Daily Harvest Reviews 

I placed an order with Daily Harvest and selected a delivery date of 12/19/25. On 12/19/25 I received an email that the delivery date was now 12/23/25. I instantly sent an email explaining that I would be out of town on this day and never would have placed the order if the delivery date was 12/23/25. I asked to cancel the order. I received an email response stating they were sorry and couldn't cancel the order. They offered no solution or compensation. I have screenshots to document everything. I wouldn't recommend ordering from this company. This is my second negative experience in a month. I gave them a second try and won't give them a third.

More than half of the boxes I've received have been completely thawed. No Ice of any kind inside the box. When I've asked customer service for assistance they wanted me to open each package to check for thawing/food safety.

After seeing the ABC report how they used Tara flour and poisoned consumers I won’t buy anything from this company

Never had a problem with the food. It was how poor their customer service has gotten that made me cancel my plan with them. And it all could have been avoided with a really simple fix. Now I will no longer do business with them going forward, and will deter others from doing likewise. There are ways to chase profit ethically but this company does not subscribe to that.

Good food and I hate that I am now a “former customer” because I did like the food, but the packages often arrived open with food spilling out into them and items missing; you better keep track if you want to make sure you’re getting all that you actually ordered. The customer service if fast but needs quite a bit of work. Resolutions are not sending you what you ordered, but refunding you a lesser amount than what you should receive for the items.
The response to the expression of dissatisfaction with the resolution is giving you a coupon for the next order; recently that did not amount to the total refund that I should have received.
Unfortunately, this has become much more of a hassle, dealing with damaged items or missing items from every order and having to deal with customer service, versus just enjoying the food.

Daily Harvest cares about the quality of their product and that your items are delivered in outstanding condition!! I reached out to their team about a concern with a shipment and they responded promptly and were extremely helpful. I could not have asked for a better outcome or better service. I look forward to placing many more orders with them!

If I could give zero stars, I would. They have not been able to deliver a single box on time and it is not the fault of UPS. They do not actually fill the orders on time, so they come late and melted. Just worthless! Do not try this service.

The food is fantastic And, I believe, the best organic and gluten-free pre-cooked meals available. However I have canceled my subscription because of delivery issues. The service team is quick to respond and very helpful, but delivery itself was a nightmare. After the first failure, they put specific directions on my order only to result in it being delivered to a different building in my complex!

FINAL EDIT: PROBLEM NOT RESOLVED
Sept. 11, 2025 delivery. After being so happy that my items would be resent with extra dry ice to keep everything properly cool, I experienced a let down. No extra dry ice was in the box. Over half the contents had thawed - that’s 7 containers of food. I do not recommend Daily Harvest. I’ve changed my review back to one star. I’m really fed up with subscription services. They just aren’t worth it. These companies just want your money, and they take no accountability whether you get damaged products or not. DONE.
PROBLEM RESOLVED:
Daily Harvest absolutely made things right. After reading all the scary reviews about their customer service, I was already feeling defeated. But that wasn’t the case. A big shout-out to JM at DH for sending out a new box with extra dry ice. Thank you!!!
INITIAL REVIEW:
I t advantage of their Daily Detox introductory subscription and ordered on Aug. 31, 2025. I just received my order today. The box was damaged during shipping. The contents of the box should have been frozen. It wasn't. All the containers had thawed. The box was poorly packed. There was only one thin sheet of dry ice and one empty dry ice bag. Whoever packed the box did not have the wherewithal to put enough packing material inside the box to prevent it from getting crushed during shipping. I surely won't be drinking these smoothies. I am more than happy to ship the damaged goods back to Daily Harvest if they send me a shipping label.
I contacted the company. I am hoping they make this right. Their products are not cheap. I just read some reviews about this company and feel stressed. Apparently their customer service response is as faulty as their packing.

I subscribed to Daily Harvest to simplify meal planning, but instead, it created stress and extra work. My last order arrived with multiple items I never selected, while several of the ones I had ordered were missing. This disrupted my week of meal planning.

When I contacted customer service, I expected a prompt response, ownership of responsibility, and a genuine solution. Instead, I was asked to re-list the missing items for their convenience, which only added to my frustration. After SEVERAL emails, the only resolution offered was to send only the missing items, as if they're literally counting every penny they can save instead of trying to keep a subscriber. And the tone of their CX team was horrid. "My colleague asked which items you received, and provided this list"

I've really not had such a bad experience with any meal service I've tried (and I've tried many).

