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Review summary

Created with AI, based on recent reviews

Evaluating 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive attitude, making the recruitment and onboarding processes smooth and pleasant. Many highlight the excellent customer service and efficient response times, noting that queries are handled quickly and effectively. The overall user experience is frequently described as positive, with people appreciating the clear communication and well-organized procedures. However, some customers also noted issues with the company's treatment of interpreters, citing concerns about underpayment, a toxic work culture, and a lack of respect. A few reviewers mentioned slow email responses from customer service and occasional problems with interpreters being brusque or unprofessional. There were also complaints about a misleading system for client choice and a high staff turnover.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the recruiting... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, professional, and... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction with the professionalism... See more

Response time

Consumers generally express satisfaction with response times. Many reviewers highlight quick responses via... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The recruiting process was fairly easy and didn't take long before I got in. I schedule my work to my needs, when inquiries raised I get a feedback within a couple of days. Making positive changes... See more

Rated 4 out of 5 stars

I have had a great experience so far as an interpreter. The volume of work has been good but the payment rate is a bit low compare to other UK translation agencies. There have been a few challenges i... See more

Rated 5 out of 5 stars

I have been working with DALS since March and I am very happy with my experience so far. Payments are always made on time, and Alice was extremely helpful throughout the recruitment process. All dep... See more

Rated 5 out of 5 stars

I'm working for DALS since 2019. Initially I didn't intend to turn this job into my main source of income but eventually it happenned. Can't complain about something significant. Yes, there are some i... See more


Company details

  1. Translator
  2. Audio Transcription Service
  3. Transcription Service

Written by the company

The world is a better, fairer place when everyone is understood. At Dals we enable people and organisations to tackle the critical language challenges they face every day. Our first-class interpreting and translation services cover more than 500 languages, including British Sign Language and other non-spoken languages. With our ever-growing network of interpreters and linguists, we connect our clients with crucial expertise whenever and wherever they need it – in person, on-screen or by phone.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

348 reviews

5-star
4-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My name is Hiba

My name is Hiba, and my profile just got accepted, i will rate this experience a 10 because my recuiter Andrea was very kind and also paciense with mu process.

July 4, 2025
Unprompted review
Rated 3 out of 5 stars

My overall experience with DA Languages…

My overall experience with DA Languages has been fine. The platform works well, and the assignments are generally smooth. However, the support could definitely be improved. It often takes several emails and follow-ups to get even minor issues resolved, which can be quite frustrating and time-consuming.

Additionally, there’s no clear guidance or support regarding which phone apps to use for virtual international numbers, which is important for interpreters working across borders. It would be helpful if DA Languages provided some official recommendations or technical solutions in that regard.

In short: the job itself is okay, but communication and support need work.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Hawaii

Hi. I have very positive firsthand experience with Dals. Especially my " white Knight " recruiter Hawaii - she was always there for me, so kind and responsive every time I reached out for help or advice. Her dedication made the entire process much easier for me, and I truly appreciate her effort👌

July 2, 2025
Unprompted review
Rated 1 out of 5 stars

money driven

money driven
good at beginning worse now bad for future

you will be, if you don't negotiate every single task, paid minimum wage

DALS rather lie to clients that there is no one available than paying

if they last in this business this job will be done solely remotely with no one qualified

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Stress-free recruiting process

I had a great experience working with Andreea throughout the Dals recruitment process. She was incredibly friendly and kind, which made the entire experience smooth and stress-free. The process itself was well-structured and clearly outlined, and Andreea made sure to explain every step in great detail. She was always prompt in responding to any questions or concerns, and her empathic, supportive and professional approach truly stood out. Thanks to her, the Dals recruiting process felt transparent and efficient. Thank you, Andreea!

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

Gabriela is a great recruiter

Gabriela is a great recruiter. A talented and professional one. The recruitment process was fast and I have been spending already an year with the company. Best wishes to all team!

June 24, 2025
Unprompted review
Rated 4 out of 5 stars

Dals review

I was assisted in the onboarding process by Alexandra who was very kind, professional and responsive. I hope everything will be allright from now on too.

May 23, 2025
Unprompted review
Rated 1 out of 5 stars

Extremely disappointed and offended

Extremely disappointed and offended by the attitude of their interpreter Mr. Azhar Ali who was brusque, rude, argumentative and extremely unprofessional. So much that we decided to dispense with his services. He initially refused to leave but did so eventually.

Never Again!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

I was recently recruited by DA…

I was recently recruited by DA Languages, and I’m very pleased with how efficient and professional the entire process was. The recruiter Andreea, and the team were responsive, friendly, and clearly communicated every step. They made the onboarding straightforward, and I felt supported throughout.

I’m excited to start interpreting with them and look forward to working together. Thank you to the recruitment team for such a positive experience!

June 18, 2025
Unprompted review
Rated 2 out of 5 stars

Non payers !

I have been with them for number of years and the rating is given based on last experience. I was contacted via email by Ioan-Rares Lliescu and asked to assist with telephone interpreting which didn't go ahead as client didn't call. As I was instructed, I had informed the agent straight away. No response, no payment for my waiting time. A follow up email sent again- ghosted. Called, explained the matter to whoever answered the call - now we in June - no response, no payment. even though the payment is tiny ( maybe one pound max- I know, it's really absurd), I do raise my concern here because I do not feel valued as an interpreter, also I wanted to highlight their poor practice as well as alert the others - if a pound collected from many interpreters this would amount to quite a bit anyway. So it's more about awareness than anything.

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth onboarding experience

I have just been accepted to work as an interpreter with DALS. I have yet to carry out my first assignment, but the onboarding process was smooth and easy. Thank you so much to Andreea for all her help with the process.

June 10, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth Recruitment Process and Great Start




I had the pleasure of going through the recruitment process at DALS with Alexandra, and I couldn’t have asked for a better experience. She was extremely professional, responsive, and flexible throughout the entire process.

Despite a few delays on my end due to prior commitments, Alexandra remained patient and supportive. She always took the time to answer my questions clearly and promptly, making the process smooth and reassuring.

So far, so good ! everything is going really well on my end since I have started. I’m truly enjoying the experience so far and love interpreting across different fields and sectors.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased working with DALS

I am very pleased working with DALS. It is flexible, you can choose your own hours. I love working with DALS. Overall a positive experience. I have worked with DALS for more than one year. Friendly staff, supportive and understanding. Thank you DALS :

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

They changed their name

They changed their name, but they didn’t change their poor treatment of interpreters. This is a skilled, demanding, and time consuming job, yet DALS still pays professional interpreters less than minimum wage. How is that fair? Qualified adults, doing complex and important work, are being paid less than a college student stacking shelves.
Freelance interpreters need to unionise and organise.

May 30, 2024
Unprompted review

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