The food is fantastic And, I believe, the best organic and gluten-free pre-cooked meals available. However I have canceled my subscription because of delivery issues. The service team is quick to res... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Daily Harvest delivers thoughtfully sourced, chef-crafted foods to your door, all built on fruits and vegetables and ready to enjoy in minutes.
Broadway 1115, 10010, New York, United States
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Daily Harvest has consistently sent my box to the wrong address and has not taken my comments or concerns of their delivery service. I cancelled an order b/c I was going to be out of the country the order was cancelled, my money refunded and they deliver it to the wrong address anyway. I can only assume a neighbor re-delivered it to my address and I now have their food on my porch rotting b/c they refuse to pick it up.
Decided to try Daily Harvest subscription after enjoying a few of their bowls I purchased at Target. I chose a delivery day and made arrangements to be home to receive the frozen food so I could immediately get it in my freezer. My order was over $100 and I still had to pay for shipping and they used LaserShip (who are notoriously terrible). Long story short, my food did not arrive on the day it was promised and I took the time to be home for no reason. I have already cancelled my subscription and as a result of the poor customer service I will not even purchase at Target anymore.

Reply from Daily Harvest
My best experience with Daily Harvest has been the smoothies. The ones with cacao and/cold brew are divine--some are like eating chocolate ice cream in the middle of the day. The only one I wasn't fond of-- had very little taste-- was the cold brew + almond. The mango & greens and passion fruit & greens are very refreshing and tasty. I like them a little sweeter, so I add tangerine juice and a fig or date to them. All of the smoothies are filling and very satisfying. I plan to keep ordering them!
The flatbread choices have decreased significantly. I hope this is not a sign that they will soon be discontinued.
Worst customer service and delivery!!!!! Their 24/7 chat doesn't work... I emailed them and no response... my food didn't arrive on the scheduled date, arrived the next day late night with no ice! We live in Arizona. I canceled the service before because of this issue, but we needed food because of our kitchen remodel... well we shouldn't rely on them, still no answer. I will never order from then again!!!

Reply from Daily Harvest
Great local restaurant. Family owned. If you are foodies and love healthy food and juices then this is your place. Great rustic vibe and most importantly great service. Definitely recommend it.
What is with the poor service here? I was a loyal DH subscriber all through the pandemic. Took a break and thought I'd try again. Got one good delivery, then it immediately went downhill. Wrong items (they sent stuff I was allergic to, so I couldn't even eat it), melted boxes, delayed shipping, customer service who straightup doesn't reply to emails at all. I thought the point of choosing a specific delivery day was so you could plan to be home and receive the food. My delivery day was Friday and they keep delaying my box. Now they say it'll come Sunday? That's ridiculous. I'm tired of receiving the same copy paste responses from customer service when I bring up my concerns.

Reply from Daily Harvest
The customer service has been quite good.
Deliveries always come when expected.
The food is great! Convenient & healthy. I look forward to it!
Sometimes the shipment is delayed but the customer service is easy to interact with (I like the texting option) and they always do their best to resolve the issue. In my case the box was lost so I got a refund.
I order food regularly. The last several deliveries there have been issues. There is no way to contact this merchant by phone. I informed them that the delivery driver was taking photos of my home which was worrisome, and when I asked them not to, the driver pointed the camera towards me! They did nothing! The last few deliveries I have had items open and scattered around the box or missing. The last order I had EIGHT of the twenty four I ordered missing. I received just sixteen of the items I paid for. It is really hard to get ahold of anyone at this company. The service has gotten really poor!!! EIGHT missing items. I sent a picture within minutes of receiving order.

Reply from Daily Harvest
I enjoy the food very much. It is a wonderful help to me. Besides that it tastes good. But using the web sight could be better. I meant to skip this week and next week but it looks like you have me down for a delivery this week. Last week I only meant to have one box and I got three. Please make things easier to use and with clear instructions.
Daily Harvest makes it easy to eat a healthy plant based diet with plenty of ingredient diversity for a healthy gut biome! And it's guilt free, as their packaging is almost completely compostable and recyclable. Love the different flavor profiles and the variety of protein-filled pastas and flat breads. Looking forward to my next box!
Love the smoothies. Great for a mid morning snack. So yummy!!
They are a little pricey so I have to spread out my orders. Still less expensive than a smoothie shop.
The products are really good however the courier they use for CT LaserShip aka Ontrac is not good. The tracking number was 'invalid' & of course when you call its all automated. DH could not help with my delivery issue. DH could use a courier service that answers the phone or at least has a chat option. Products are good but not worth the aggravation. I am canceling my subscription today.

Reply from Daily Harvest
Just opened one of the fruit smoothies and it was half empty
Is that normal

Reply from Daily Harvest
Great taste, awesome clean ingredients. Packaged well, easy to make, perfect serving size. So easy to store and make! Hard to beat for sure.
I love your food, and fortunately I can buy it locally at home, but I had a shipment sent to a summer home in the mountains of NC. When it arrived 20 minutes ago, there was NO dry ice left and most of the smoothies had defrosted. Over the years, I have learned that is probably not the end of the world and they will be okay. But given that there is a massive heat dome over the East Coast, you should have thrown in some extra dry ice to assure that the items stay frozen.
Today my wife got a delivery and as I was breaking down the box for recycling the fingers on both hands got burned by this company's unmarked dry ice. The super-thin bag the dry ice had been in was broken and in shreds at the bottom of the box. There should be a very clear warning that they are using dry ice in the packaging and there is none whatsoever Both my hands are burned!

Reply from Daily Harvest
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.