Dabix Labs Reviews 502

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

I ordered a 510 Thread ION battery on 2/13/25. Item showed stock on website, they took my payment but I never received my order. There is no response from them through email, text, phone or social me... See more

Rated 1 out of 5 stars

I had THE WORST experience with dabix auto draw, I bought from Vmod👎🏾 STRAIGHT TRASH, sales rep is even worse been over a month the said they would replace it. Guess what never did please if you va... See more

Rated 1 out of 5 stars

They shipped batteries that needed a full four hour charge before using. The literature says nothing about this. I thought I had been shipped a broken one. When I complained the response w... See more

Company replied

Rated 3 out of 5 stars

This honey straw works great but was hard to get the temp right and also cools down very fast, if you are using heat up till slightly red tip and then wait about 10-15 seconds then use. This produ... See more

Company details

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Written by the company

At Dabix Labs, our commitment is to provide high quality batteries and accessories at the most competitive prices online. We strive to offer the best customer service, for a no-hassle purchasing experience. We back all of our products with a Lifetime Warranty - something that very few companies in the industry offer. We stand behind the quality of our products and guarantee the functionality of every item we sell!


Contact info

1.3

Bad

TrustScore 1.5 out of 5

502 reviews

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Rated 5 out of 5 stars

Excellent

This was my second order & like the first, it was easy, they had exactly what I wanted, it was on sale & arrived fast ....and I received a free gift. Highly recommend Dabix Labs

November 1, 2019
Unprompted review
Rated 3 out of 5 stars

Damaged box

The item arrived quickly, but showed up in a smashed box. The item was supposed to be a Christmas gift for my sister, but it’s disappointing to have to send her a damaged box. I can’t open it to make sure the item isn’t damaged because it’s a gift. Was just a little bummed.

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Purchased Buttonless auto draw 510…

New Updated Review! Dabix is working hard to resolve my issue!!!

Old Review - Purchased Buttonless auto draw 510 battery with USB charger. Doesn't work ….

October 24, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Jim,

I regret to hear that you have received a defective unit.

All of our Dabix Labs products do have a whole life time warranty

I will send you and email regarding your warranty.

Thank you!

Rated 3 out of 5 stars

If it worked like it was supposed to I…

If it worked like it was supposed to I would love it. I don’t return things and it is handy as a back up. Works for one hit, then not again til you recharge again.

October 22, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Deborah,

I regret to hear that you are having issues with your pen.

All of our Dabix Labs products do have a whole life warranty.

One of our representatives will be with you shortly.

Thank you!

Rated 3 out of 5 stars

I did not receive yet I ordered last…

I did not receive yet I ordered last weds and almost a week later it is just leaving CA
The first one I ordered I received very quickly
Thank you

October 22, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Lori,

I regret to hear that you have not received you package.

I see that you did choose First Class as your shipping method. It will 5-7 business days for you to receive it.

One of our representatives will be with you shortly.

Thank you!

Rated 5 out of 5 stars

The device I ordered didn’t work

They refunded me in a timely fashion for my unit that didn't work!

October 21, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Jordahn,

I regret to hear that you are having issues with your unit and customer service.

I see that you have been chatting with one of our representatives. We mainly try to trouble shoot your device to see where the issue is before we can proceed to the next step.

One of our representatives will be with you shortly.

Thank you!

Rated 1 out of 5 stars

Replaced it and still got another junk one. I'm not even going to try getting another!

As of right now unless they replace my Stinger 2 I'm very dissatisfied. The free gift they sent lasted a whole day before the button on the end quit clicking therefore rendering it useless. I emailed them about a issue with my Stinger 2 Rainbow in Color and Gavin responded with a question and that's all I got. Three days later I'm starting to get a bit irritated. You'd think I was asking for a total refund when all I want is the Stinger 2 replaced and I would be happy as could be. I was very excited to get these items and so far has been a total let down. Save your money or I'll shoot you my PayPal if you just want to give it away lol.

Update: Gavin got back up with me and advised a replacement unit will be sent out to me that he would like for me to update this review so I'm doing so and when I get the replacement I will start over and write a while new one. They seem to be making it right. I just hope they throw in another pen because mine won't click on the end after the first days use but I forgot to mention that part to Gavin. I'm excited to get the new one and try this again because I was supper stoked to have it before I got the bad one..
Update: good news and bad. Good news is they replaced the unit. Bad news is it seems to be junk and falling apart. I'm not even going to bother with trying to get another one. I believe I give up and they can just keep the money and invest it into some quality. Save your money guys!!!!

October 21, 2019
Unprompted review
Dabix Labs logo

Reply from Dabix Labs

Hello Ricky,

We regret to hear that you have received a defective unit.

One of our representatives will be with you shortly regarding you whole life time warranty.

We hope to solve this issue at the earliest convenience.

Thank you!

Rated 4 out of 5 stars

Geat product so far

Geat product so far. Obly issue ive had is the small magnetic cap that came with doesn't allow for a proper draw. It seems almost like it's plugged other than that Great product.

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

Hits like a dream

Hits like a dream. Very happy with it so far. The fact that you can store it without worrying about it burning your product up in your pocket is a game changer. Small easy to use an counsel.

October 18, 2019
Unprompted review

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