This experience showed me that Daily Harvest is unreliable and doesn’t prioritise the customer experience. I’ve cancelled my subscription.

I’ve been a loyal customer of Daily Harvest, but my recent experience has been incredibly frustrating and disappointing.
Even after skipping every available box, I was surprised with an auto-renewal and charge for my last order without any clear alert that it would process again. The platform’s process is confusing and not user-friendly. There's no simple way to fully pause or opt out of auto-renewals, and the cutoff deadlines aren’t well-communicated.
To make matters worse, customer service is lunhelpful. The response I received essentially blamed me for not skipping fast enough, despite having skipped every visible option. There’s no accountability or flexibility in resolving the issue.
Daily Harvest needs to improve both its customer experience and subscription management system. As it stands, the service feels more like a trap than a convenience. I won’t be returning as a customer.

I received a ruined product.
I reached out to customer service and was told I would receive a replacement today. It never arrived.
Above and beyond that, I felt the initial response I received was slightly inappropriate for the situation:

“Thanks for reaching out. I apologize for the delay in getting back to you. We're receiving a lot of love from our customers at this time and are doing our best to get back to you in the order that we've received your message.”

REALLY ? That’s slightly obnoxious. I was further surprised that no credit was offered along with the replacement. I had to wait an additional week to receive my delivery. The issue for me, is that I had planned on eating Daily Harvest for dinner this past week, and had to shop for more groceries and meal prep instead. The customer service agent went on to confirm my address and make sure I would be home to receive the delivery. I confirmed the information and that I would be home, but again it never came today.
I do want to be clear, that I had been home for the initial delivery. I said thank to the delivery man for bringing the boxes up the driveway and everything.
Daily Harvest, what’s happening? I have been a loyal customer for years, but now I am asking, Is it even worth ordering from you again ?!
I hope this is not your new normal. Truly disappointed across the board.

Customer Service is terrible. Five items were missing from my order. I haven't been able to speak to anyone.
The Chat function instructed me that in order to "prove" I wasn't lying about it, I had to lay everything out and take a picture of the items I did receive. I still haven't heard back from anyone about the missing items. This was my first and last order.

They didn't put enough dry ice in the package so the entire order came completely ruined. These products are way too expensive for this kind of care. Very disappointed.

Terrible customer service, and no option to cancel an order even if you made it within just a few hours of requesting to cancel. We needed to cancel the first order, but there is no simple cancel option ever provided on the website at all (which they acknowledge). You can cancel your subscription, which we did, but they provide no method whatsoever to cancel the first order at all. Emailed them, and it took them 3 days to get back to me, which they then said it was already shipped so they can't cancel anything. Well of course it is. You should have answered the email in a reasonable time, and even more you should provide a simple cancel button on any order so that you don't even have to ship it at all and waste everyone's time and money. We canceled everything. Rejected delivery and seeking refund through our credit card. Not worth the unreliable service, greedy and entrapping business processes, and their past history of poisoning people.

their customer service is horrible. Beware they wont let you skip an order, they send it anyway. I tried to skip this delivery and made the change 1 day before the deadline but they are sending the box anyway. I have NO room in my freezer! This is not first time they have done this, but this is the last. I cancelled my membership. Most of the food was OK, some was great.

I had terrible and very rude service by this company. I’ve also had opened packages delivered. Mostly, I’m disappointed in the service.

I love the frozen Cilanrto Brown Rice+ Black Bean, which I found at Kroger. I’m not vegan or vegetarian, but I absolutely love this entree! It’s healthy and wonderful when I want a day off from meat. SO simple to prepare and absolutely delicious.

I like the food but not the tech.
I didn’t get the promised discount for using the app. Then when they sent one it expired immediately, then they said it had to be used on the website and not in the app.
Ironic for a discount given to boost the app.
Anyhow … still no usable discount code…
This was over several days so there was no way to put all the dates in.

These are the best smoothies I've ever had. All real ingredients and super delicious. I love the blueberry and chocolate one, the ginger greens, and the mint cacao.