, but even worse than the other interviews with the patients before me, he was leaning against the front reception desk (10 feet away) he didn’t even walk over to me and try to be discreet, he asked me “do I have any questions, what’s going on” —by this time I’d had enough, I left disgusted.
The only thing I got from Cypresswood Animal Clinic is a lesson—I will call first and ask their process, research reviews for any future Veterinarian I plan to use in the future.