Daily Harvest Reviews 

1,369
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were somewhat happy with their experience overall. Many people find the food, particularly the smoothies and oat bowls, to be delicious and appreciate the quality of the ingredients. Consumers value the convenience of healthy options and some commend the company for addressing problems. However, some customers noted significant issues with order fulfillment, frequently receiving thawed or incorrect items, or boxes with insufficient dry ice. Many were dissatisfied with customer service, reporting difficulties reaching support and unhelpful resolutions. A few others also found some products had an unpleasant taste or gritty texture.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the taste and... See more

Order

Customers had negative experiences with order fulfillment, with many reporting issues such as receiving boxes... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some consumers finding the taste of products, such as... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as awful and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The food is fantastic And, I believe, the best organic and gluten-free pre-cooked meals available. However I have canceled my subscription because of delivery issues. The service team is quick to res... See more

Company replied

Rated 3 out of 5 stars

Not a fan. Several people in my family tried the smoothies and we all agreed they just didn’t taste good. The flavors were off and not very enjoyable overall. We were really hoping for something refre... See more

Company replied

Rated 2 out of 5 stars

More than half of the boxes I've received have been completely thawed. No Ice of any kind inside the box. When I've asked customer service for assistance they wanted me to open each package to check... See more

Company replied

Rated 2 out of 5 stars

Good food and I hate that I am now a “former customer” because I did like the food, but the packages often arrived open with food spilling out into them and items missing; you better keep track if y... See more

Company replied


Company details

  1. Meal Delivery

Information provided by various external sources

Daily Harvest delivers thoughtfully sourced, chef-crafted foods to your door, all built on fruits and vegetables and ready to enjoy in minutes.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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2.9

All reviews

(1,369)

29 reviews in the last 12 months

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Rated 1 out of 5 stars

Daily Harvest has terrible delivery service

Daily Harvest has consistently sent my box to the wrong address and has not taken my comments or concerns of their delivery service. I cancelled an order b/c I was going to be out of the country the order was cancelled, my money refunded and they deliver it to the wrong address anyway. I can only assume a neighbor re-delivered it to my address and I now have their food on my porch rotting b/c they refuse to pick it up.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Decided to try Daily Harvest…

Decided to try Daily Harvest subscription after enjoying a few of their bowls I purchased at Target. I chose a delivery day and made arrangements to be home to receive the frozen food so I could immediately get it in my freezer. My order was over $100 and I still had to pay for shipping and they used LaserShip (who are notoriously terrible). Long story short, my food did not arrive on the day it was promised and I took the time to be home for no reason. I have already cancelled my subscription and as a result of the poor customer service I will not even purchase at Target anymore.

October 10, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi Johnathan! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 4 out of 5 stars

Love the smoothies

My best experience with Daily Harvest has been the smoothies. The ones with cacao and/cold brew are divine--some are like eating chocolate ice cream in the middle of the day. The only one I wasn't fond of-- had very little taste-- was the cold brew + almond. The mango & greens and passion fruit & greens are very refreshing and tasty. I like them a little sweeter, so I add tangerine juice and a fig or date to them. All of the smoothies are filling and very satisfying. I plan to keep ordering them!

September 18, 2024
Rated 1 out of 5 stars

Worst customer service and…

Worst customer service and delivery!!!!! Their 24/7 chat doesn't work... I emailed them and no response... my food didn't arrive on the scheduled date, arrived the next day late night with no ice! We live in Arizona. I canceled the service before because of this issue, but we needed food because of our kitchen remodel... well we shouldn't rely on them, still no answer. I will never order from then again!!!

September 5, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi Laura! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

Great local restaurant

Great local restaurant. Family owned. If you are foodies and love healthy food and juices then this is your place. Great rustic vibe and most importantly great service. Definitely recommend it.

