Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Da... See more
Company replied

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Quick and fast reply. Fast shipping to Danish address (sadly not possible to ship to UK). Also it’s a shame your customer support team does not return calls from aboard (UK). Calls only accepted to Da... See more
Company replied
😊Finally I could come to the shop in Grostrup today. I was bit sick on the last winter then did online shopping. It happened unordinary thing and I called the customer care after the thing but he mi... See more
Company replied
Good quality,came same day you choose it on calender.very Good price.very Good delivery.
Company replied
We ordered a carpet and on delivery we discovered that it is a wrong one, not what we ordered. We came to the shop and talked with a staff member and she was so efficient and solved the problem. The c... See more
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Written by the company
Vi er et bolighus, som sælger møbler og boliginteriør, og det har vi gjort i mere end 100 år. Daells Bolighus er en dansk- og familieejet møbelforretning med historie tilbage fra Daells Varehus i Nørregade. Vores bolighuse rummer møbler til alle rum i hjemmet, og vi bestræber os altid på at møde vores kunder med ærlige og lave priser på kvalitetsmøbler, som holder til et almindeligt liv med legende børn, snavs og afslapning.
Vi ønsker, at bringe ordentligheden tilbage i bolig- og livsstilsbranchen. Det er blevet uoverskueligt som kunde at gennemskue, hvad en given kvalitet skal koste. Vi vil derfor med vores nye koncept stille os på kundens side og skabe gennemsigtighed i branchen, ved at sige tingene som de er. Den reelle pris for en vare er vigtigere end opdigtede udsalgskampagner, provisionslønnede sælgere eller skuespillet om vilde rabatter. I Daells Bolighus går vi ind for, at du som kunde skal føle dig tryg ved at handle hos os. Derfor har vi faste lave priser på vores sortiment hele året, og droppet tilbud, procentkampagner, sælgerrabatter osv.
I Daells Bolighus finder du et stort udvalg af møbler som senge, sofaer, garderobeskabe, spiseborde og -stole til priser hvor alle kan være med. Vi har også altid mere end 900 lamper på lager. Eller du kan forny boligen med lækkert boliginteriør som puder, vaser, lysestager og meget mere.
Written by the company

på hele vores sortiment

Ejby Industrivej 27, 2600, Glostrup, Denmark
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Replied to 77% of negative reviews
Typically replies within 2 weeks
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After a few months of purchase of Sofa, completely unsatisfied with the quality of materials used. Have complained about the problem but they are not ready to do anything. It looks like waste of money. First and last shopping at Dælles Bolighus. 👎

Reply from Daells Bolighus

Reply from Daells Bolighus
excellent service, it was fast and we received before what we expect, that was great.

Reply from Daells Bolighus
Excellent product in terms of value for money. We loved the 3+2 sofa set which had free home delivery. Took 20days from order placement to get to home but we love the sofa.

Reply from Daells Bolighus
+ Price
- late delivery (ordered table with chairs 23.6, products was delivered 10.7)
- customer service is not the best
- quality of the product

Reply from Daells Bolighus
We got wrong delivery or missing parts for wardrobe( uncomplicated parcel) and we make complain regarding it but our problem is not sloved until now. I feel it is superslow to deal with further process once purchase is done.
Not happy at all
My case no is S 2006-813

Reply from Daells Bolighus
Delayed product delivery with not reaction or response from Daells Bolighus' side. Incorrect that a delivery has been agreed. They do not respond to emails and it takes almost half an hour to get through to them on phone. With the current 'service' I am experiencing I am sorry to have to give one star, as not star at all would have been more accurate to describe the customer experience they provide.

Reply from Daells Bolighus
Better than other competitors .I love the product too.thanks

Reply from Daells Bolighus
very poor service. I sent two emails - no answer and tried to call on the phone but only robot speaking in Danish...
order was delivered after 4 weeks...this is unacceptable from my perspective, not in nowadays. I could have received faster an order coming from China...

Reply from Daells Bolighus
I ordered a sofa two weeks ago, and soon got contacted that I need to call to schedule the delivery. No one picks up the phone, no one answers my emails.So there is no way to contact them.

Reply from Daells Bolighus
Fast delivery and a little gift in my package:)

Reply from Daells Bolighus
They delivered to the wrong address. Daells Bolighus have gotten the address wrong themselves, on my order confirmation the address is correct. But after they sent the order they sent me an email with thank you for your order with wrong address and PostNord has confirmed they gotten the address wrong. It has been 2 weeks now, not heard a thing from them, they promised to call me back but haven’t. Very appalling service.
Edit: I can see on track and trace that you have received it back on 03.04.2020 almost 2 weeks ago.

Reply from Daells Bolighus

Reply from Daells Bolighus
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