While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

“I really enjoy working with DA…



“I really enjoy working with DA Languages as an Arabic interpreter. The work is meaningful and engaging, the onboarding was smooth, and the management team is always supportive. I’m genuinely proud to be part of the team.”
Mohamed Rehab

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I have been working with DALS since…

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All departments respond very quickly to any queries. Bianca Loghin has also been very supportive and helped sort things out whenever needed.

I hope this will become my main job, and I am looking forward to seeing the pay rate increase over time. Overall, I highly recommend working with DALS.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

I want to thank EMMA for the very…

I want to thank EMMA for the very smooth and professional recruiting process we had. From start to finish, everything was handled efficiently, clearly, and with great attention to detail. EMA made the entire experience easy and pleasant, and I truly appreciate the support and guidance provided throughout. Highly recommended!

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Positive monitoring

Alexandra provided a smooth, friendly and courteous recruiting process. I can schedule the work according to my needs and I definitely recommend Dals. I am delighted to be part of the team.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

I'm working for DALS since 2019

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some issues such as not enough bookings or travel expenses are not fully covered. On the other hand, payments are always on time. If there are issues with payments (missed bookings or travel expenses) they are always resolved. A big thanks to Cosmin Parvu for providing a great support with DBS service.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company to work with great…

Amazing company to work at, with great and dedicated people! The staff is highly professional. The support team was extremely helpful, and Cosmin Parvu assisted me in a timely manner when I needed it. I highly recommend working with them. Thank you!

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I was working with Dals over 5 years

I was working with Dals over 5 years, suddenly I received an email saying my contract been terminated without any explanations, any contact with myself. I emailed them back asking for clarification, still waiting for it.

Not the best company to work, never lets you know if the booking is cancelled, to get in touch with customer service it’s impossible.

If you cancel your job, they blame you, not even trying to help and ask what’s going on.

Shame on you Dals.

October 9, 2025
Unprompted review
Rated 3 out of 5 stars

Interpreter

The format of collaboration is usefull. Payment is low but for making some few houndreds it works. Cases are very interesting and helpdesk not fast but helpfull.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

If I can give 10 yes I will

If I can give 10 yes I will , they provide the best service, they are quick in there response , and they dealt with the request quick and swiftly, either by email /phone , i have been dealing with Bianca what a wonderful lady in solving my request very swiftly . I am very proud to be one of there Arabic interpreter.

October 27, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look