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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

347 reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

So helpful

Since I've worked with Dals as an interpreter I really enjoy it, they're so professional and helpful.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Cosmin Pirvu supported me with my DBS…

Cosmin Pirvu supported me with my DBS application in a very professional manner and very quickly and updated all my documents on the platform!very helpful and prompt .Amazing professionalism and I have all respect for.Thank you

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience for recently qualified interpreters

The recruitment process is quite demanding and you need to get together a few documents and pass a (relatively simple) language test before you can get started, but communication was excellent throughout the entire process and I felt very supported. As others have mentioned, the pay is pretty low considering the skillset, but it's a great jumping-off point for those who are qualified but still gaining experience.

I was assisted by Ioana, who was very clear and helpful in our email and phone communication. She responded quickly and got back to me regarding all my queries. I've been working as an interpreter for a couple of weeks now with no shortage of jobs whenever I'm available, and am finding the calls stimulating and interesting. Thank you for all your help, Ioana!

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

regarding the recruiting process as an interpreter.

I applied for this freelancing job and I had no idea how to move forward as their application is so long and complicated, it took me a one whole month for me to gather everything and start as an interpreter.
But thanks to Andreea Prodan/Recruiter.
She was very friendly and calm person.
She helped me with each and every step and informed me with every details. I would go through much more obstacles if it wasnt her. And about the work, I am loving it and this company values their employees and also the independent workers. I wish to be with them for a very long time.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Emma was very helpful during the recruiting process. It was a respectful and smooth experience, happy to be working with them.

September 1, 2025
Unprompted review
Rated 4 out of 5 stars

Service and entry

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days.
Making positive changes for clients and users as well.

Happy to continue working!

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

I'm a linguist and the support I got from cosmin parvu was very prompt and swift. Thankyou so much for your help.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Review of DAL Agency (formerly D.A


Review of DAL Agency (formerly D.A. Interpreting)

I worked with this agency for 15 years and feel compelled to share my experience. DAL Agency, which used to be called D.A. Interpreting before rebranding ( many lawsuits) has gone downhill over the years.

The company is plagued with unethical practices:
• They often mislead clients rather than admit they cannot provide an interpreter, especially if they don’t see enough profit in the booking.
• Integrity is absent at every level—lying to clients and interpreters seems to be standard practice.
• I personally witnessed discrimination within the company, raised a formal complaint, and yet no investigation was carried out. Instead, I found myself suddenly stopped from receiving bookings.
• The supposedly “positive” reviews online don’t reflect the reality. From my experience, many of these good reviews appear to be fabricated or written by people paid to boost the company’s image.

High staff turnover speaks volumes. People with integrity quickly leave. It also appears that much of their work is outsourced abroad, further reducing quality and reliability.

They show no real consideration for patients, clients, or their specific requests. The system is faulty, communication is poor, and accountability is nonexistent.

After 15 years of loyal service, despite my extensive experience and fluency in five languages, I cannot in good conscience continue working with them. It has become a bad reflection on me as a professional, and unfortunately, the situation only seems to get worse.

In my view, there is nothing positive to say about DAL Agency.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

DBS certificate

My application for dbs was dealt with quick response and was uploaded as well.
Person dealing with thus was very responsive.
I amvery happy with the service U recieved.

September 15, 2025
Unprompted review
Rated 4 out of 5 stars

Quality

Great help throughout my whole application
Always there for my questions and problems with an excellent expertise 👑

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Clear, professional, and welcoming Process

I found the recruiting process to be very smooth and well-structured. The communication was clear at every step, and I always felt supported and informed. A special thank you to Theodora and Alexandra for their support, avaiability, and guidance throughout the whole process.

August 27, 2025
Unprompted review

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