I ordered a 510 Thread ION battery on 2/13/25. Item showed stock on website, they took my payment but I never received my order. There is no response from them through email, text, phone or social me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had THE WORST experience with dabix auto draw, I bought from Vmod👎🏾 STRAIGHT TRASH, sales rep is even worse been over a month the said they would replace it. Guess what never did please if you va... See more
They shipped batteries that needed a full four hour charge before using. The literature says nothing about this. I thought I had been shipped a broken one. When I complained the response w... See more
Company replied
This honey straw works great but was hard to get the temp right and also cools down very fast, if you are using heat up till slightly red tip and then wait about 10-15 seconds then use. This produ... See more
Company details
Written by the company
At Dabix Labs, our commitment is to provide high quality batteries and accessories at the most competitive prices online. We strive to offer the best customer service, for a no-hassle purchasing experience. We back all of our products with a Lifetime Warranty - something that very few companies in the industry offer. We stand behind the quality of our products and guarantee the functionality of every item we sell!
Contact info
United States
- info@dabix.com
- www.dabix.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Great customer service!
My order came thru before expected
My order came thru before expected. I've only used the variable battery and its good, the low voltage lets you take good hits without heating up your substance to much.
Arrived on time great product
My pen doesn’t work
My pen doesn’t work! When I first got it, I let it fully charge and it worked well for two days! And now all it does is blink red even though I’ll let it charge all night long! I don’t know what to do! There are no instructions anywhere! I want a refund since I can’t get it to work! Thank you!

Reply from Dabix Labs
Dabix is great!
Dabix is great. I did get 1dud but they gave me a free one when I went to order a new one. Overall, Stinger works great. I especially like the size. Thanks
Pray to the maker that you do not need to make a return.
Shipping was fast, but unfortunately this item was nothing at all close to what I was looking for. (Which I am sure is my fault) When I emailed (as was instructed on the page to obtain instructions blah blah blah) about returning said items, the response focused strongly on how I would have to pay for the original shipping that was free, the return shipping and a restocking fee. I guess pushing the idea that a return was pointless for any decent amount of a refund has probably resulted in a lot of money made just because the hassle wouldn't be worth it. I am definitely returning the item regardless, just out of principle at this point.

Reply from Dabix Labs
Shipping error. Settle for different color
My first order was cancelled due to not having an apartment number for my house. The color option i wanted was not available when I ordered a second time. So I had to settle for a different color :/

Reply from Dabix Labs
Excellent products
Excellent products. My third purchase thus far. Thank you Dabix!
Couldn't find tracking number
Couldn't find tracking number, figured I'd get a follow up email with tracking #. I must have missed it if it was in the original email.

Reply from Dabix Labs
Why did it refound by it self when I…
Why did it refound by it self when I never decided to do it
I was waiting for my item for 2 weeks and I didn't got anything

Reply from Dabix Labs
Exactly as advertised and came on time
Great cartridges!!!
Love the cartridges!! Fantastic flow and they last longer then most. Thank you for fast shipment also.
I do love the dabix brand
I do love the dabix brand. Ever since I found this website I refuse to get my pens or batteries from anyone else. I really just wish I could win a bundle giveaway or even just win a hat for being such a loyal customer.
Excellent product and quick delivery!
Best smoking device out there !
You guys did VERY POOR
You guys did VERY POOR . CUSTOMER SERVICE SUCKS. Still waiting on a call back from the 15th of this month. You guys said you called & emailed about a product. You guys still haven't called mr. You supervisor must still be on lunch. You guys lied about emailing me also. Because if you would of caljed or emailed me. I would of picked another Puffco for My wife's Bday. Thanks for RUINING HER BDAY GIFT. I'll Never buy from you guys EVER

Reply from Dabix Labs
The honey dabber 2 is an awesome little…
The honey dabber 2 is an awesome little piece to have on hand , very simple and durable craftsmanship
Carts, liquidizer and batteries.
Edit: they did resolve this issue and refunded the price of the batteries. Amended my review to reflect customer service as it was good.
Bought a pack of cartridges, liquidizer and 2 510 batteries, {the cheapest ones they have albeit) and the batteries did not work at all, ended up just buying 2 new batteries at a local vape shop. Left a review on the batteries a few days ago, the review I wrote is still not visible and they have not tried to contact me about resolving this issue. As far as I can tell the cartidges are working great, but they are literally identical to the Chinese ones from Amazon and Ebay for a third of the price. The liquidizer is the best I've found out of 3, but it is PG based which will turn it brown over the time you use it and will start to not taste so good, but that is the only thing I will probably continue to buy from them.

Reply from Dabix Labs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.




