Very helpful and knowledgeable staff. Sourced me an excellent bike. Would highly recommend Dales to anyone. ⭐️⭐️⭐️⭐️⭐️
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In the days of the internet it pays to shop locally. Well stocked with excellent staff - Isaac Spiers told me what I needed to know and addressed every point raised. End result extremely happy and I... See more
Bought a new road bike for my son as he had outgrown his last one I had also bought from Dales. Fantastic service from Jonathan Allan all the way through from identifying and sourcing the right bike f... See more
Jonathan Allen went the extra mile. We were coming into Glasgow on a Sunday and he had the right Giant MTB on the floor for us. Good price and he fitted extra goodies while we saw an exhibition in t... See more
Company details
Information provided by various external sources
Dales Cycles is the biggest independent cycle retailers in the west of Scotland, serving the UK for bikes and accessories from Specialized, Giant, Scott, Cube, Ridgeback, Genisis, and Pinerello.
Contact info
150 Dobbies Loan, G4 0JE, Glasgow, United Kingdom
- 0141 332 2705
- kerri@dalescycles.com
- www.dalescycles.com
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent
Great advice via online chat before purchase. Bought online seamless and effortlessly.
Bike arrived super quick - I was informed at each stage of the process - when bike was dispatched and when I could expect to receive it. It well packaged and exactly what I wanted for my son. Excellent customer service. I Wouldn’t hesitate to buy from again. Thank you
Very good delivery service and garment…
Very good delivery service and garment as described, good quality and well received as a birthday present from a keen cyclist with a brand new bike.
The level of customer care shown by the…
The level of customer care shown by the staff at each level is second to none. Even in difficult times the process of buying my daughters bike was effortless. Can't recommend Dales highly enough, hence I'm a repeat customer.
Dales Cycles were fantastic at sorting…
Dales Cycles were fantastic at sorting out a delivery issue where the main courier couldn't get to them to collect my order. They kept me upto date at all times and did everything they could to get my order delivered to me in the quickest time possible. Really impressed!
Great service
Great service, mega fast turn round of the order and lots of emails to let me know what was going on. Top service.
Great product and service!
Prompt service and actually turned up…
Prompt service and actually turned up one day earlier than stated.
Great service and expertise from the…
Great service and expertise from the staff at Dales cycles. Bike was ready within 1 day of purchase and was dropped off at my house the next day.
Great lights delivered on time.
Great lights delivered on time.
Still prefer shopping in an an actual shop though :-)!
Excellent no hassle all good
Very good product all as advertised…compression socks
Very good product all as advertised excellent service with a return option
Very quick and efficient service
Very quick and efficient service, could not be happier at turnaround time
Delighted with my bike
Delighted with my bike, great online service, pick up was great staff very knowledgeable and friendly
Excellent service
Excellent service, both on-line and in store, where I spent less than 30 seconds as all was ready for me and I was expected.
Great service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






