Booked a viewing to see a house and they told the seller I had cancelled the appointment which I obviously hadn't . I turn up to view after driving from Leeds and the seller looks confused and tells... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Arranged for valuer to attend our home, received call that morning saying that valuer had family emergency and could not attend? Having made arrangements to be present not impressed that Dacres Bingle... See more
Would highly recommend. Staff in at the West Park office (thanks Jen and Amie) were very professional, helpful and did exactly what was promised. Throughout the viewing process they kept us up to da... See more
Ian B at Darce Son and Hartley was friendly and professional. His reassuring manner, mixed with his knowledge and understanding, gave us complete confidence every step of the way. It’s rare to find so... See more
Company details
Written by the company
Helping people move in Yorkshire for 200 years
Contact info
United Kingdom
- www.dacres.co.uk
3.3
Average
27 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Customer Service
Telephoned 4 times before I managed to get through. Left a voicemail - no call back. When I finally managed to speak to someone they stated that they were not doing anymore viewings despite the property only coming on the market yesterday. I was a cash buyer with no chain but they were not bothered stating everyone is a cash buyer. Rude!!
February 2, 2022
Unprompted review
Reply from Dacre, Son & Hartley
We are very sorry to hear you are disappointed. In this instance we were told by the property owner that they did not want any more viewings irrespective of the buyer’s position. Please contact us at marketing@dacres.co.uk and we will ensure your requirements are fully registered so you benefit from being on our mailing system. The current market is very busy and we understand that can be an immense source of frustration for buyers but that does not take away from the high standards of service we aspire to and which are reflected in our overall service rating.
My mum recently passed away and we had…
My mum recently passed away and we had to sell her apartment. It was a very tricky place to sell as it was partly owned by a housing association. One of the other estate agents in ilkley really devalued it and even scoffed saying in future they may refuse to sell these apartments.
However I went with Dacres in Ilkley. They were so kind and understanding. They did all the viewings for me. Nothing was too much trouble. I will definitely go back to them in the future. Thank you Paul, Vicki and the rest of the team
June 30, 2021
Unprompted review
Reply from Dacre, Son & Hartley
Thank you so much for your kind review - this means a lot to us and it was an absolute pleasure to be of assistance. All the best from everyone at Dacres in Ilkley.
Ilkley Office mess purchasers about
Ilkley Office mess purchasers about. Despite us being told our offer was the highest, which was way above the asking price - they wanted us to go to final and best offers using our offer (which we said was best and final when given) as a leverage to up the price. Utter charlatans; no doubt they told other prospective purchasers how far they were off the mark too! We withdrew-purchasers need to stop falling into this trap as no doubt the others left didn’t know the revised situation.
April 12, 2021
Unprompted review
Reply from Dacre, Son & Hartley
We are disappointed to hear your frustrations but please note that it is the sellers’ decision to take offers through to best and final offers and like most estate agents it is not our practice to disclose third party bids to other interested buyers – hence the privacy involved in sealed bids. If you would like to discuss this further please do not hesitate to contact us.
Great service
We used Dacre Son & Hartley in Knaresborough for both a property sale and purchase
They were very professional, helpful and friendly
We would certainly recommend
March 25, 2021
Unprompted review
Reply from Dacre, Son & Hartley
Thank you so much for your five star positive review. It was a pleasure to act for you on both your purchase and your sale and we wish you all the best in your new home.
Top top man Phil
I used Dacre, Son & Hartley’s Elland Branch for the sale of my property. The process was completely flawless. Phil was fantastic. He helped with the valuation and with his expert help, we accepted an offer on the house within 9 days of listing. If you ever need an estate agent Phil is definitely THE MAN! Thank you.
March 22, 2021
Unprompted review
Reply from Dacre, Son & Hartley
Thanks so much for your lovely review, we pride ourselves on the service we provide so we are thrilled to hear this feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.