August 31, 2024
Unprompted review
Rated 1 out of 5 stars

What is with the poor service here

What is with the poor service here? I was a loyal DH subscriber all through the pandemic. Took a break and thought I'd try again. Got one good delivery, then it immediately went downhill. Wrong items (they sent stuff I was allergic to, so I couldn't even eat it), melted boxes, delayed shipping, customer service who straightup doesn't reply to emails at all. I thought the point of choosing a specific delivery day was so you could plan to be home and receive the food. My delivery day was Friday and they keep delaying my box. Now they say it'll come Sunday? That's ridiculous. I'm tired of receiving the same copy paste responses from customer service when I bring up my concerns.

July 26, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi Byron! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

Good stuff!

The customer service has been quite good.
Deliveries always come when expected.
The food is great! Convenient & healthy. I look forward to it!

May 21, 2024
Rated 1 out of 5 stars

HORRIBLE SERVICE GOTTEN WORSE-ITEMS MISSING

I order food regularly. The last several deliveries there have been issues. There is no way to contact this merchant by phone. I informed them that the delivery driver was taking photos of my home which was worrisome, and when I asked them not to, the driver pointed the camera towards me! They did nothing! The last few deliveries I have had items open and scattered around the box or missing. The last order I had EIGHT of the twenty four I ordered missing. I received just sixteen of the items I paid for. It is really hard to get ahold of anyone at this company. The service has gotten really poor!!! EIGHT missing items. I sent a picture within minutes of receiving order.

July 10, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

I enjoy the food very much

I enjoy the food very much. It is a wonderful help to me. Besides that it tastes good. But using the web sight could be better. I meant to skip this week and next week but it looks like you have me down for a delivery this week. Last week I only meant to have one box and I got three. Please make things easier to use and with clear instructions.

July 5, 2024
Rated 5 out of 5 stars

Easy & Healthy Vegan Whole Grain Diet

Daily Harvest makes it easy to eat a healthy plant based diet with plenty of ingredient diversity for a healthy gut biome! And it's guilt free, as their packaging is almost completely compostable and recyclable. Love the different flavor profiles and the variety of protein-filled pastas and flat breads. Looking forward to my next box!

July 8, 2024
Rated 4 out of 5 stars

Love the smoothies

Love the smoothies. Great for a mid morning snack. So yummy!!
They are a little pricey so I have to spread out my orders. Still less expensive than a smoothie shop.

July 8, 2024
Rated 1 out of 5 stars

Use a better courier service

The products are really good however the courier they use for CT LaserShip aka Ontrac is not good. The tracking number was 'invalid' & of course when you call its all automated. DH could not help with my delivery issue. DH could use a courier service that answers the phone or at least has a chat option. Products are good but not worth the aggravation. I am canceling my subscription today.

July 3, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi Felicia! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 3 out of 5 stars

Just opened one of the fruit smoothies…

Just opened one of the fruit smoothies and it was half empty
Is that normal

June 3, 2024
Daily Harvest logo

Reply from Daily Harvest

Hi Karen! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

Great taste

Great taste, awesome clean ingredients. Packaged well, easy to make, perfect serving size. So easy to store and make! Hard to beat for sure.

June 28, 2024
Rated 4 out of 5 stars

I love your food but use more dry ice

I love your food, and fortunately I can buy it locally at home, but I had a shipment sent to a summer home in the mountains of NC. When it arrived 20 minutes ago, there was NO dry ice left and most of the smoothies had defrosted. Over the years, I have learned that is probably not the end of the world and they will be okay. But given that there is a massive heat dome over the East Coast, you should have thrown in some extra dry ice to assure that the items stay frozen.

June 25, 2024
Rated 1 out of 5 stars

Beware shipment from daily-harvest.com!

Today my wife got a delivery and as I was breaking down the box for recycling the fingers on both hands got burned by this company's unmarked dry ice. The super-thin bag the dry ice had been in was broken and in shreds at the bottom of the box. There should be a very clear warning that they are using dry ice in the packaging and there is none whatsoever Both my hands are burned!

June 26, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi Bob! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

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