Dabix Labs Reviews 502

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I ordered a 510 Thread ION battery on 2/13/25. Item showed stock on website, they took my payment but I never received my order. There is no response from them through email, text, phone or social me... See more

Rated 1 out of 5 stars

I had THE WORST experience with dabix auto draw, I bought from Vmod👎🏾 STRAIGHT TRASH, sales rep is even worse been over a month the said they would replace it. Guess what never did please if you va... See more

Rated 1 out of 5 stars

They shipped batteries that needed a full four hour charge before using. The literature says nothing about this. I thought I had been shipped a broken one. When I complained the response w... See more

Company replied

Rated 3 out of 5 stars

This honey straw works great but was hard to get the temp right and also cools down very fast, if you are using heat up till slightly red tip and then wait about 10-15 seconds then use. This produ... See more

Company details

  1. Hobbies & Crafts

Written by the company

At Dabix Labs, our commitment is to provide high quality batteries and accessories at the most competitive prices online. We strive to offer the best customer service, for a no-hassle purchasing experience. We back all of our products with a Lifetime Warranty - something that very few companies in the industry offer. We stand behind the quality of our products and guarantee the functionality of every item we sell!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

502 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

My order came thru before expected

My order came thru before expected. I've only used the variable battery and its good, the low voltage lets you take good hits without heating up your substance to much.

December 5, 2019
Unprompted review
Rated 1 out of 5 stars

My pen doesn’t work

My pen doesn’t work! When I first got it, I let it fully charge and it worked well for two days! And now all it does is blink red even though I’ll let it charge all night long! I don’t know what to do! There are no instructions anywhere! I want a refund since I can’t get it to work! Thank you!

December 5, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Julie,

I regret to hear that you are having issues with your unit.

One of our representatives will be with you shortly.

Thank you!

Rated 5 out of 5 stars

Dabix is great!

Dabix is great. I did get 1dud but they gave me a free one when I went to order a new one. Overall, Stinger works great. I especially like the size. Thanks

December 4, 2019
Unprompted review
Rated 3 out of 5 stars

Pray to the maker that you do not need to make a return.

Shipping was fast, but unfortunately this item was nothing at all close to what I was looking for. (Which I am sure is my fault) When I emailed (as was instructed on the page to obtain instructions blah blah blah) about returning said items, the response focused strongly on how I would have to pay for the original shipping that was free, the return shipping and a restocking fee. I guess pushing the idea that a return was pointless for any decent amount of a refund has probably resulted in a lot of money made just because the hassle wouldn't be worth it. I am definitely returning the item regardless, just out of principle at this point.

December 2, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Rachael,

We regret to hear that the items you purchased, was something that did not meet your expectations.

We do have the policy on our website.

https://dabix.com/pages/return-policy

We always recommend our customers to read our companies' policies.

One of our representatives will be with your shortly.

Thank you!

Rated 3 out of 5 stars

Shipping error. Settle for different color

My first order was cancelled due to not having an apartment number for my house. The color option i wanted was not available when I ordered a second time. So I had to settle for a different color :/

December 2, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Preston,

The reason of why you did get refunded was due to address verification.

Before we cancel your order, we always email all of the customers whom shipping address couldn't be verified by our system. With that said, we always want to make sure that all of the customers do received their packages fast and without any issues.

One of our representatives will assist you shortly.

Thank you!

Rated 3 out of 5 stars

Couldn't find tracking number

Couldn't find tracking number, figured I'd get a follow up email with tracking #. I must have missed it if it was in the original email.

December 1, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Juan,

We regret to hear that you did not receive an email with your tracking information. For some technical issues, the email could've went straight to your spam mail. We haven't figured yet what the reason is, but we hope to solve this issue as soon as possible. We do apologize for the inconvenience.

One of our representatives will be with you shortly.

Thank you!

Rated 1 out of 5 stars

Why did it refound by it self when I…

Why did it refound by it self when I never decided to do it
I was waiting for my item for 2 weeks and I didn't got anything

November 30, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Daniel,

The reason of why you did get refunded was due to address verification.

Before we cancel your order, we always email all of the customers whom shipping address couldn't be verified by our system. With that said, we always want to make sure that all of the customers do received their packages fast and without any issues.

One of our representatives will assist you shortly.

Thank you!

Rated 5 out of 5 stars

I do love the dabix brand

I do love the dabix brand. Ever since I found this website I refuse to get my pens or batteries from anyone else. I really just wish I could win a bundle giveaway or even just win a hat for being such a loyal customer.

November 30, 2019
Unprompted review
Rated 1 out of 5 stars

You guys did VERY POOR

You guys did VERY POOR . CUSTOMER SERVICE SUCKS. Still waiting on a call back from the 15th of this month. You guys said you called & emailed about a product. You guys still haven't called mr. You supervisor must still be on lunch. You guys lied about emailing me also. Because if you would of caljed or emailed me. I would of picked another Puffco for My wife's Bday. Thanks for RUINING HER BDAY GIFT. I'll Never buy from you guys EVER

November 26, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Rene,

I regret to hear that you had a negative experience with our service.

I see that we tried contacting you several times via phone and email. We have a policy were we can't keep the customer's unit or money for more than 48 business hours.

One of our representatives will try contacting you shortly.

Thank you!

Rated 5 out of 5 stars

Carts, liquidizer and batteries.

Edit: they did resolve this issue and refunded the price of the batteries. Amended my review to reflect customer service as it was good.

Bought a pack of cartridges, liquidizer and 2 510 batteries, {the cheapest ones they have albeit) and the batteries did not work at all, ended up just buying 2 new batteries at a local vape shop. Left a review on the batteries a few days ago, the review I wrote is still not visible and they have not tried to contact me about resolving this issue. As far as I can tell the cartidges are working great, but they are literally identical to the Chinese ones from Amazon and Ebay for a third of the price. The liquidizer is the best I've found out of 3, but it is PG based which will turn it brown over the time you use it and will start to not taste so good, but that is the only thing I will probably continue to buy from them.

November 24, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Matt,

I regret to hear that you are having issues with the units you purchased.

I previously send you the 510 thread trouble shooting steps on 11/20/2019.

One of our representatives will be with your shortly regarding this issue. Thank you!

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