dacemotorgroup.co.uk - Dace German Car Centre Reviews 

Very poor customer service and after-sales support. They do not carry out proper servicing or maintenance on the cars they sell. They claim to have specialists for different car brands, but that is a complete joke.

After the car is delivered, they are unwilling to assist with any service-related issues. Although they advertise a 3-month warranty, they make irrelevant excuses to reject warranty claims, leaving the customer to bear all the repair costs.

I would not recommend buying a car from them. They don’t even know how the automatic folding mirrors work, which raises serious concerns about their knowledge and expertise.

Love my new BMW 1 series , thanks to ryan for all your help

⭐☆☆☆☆

I purchased a BMW X1 from Dace German Car Centre for £16,470 and within less than six months experienced multiple breakdowns, including a catastrophic fuel system failure resulting in repair costs exceeding £6,500, with further turbocharger concerns identified.

I contacted the dealership immediately when the vehicle broke down, but after lengthy correspondence they declined to contribute towards the repairs. I am extremely disappointed with both the reliability of the vehicle and the handling of my complaint.

From the first phone call enquiring about the car Mike was friendly, helpful and professional over the phone and we arranged to view the car. On going to view the car we were met by Ryan who was friendly, professional and helpful, he answered all my questions and it helped he had the same car himself so knew the car really well! Mark from finance was friendly, helpful and professional, talking through the finance side explaining everything clearly. Everything was made such an easy and smooth transition from viewing the car to buying it and picking it up. Your staff at Dace German car centre are a credit to your company. They did a lovely touch of putting a bow on the car at pick up!! Thank you again to all of you, I would highly recommend this company.

On the 8.5.26 I bought a Mercedes C class Coupe vehicle from Mike.
I wish to extend my gratitude to Mike for providing me with fantastic customer service. He provided me with his in- depth knowledge of the vehicle and also facilitated a great deal on the vehicle. He went above and beyond what I expected from a salesman , and even gave me a lift to my other vehicle. He is definitely an asset to Dace Motor Group , and I sincerely hope that he will shortly be promoted to a managerial position. Thanks Mike !

I recently bought a car from Dace though Noel and he was excellent, I was regularly kept in the loop with the car and what was going on, he was polite, didn’t mess around and made sure the car was perfect before me leaving in it. I’m really pleased with my experience and the car.

Buying from Dace Motors was a remarkably smooth and professional experience from start to finish. The dealership stands out for its high-quality selection and transparent approach, but the true highlight was the exceptional service provided by Michael. He was incredibly knowledgeable and attentive, providing a zero-pressure environment that made the entire process feel effortless. Michael’s attention to detail and dedication to customer satisfaction ensured that I felt confident in my purchase, and I wouldn’t hesitate to recommend both him and the Dace team to anyone looking for a stress-free car-buying journey.

Bought a Mini from here this week, wonderful experience from initial contact, reservation and appointment with Callum to a test drive and completion of paperwork with Steve. Very welcoming, knowledgeable and no hard sell, with such great cars they don’t need to! Honest, professional, straightforward and a pleasure to deal with, could not ask for more. Excellent service, highly recommended and we will be back!

Couldn’t ask for a more pleasant experience, traveled 2hours and the car was presented and waiting for me. We had a nice test drive and as much time as I needed to have a look around my now new car and learn how it works with no pressure I’d like to thank Ryan making me leave with a smile

Great service, very straight forward and gave me exactly what my car was worth on a part exchange, didn't try to low ball me and the car i picked up was in top condition,

Steve and Liam at Heaton Chapel, Stockport made the experience of my SEAT purchase with a part exchange a very slick operation, All queries gladly answered. The car was immaculately cleaned too. I would certainly go back for my next car, Thanks guys! Andy C.

I recently purchased a vw golf from Dace German car centre and had a fantastic experience from start to finish. The whole process was smooth, professional and stress free.
A special thanks to Mike, the salesman who looked after me. He was very insightful and took the time to answer all my questions, explained everything clearly and made sure I felt confident in my purchase.
The car itself was in excellent conditions exactly as described and I’m really happy with it. You can tell they take pride in the quality of their vehicles and customer service.
I’d definitely recommend Dace German car centre to anyone looking for a reliable car and a straightforward buying experience: thanks again to Mike for making it such a positive experience!

Big shout out to Ryan for helping me out so much in choosing a car! He made everything so much easier for me!

Your response does not accurately reflect our experience.

Your salesman JON advised us at the time of viewing that the issue with the rear camera was due to the lens needing cleaning and reassured us that it would be fine. We also raised this concern while at the dealership. In reality, this was misleading.

In addition, the condition of the vehicle was not as presented. Your salesman allowed his Weimaraner dog to shed hair throughout the car, and despite this being clearly visible, the vehicle was not cleaned to an acceptable standard prior to handover.

This is the second review I have posted because our direct emails have not been responded to. Reviews are intended to reflect genuine customer experiences, and this is mine.

I believe it is important that other customers are aware of both the issues with the vehicle and the level of customer service we received in how this matter has been handled.

From start to finish Steve at Dace motors was brilliant. Everything was explained clearly and the whole experience of buying the car was excellent.

I had the pleasure of purchasing my Skoda Kodiaq sportline from Dace German motor centre in Stockport, I first had contact with Ryan on the phone, very good customer service, had the car in showroom condition when picking it up, very happy with the service and vehicle.

Liam the salesman was absolutely brilliant he couldn’t have done anything better
He did everything for us including car tax and guarantee
Spot on Liam

After many many years of driving Citroen 2cvs, I purchased a lovely little Nissan Micra from Dace, assisted by Callum and Liam, both of whom were friendly and helpful. I was extremely nervous about getting a different car, but was soon put at ease, firstly by Callum and then by Liam. I left feeling very confident and very happy. Thank you.

Me and my partner were on the hunt for an Audi and Steve Watson made the process so easy and simple !! Explained the process in full detail so we understood everything , never felt pressured and was honest right from the start. Couldn’t recommend more ! Thankyou ☺️

Excellent service. The salesman was very professional and they got me a great car