Damson  Reviews 

175
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I’ve had a series 2 system and have been very happy with it but has now gone faulty out of warranty. I have a ticket issued but since then after weeks - nothing- well outside sla There’s no phone nu... See more

Rated 1 out of 5 stars

No response from any social media attempts I’ve made to contact then, emails the same. Broken V2 headphones no spare parts available to buy. Shame Update 6/5/22 response from Damson: email ticket 9... See more

Company replied

Rated 5 out of 5 stars

Hearbuds are on par with AirPods for music listening, with similar battery life between charges. Nice that the rubber tips fit in the charging case, I must remove the (aftermarket) rubber tips from Ai... See more

Company replied

Rated 1 out of 5 stars

I have had my ANC V2 headphones just over 13 months, used regularly and they have just broken, the LH two part plastic attachment to the earphone spindle. I realise they're just out of warranty but n... See more

Company details

  1. Electronics Store

Written by the company

We design, develop and make innovative electronic products using inspiration from our everyday lives so that we can better other people’s lives.


Contact info

3.1

Average

TrustScore 3 out of 5

175 reviews

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3.1

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Rated 5 out of 5 stars

Customer Service is #1

The Cisor is great, but better is their customer service. Had a problem with the Headbone headphones and switch to the Cisor. Their customer service worked with me all the way. Many time you have to deal with Customer NO Service, but not with Damson.
Thank You Damson

August 21, 2020
Unprompted review
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Reply from Damson

Smashing. Thanks Jeff.

Rated 5 out of 5 stars

very good quality and good service but expensive

very good quality and good service but ex

August 19, 2020
Unprompted review
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Reply from Damson

Hi, thanks for the feedback. Appreciate some of the international shipping can be more expensive but we aim simply to just cover our costs at the same time as offering the fastest, most reliable courier serv.ce

Rated 5 out of 5 stars

I absolutely love my ‘pods’

I absolutely love my ‘pods’. I’ve just started a Couch to 5k and without these little beauties, I’d still be jogging backwards very slowly! I had a slight technical issue and within an hour, I had a reply with instructions on how to reset the ‘stereo balance’. I’d highly recommend these guys. Superb customer care x

July 24, 2020
Unprompted review
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Reply from Damson

Great to hear Lisa! Keep going with the couch to 5k!

Rated 5 out of 5 stars

Excellent headphones!

I have the Headspace headphones and they are, by far, the best I've ever owned. I am hearing impaired and usually wear hearing aids. But with headspace, I can hear the music clearly without the aids, A nice bonus. Very effective noise cancellation. I am a retired audio/video engineer and I know good sound when I hear it. I highly recommend these headphones!

July 19, 2020
Unprompted review
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Reply from Damson

It always gets us giddy when we hear from audio engineers! Brilliant and many thanks.

Rated 5 out of 5 stars

Awesome Customer Service - Rarely Seen from most Others

I bought the Damson Wireless Headphones around three years ago when they launched them through Indiegogo, was and still am very happy with the sound and quality of the product.

I picked them up the other day and noticed that the foldable earphone had come loose, looked like a pin or something had come out.

I contacted Damson and within 24 hours they responded and advised they would send two news pins free of charge.

I mean you can't ask for better customer service than that. I would have been happy to pay for the pins and postage as well and truly out of warranty. Just happy they could be repaired.

On a slightly separate note, the battery life of the headphones is awesome, three years old, used most days and still seem to last for ever and have the same charge as the day I received them.

July 15, 2020
Unprompted review
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Reply from Damson

Great to hear how well our customer services team handled this. It's also good to hear you're still using the ANC's after 3 years and that the battery life lasts so well.

Rated 5 out of 5 stars

Sound quality excellent! Customer service 👌🏼

Sound quality excellent just the right balance I find, fit is good but also supplied with rubber tips if needed. Delivery was fast and customer service good! Even when asked some questions about comparisons to other products. I think we should all support the small companies yer Amazon etc has the 43k sold headphones but why not support the smaller operations, I would happily and will buy from damson again!

June 19, 2020
Unprompted review
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Reply from Damson

Thank you for your support, David.

Rated 5 out of 5 stars

What a sound.

What a sound.. Top quality products, really happy with the speakers we purchased..

June 18, 2020
Unprompted review
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Reply from Damson

Smashing! Thanks.

Rated 3 out of 5 stars

Keep going on to just one bub at a time.

June 18, 2020
Unprompted review
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Reply from Damson

Alan, drop us a note as you have a one year warranty that comes with the product. Fill this form in and we will get back to you https://damsonglobal.com/contact

Edit 20/08/2020 - Hi Alan, just checking you're happy and have the replacement set and all is working?

Rated 5 out of 5 stars

Excellent

Delivered on time. Brilliant product, better than I expected

June 12, 2020
Unprompted review
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Reply from Damson

Great to hear you say the HearBuds are better than expected and we're also pleased the delivery got to you in time given everything that's happening. Take care!

Rated 5 out of 5 stars

Hearbuds

Brilliant value for money, cannot fault the quality of these earphones!

June 12, 2020
Unprompted review
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Reply from Damson

Thanks for the feedback on the HearBuds.

Rated 5 out of 5 stars

Great all good

June 11, 2020
Unprompted review
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Reply from Damson

Great to hear that you're pleased with your HearBuds.

Rated 5 out of 5 stars

1st Class Customer Service

When the Hear Buds arrived they were not synchronising and the sound kept alternating between the right and left ear. I received a speedy response to my e-mail seeking help and a new set of Hear Buds was dispatched immediately. The person I dealt with (James) was courteous and extremely helpful. I am delighted with the new Hear Buds and use them every day and cannot speak highly enough of the customer service I received. Great Company, great product and great customer service.

May 27, 2020
Unprompted review
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Reply from Damson

Great to hear we provided you a good service.

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