Dales Cycles Reviews 755

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Very helpful and knowledgeable staff. Sourced me an excellent bike. Would highly recommend Dales to anyone. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

In the days of the internet it pays to shop locally. Well stocked with excellent staff - Isaac Spiers told me what I needed to know and addressed every point raised. End result extremely happy and I... See more

Rated 5 out of 5 stars

Bought a new road bike for my son as he had outgrown his last one I had also bought from Dales. Fantastic service from Jonathan Allan all the way through from identifying and sourcing the right bike f... See more

Rated 5 out of 5 stars

Jonathan Allen went the extra mile. We were coming into Glasgow on a Sunday and he had the right Giant MTB on the floor for us. Good price and he fitted extra goodies while we saw an exhibition in t... See more

Company details

  1. Bicycle Store

Information provided by various external sources

Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.


Contact info

4.9

Excellent

TrustScore 5 out of 5

755 reviews

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Rated 5 out of 5 stars

Superb Service

I never get round to writing reviews but wanted to say huge thanks to Dales Cycles for the superb service we received. My son's bike was promptly serviced and I was called during and after to inform me of developments. First class. Thanks again. Mike B.

June 26, 2022
Unprompted review
Rated 5 out of 5 stars

Easy!

Good service. I received a call confirming my order and a delivery date, which was honoured. The bike arrived ready to go. Would definitely recommend this shop.

June 24, 2022
Rated 5 out of 5 stars

Attention to detail and amazing service

Fantastic products from dales yet again. Nothing is a problem to this team brilliant service and the attention to detail in the build of my new bike is second to none would not go anywhere else for a bike and I also can’t recommend them enough. Thanks guys

June 23, 2022
Rated 5 out of 5 stars

First class

Friendly, efficient, and professional service. Everyone in store is happy to help and answer any questions. The store itself is lovely, too.

June 14, 2022
Rated 5 out of 5 stars

Turned up on spec with broken cable…

Turned up on spec with broken cable with lots of climbing and miles to go.
Repaired while I enjoyed lunch at cafe next door.
Wonderful service and able to complete ride as planned, first rate service.
Cafe not bad either and recommended.

May 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent
Staff were friendly and welcoming, great communication and order was ready early. Very pleased with purchase and service, thank you.

May 9, 2022
Rated 5 out of 5 stars

Excellent bike shop

Overall, an excellent experience. I bought a new bike online and was able to collect it the next day. As the team kindly assembled it for me quickly. Great service in store, the team adjusted the saddle ect and fitted pedals and a bell. The bike is the perfect fit and I absolutely love it. Friendly, knowledgeable helpful team. I am glad I bought my bike from Dales. Recommended, thanks.

May 2, 2022
Rated 5 out of 5 stars

Excellent service

What can I say, exceptional service and friendly helpful staff, bike fully set up to suit my size and weight including suspension with full explanation to components level on how to get the best from the bike, highly recommended. Thanks guys!

April 14, 2022
Rated 5 out of 5 stars

Giant fathom E+ 3 2021 29er

Great service ...quick turn around...ordered my bike on Tuesday and was delivered on Friday ....love the bike also and dales cycles was the only place that had it in stock for my size

March 28, 2022
Rated 5 out of 5 stars

Best Bike Shop in Glasgow

Best Bike Shop in Glasgow

Good selection of bikes for all types of cyclists.
Where they really shine is the customer care all staff are knowledgeable & have went above & beyond for me on more than one occasion keeping me on the road.

March 17, 2022
Unprompted review
Rated 1 out of 5 stars

Quoted £191 for repairs that cost me £40

Quoted me £191 for repairs that cost me £40 in the end, at Bike for Good in Finnieston. (spoke repair, 1 new tyre+inner, brake service+new pads and noodles) I wrote it all down and they both had the same job list. I supplied all the parts aswell. When i went back to collect the bike (they got to it after a week) he wheeled it round, down the stairs and out the door for me super quick in case i stopped to discuss such an inflated price. Then they removed this honest review from Google less than 12 hours after i posted it.

EDIT : Thanks for your disinterested reply and apathy, throughout. Really lifts the spirits.
EDIT : "we think it may include supplying the fitted parts" is a straw-grab of a lie that suddenly comes now, after my ^ 1st edit. Guy at the desk entering this job listed everything i was supplying; you had it all there on the job screen and in the carrier bag (which came back to me with the bike)

March 15, 2022
Unprompted review
Dales Cycles logo

Reply from Dales Cycles

Hi Mooch, we're sorry to read your review but happy you managed to get your repair done and hopefully that's you back up and running:-)
Would you mind getting in touch so we can check the job list as we think it may include supplying the fitted parts, if you can please ask for Dougie when you call and the direct number is 0141 352 8572.
Many thanks and apologies for the misunderstanding in the last reply.

Rated 5 out of 5 stars

I collected my Brompton bicycle and it…

I collected my Brompton bicycle and it was all set up for me and ready to ride. Unbelievably, the saddle height was just right for me. I thought I would have to keep stopping to get the height right but no, it was perfect.

The assistant talked me through the basics and carried it out for me. Dales always has excellent customer and workshop standards so I have every confidence in them.

It was a very pleasant experience from ordering the bike to collecting it.

March 14, 2022
Rated 5 out of 5 stars

Great service and a lovely family businesses

I wanted to buy a voucher as a present on line from Dales. The sight was great and I called them as I had a few questions. They answered quickly and were so helpful. The voucher was delivered on time with no hassle. I will be using them again especially as they are a family business and I want to buy local. Would recommend them

March 13, 2022

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