I’ve had a series 2 system and have been very happy with it but has now gone faulty out of warranty. I have a ticket issued but since then after weeks - nothing- well outside sla There’s no phone nu... See more
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No response from any social media attempts I’ve made to contact then, emails the same. Broken V2 headphones no spare parts available to buy. Shame Update 6/5/22 response from Damson: email ticket 9... See more
Company replied
Hearbuds are on par with AirPods for music listening, with similar battery life between charges. Nice that the rubber tips fit in the charging case, I must remove the (aftermarket) rubber tips from Ai... See more
Company replied
I have had my ANC V2 headphones just over 13 months, used regularly and they have just broken, the LH two part plastic attachment to the earphone spindle. I realise they're just out of warranty but n... See more
Company details
Written by the company
We design, develop and make innovative electronic products using inspiration from our everyday lives so that we can better other people’s lives.
Contact info
United Kingdom
- support@damsonglobal.com
- www.damsonglobal.com
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Excellent and personalised service.
Excellent and personalised service.
JC, Edinburgh
Customer Service is #1
The Cisor is great, but better is their customer service. Had a problem with the Headbone headphones and switch to the Cisor. Their customer service worked with me all the way. Many time you have to deal with Customer NO Service, but not with Damson.
Thank You Damson

Reply from Damson
very good quality and good service but expensive
very good quality and good service but ex

Reply from Damson
I absolutely love my ‘pods’
I absolutely love my ‘pods’. I’ve just started a Couch to 5k and without these little beauties, I’d still be jogging backwards very slowly! I had a slight technical issue and within an hour, I had a reply with instructions on how to reset the ