Daily Harvest Reviews 

1,369
TrustScore 3 out of 5

2.9

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, most reviewers were somewhat happy with their experience overall. Many people find the food, particularly the smoothies and oat bowls, to be delicious and appreciate the quality of the ingredients. Consumers value the convenience of healthy options and some commend the company for addressing problems. However, some customers noted significant issues with order fulfillment, frequently receiving thawed or incorrect items, or boxes with insufficient dry ice. Many were dissatisfied with customer service, reporting difficulties reaching support and unhelpful resolutions. A few others also found some products had an unpleasant taste or gritty texture.

What people talk about most

Product

Consumers find product experiences to be ambiguous, with many expressing satisfaction with the taste and... See more

Order

Customers had negative experiences with order fulfillment, with many reporting issues such as receiving boxes... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some consumers finding the taste of products, such as... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as awful and... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The food is fantastic And, I believe, the best organic and gluten-free pre-cooked meals available. However I have canceled my subscription because of delivery issues. The service team is quick to res... See more

Company replied

Rated 3 out of 5 stars

Not a fan. Several people in my family tried the smoothies and we all agreed they just didn’t taste good. The flavors were off and not very enjoyable overall. We were really hoping for something refre... See more

Company replied

Rated 2 out of 5 stars

More than half of the boxes I've received have been completely thawed. No Ice of any kind inside the box. When I've asked customer service for assistance they wanted me to open each package to check... See more

Company replied

Rated 2 out of 5 stars

Good food and I hate that I am now a “former customer” because I did like the food, but the packages often arrived open with food spilling out into them and items missing; you better keep track if y... See more

Company replied


Company details

  1. Meal Delivery

Information provided by various external sources

Daily Harvest delivers thoughtfully sourced, chef-crafted foods to your door, all built on fruits and vegetables and ready to enjoy in minutes.


Contact info

2.9

Average

TrustScore 3 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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2.9

All reviews

(1,369)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

I've heard of Daily Harvest

I've heard of Daily Harvest, but I didn't think it was for me. For those who eat uber-healthy, maybe. But not for me. Well, I've been pleasantly surprised with the quality of the food. My sister suggested it to me at the right time because I've been looking to add more veggies to my diet.

January 29, 2024
Rated 5 out of 5 stars

I love the foods and quality

I love the foods and quality. Also love the variety and that there is something for everyone. I wish that shipping was included again for subscribers, I find that this is important for loyalty and retention of customers. I do love receiving free items but I order as needed and sometimes done get to use that benefit. I have never had an issue that was not resolved. Great customer service!

January 28, 2024
Rated 4 out of 5 stars

Love Bowls without Asparagus

The ordering process is very easy and I love the ease of warming up the harvest bowls for lunch.

However I do feel like it has gotten a little expensive. Depending on how many you eat a week, it could be a lot. I only have on average 3 bowls a week so I make it last a month.

I enjoy a lot of the dishes they offer in terms of taste, but I have found that I can’t order something if it has asparagus. It is just too woody for me and I can’t enjoy the bowl if there is asparagus.

January 27, 2024
Rated 4 out of 5 stars

Tasty but needs some modifications

I really enjoy most of the Daily Harvest products. They’re tasty and convenient. My only minor complaint is that they don’t incorporate enough protein and the soups aren’t large enough portion sizes. As a vegan, I rely on the meals as my quick lunches. However, I have to supplement because there’s nowhere near sufficient protein in a serving. For example, most of the smoothies have 2-4g of protein, but ideal is 25g. Since these are such a high price point, it becomes a bit too much if one has to supplement them.

January 27, 2024
Rated 1 out of 5 stars

Loyal customer to Daily Harvest for…

Loyal customer to Daily Harvest for 5+yrs. They always provided me with my smoothies when I wanted and a simple "skip" when I didn't. The problem is: After being a loyal, consecutive customer for 5+ years, however, they suddenly just started charging my card and sending boxes of smoothies - abruptly stopping their text reminders. I called and was told these charges were non-refundable, citing the fact that I'd been a "long time customer, no longer eligible to receive 'skip text' options". This is absurdity, complete opposite of customer loyalty, faulting as opposed to rewarding loyalty. They didn't flinch in fact seemed happy that I was canceling. What a joke, again I do believe they've been bought out. Yrs ago I had a similar experience, they forgot to send the "skip" reminder text, were super apologetic and comped the order due to their mistake. Now they're above that. Especially to long time loyal customers. Trust me use another good hearted company that hasn't sold out like this.

December 17, 2023
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 1 out of 5 stars

My food was not delivered last week wil…

My food was not delivered last week wil come Wednesday this Wednesday I hope

January 22, 2024
Daily Harvest logo

Reply from Daily Harvest

Hi! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

Ten out of Ten for Me

Every item in my Daily Harvest box has been delicious. I love how convenient and simple it is to eat so healthy. And it's pretty affordable for the amount of food I've received!

January 17, 2024
Rated 1 out of 5 stars

Disappointing Experience Due to Issues with Order Accuracy and Customer Service

Several years ago, I had a positive experience with Daily Harvest and ordered their smoothies regularly. However, due to limited freezer space and a desire for variety, I paused my subscription. Recently, enticed by their advertising, I decided to give them another try, this time trying their soups and bowls as a change from the smoothies.

After spending considerable time selecting new items and updating my payment details, I was surprised and disappointed to receive a delivery that did not match my current order. Instead, I received a set of 8 smoothies that I had ordered four years prior. This error was particularly frustrating given how busy I am and the time I spent updating my order as well as the cost of the order.

After contacting customer service to address this issue, I was offered a credit but was denied a refund. The response I received was unsatisfactory, as the representative insisted that the error was due to my failure to save the updated order, a claim I dispute given my careful review and confirmation of the order before finalizing it.

This experience has left me disappointed for several reasons. First, the financial aspect, as I have spent money on products that I neither want nor enjoy. Second, the waste of food is a bummer( neither I nor my family members like the flavors received). Last, the resolution (a credit for another order) offered by customer service does not align with my expectations or needs, as I have lost confidence in the company's ability to fulfill orders correctly and thus do not wish to use the credit provided.

My recent experience with Daily Harvest has been underwhelming and frustrating, marked by issues in order accuracy and unsatisfactory customer service. This has significantly diminished my previous positive perception of the company and I recommend you go elsewhere (especially after reading other reviews here and others having similar issues with order inaccuracies).

January 16, 2024
Unprompted review
Daily Harvest logo

Reply from Daily Harvest

Hi! Thank you so much for bringing this to our attention. This is absolutely not the standard we strive to uphold and we will be passing your feedback along. If you need further assistance, feel free to reach out to our Care Team at 888-302-0305 or hello@daily-harvest.com.

Rated 5 out of 5 stars

Easy and delicious

Easy and delicious. Adds variety to my diet that I would never be able to add myself. Helped make eating more plants easy!

January 15, 2024
Rated 4 out of 5 stars

Salt

I really love how you food tastes; but I wish it had a lower salt content. This is probably why I’m getting very soft stools. Perhaps if I drank more water it would help. Unfortunately I’m only thirsty when it’s very hot outside.

January 10, 2024

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