Damak Reviews 

99
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Worst customer service, to a point that the person dealing with my complaint told me to f off on what’s app . The fabric is terrible and I strongly advise to avoid them , they are time wasting people... See more

Rated 1 out of 5 stars

While I was initially happy with their products, my last experience has been terrible. I wanted to return items, it took them over 2 weeks to authorise the returns, since April I am waiting for my ref... See more

Rated 5 out of 5 stars

I've been ordering from Damak for years. I love their products and am very happy with their services, even when I've gotten the wrong order which they have refunded and processed promptly and courte... See more

Rated 5 out of 5 stars

I've ordered a few Kurtas from them and have been very pleased. The sizes are generous so it's important to ensure you measure according to their sizes. I'm generally a L but their medium fitted me... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

Latest Fashion in Casual Pakistani Asian Clothes, Kurtis, Shalwar Kameez, A-line dresses in Many sizes with NO Sky High Prices. Next Day Delivery in UK.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

99 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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2.7

All reviews

(99)

9 reviews in the last 12 months

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Rated 5 out of 5 stars

I love buying my clothes from Damak

I love buying my clothes from Damak, the quality of there clothes is always the best quality especially for comfort. They regularly have new designs and the best thing is the size’s they don’t leave those who have more weight then normal out something which the majority of stores do online. I would definitely recommend Damak.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Need clothes Damak always …

Amazing service and amazing clothes always happy to purchase clothes from Damak also the messenger chat on Facebook is very effective and helpful. Received a response quick and would buy again x

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Top quality,true to size,modern yet decent designs,

All the stuff I ahhave ever ordered are fantastic quality,true to size,I'm plus size so perfect ready made items..I have bought over40+ Kurtis and all loved by all my friends and fam..the customer service too is great in exchange,returns,or if parcel lost .I just love damak so much,I will always buy from them

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Good quality

Whenener I order from Damak I always get good quality products and the kurtis are fabulous

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Great quality material and design

Great quality material and design, and comfortable to wear. Embroidery is of a good quality and can withstand a machine wash.
Clothing is true to size and the face that there is a good selection of sizing is inclusive for many people.
I have bought many different outfits and each has been a hit. I’d definitely recommend!

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

One of the best and original kurtas for plus size women clothing

Fast delivery I’ve never had a problem with, quality materials and thread work I can’t never fault, all different style of kurtas to 2 or even 3 piece for any occasions. I’ve been purchasing Damak clothing since 2015.. and for a plus size women it was hard to find nice kurtas back then especially with my sizes. I did so much research and I found damak and I never buy anywhere else since then. I’ve worn them in holidays, parties, Eid occasions and casual everyday wear and even so comfortable when I have been pregnant. They also ask customers on a regular basis what we want and they really listen to the customers. I loved it when they start getting all their pastel brown colours they follow the trend. Sizing has never been wrong. I got all my family hooked on to damak clothing and friends and they absolute love it too. If your looking to be simple or chic and classy damak have it all. I think I’ve brought over 100 of clothing and will carry on doing so.. I am a genuine loyal customer and will always be. Love it!!

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Damak clothing is very good in quality

Damak clothing is very good in quality, embroidery perfect suitable for any age, plenty of different designing, delivery time is very fast, clothing are very comfort, different sizes available, I have been Damak customer since 2015 and love it, very highly recommended, most of my family and friends order clothing from Damak, and the prices are reasonable too.

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

Good, Fast, nice choice

I'm very happy doing shopping with Damak. I'm big size girl and always can find something nice for myself. Even once i was in the shop in Bredford. Man working there was very nice and helpfull

March 2, 2022
Unprompted review
Rated 5 out of 5 stars

I LOVE LOVE LOVE damak

I LOVE LOVE LOVE damak! Always my go to website for a classy kurta or suit. Great quality clothes, pricing is always so much better than most sites out there. I always get compliments on my clothing from there. Always speedy shipping too. There’s a reason I keep coming back!

March 2, 2022
Unprompted review
Rated 1 out of 5 stars

Very poor after sales service

I have placed several orders before and had no issues. On this occasion, I ordered 4 items. 1 item was faulty with the thread clearly coming loose and un-ravelling. I sent lots of pictures to show this. After several emails back and forth, I was told (rather abruptly) to return it at my own cost. If goods are faulty on arrival then the company should pay for return postage. It makes no sense to return it recorded delivery (as they will no doubt say they haven't received the item) for a moderate value item. Absolutely rubbish customer service. I wish that I had read all the other truspilot reviews before ordering now. Buyers beware; read the T & C's before ordering.

Following the company's reply: The thread was already unravelling on receipt. I sent many photos showing this as the pattern was quite clearly asymmetrical where it has come undone on one side. Of course I am not comfortable to wear a piece where the main design already has and will continue to come apart once worn or washed. I did not order a one use item. You expect longevity on a such a product. The people in customer service need to be more open to customer criticism when things go wrong instead of being so defensive. Yes, things can go wrong with an order or an item. They should strive to make things right. The overall theme on all these poor reviews is that "the customer is NEVER right". When there is a fault, the company should pay the return postage before the customer returns the item as, from the nasty tone in the emails, the customer has no guarantee that it will be refunded. I will be contacting trading standards as the website does not state what happens in case a customer receives faulty items. This is against distance selling rules.

February 13, 2022
Unprompted review
Damak logo

Reply from Damak

Dear Nazia
Thank you for taking the time to share your experience. Firstly, On your account this was your first order and we have no previous history of you shopping with us.

Secondly, you said you felt that the dori thread might come apart in the wash because of ONE thread. It hadn't actually come apart nor was there a fault. We cannot refund a product postage on the basis of something you might think will happen and by law if you get something you are unhappy with then you have to pay the return cost. Further we have sold several hundreds of the said dori embroidered piece and had no complaints. If it is a fault or we send you the wrong item we have no issue in refunding postages- in this case you were unhappy so it was your choice to return it.
Lastly and most importantly: we will 100% refund your product. It is extremly sad that you have left such an opinion based on a presumption. In the past 15 years we have refunded all items within 14 days and only once have we refused a refund when a client had altered a piece and decided she didn't like it. Provided it is unworn and in it's original condition you will get the refund.
All the best!


Rated 1 out of 5 stars

I placed a order for 4 kurta and only 3…

I’ve now been told to sign a letter for a refund!!!! Disgusting

February 12, 2022
Unprompted review
Damak logo

Reply from Damak

Hi
We said that CCTV footage showed all 4 were packed and that the Royal Mail sticker weight was the same for all 4 items. We asked you for a few more days did we not?

Rated 5 out of 5 stars

Amazing quality, size and price

I've ordered a few Kurtas from them and have been very pleased.
The sizes are generous so it's important to ensure you measure according to their sizes. I'm generally a L but their medium fitted me nicely and is generous. I always find asian outfits to be too tight on bust and hips but that's not the case with damak.
The outfits for lovely. The fabrics are amazing quality and sooo comfortable and prices are very good. Definitely worth the buy.

December 29, 2021
Unprompted review

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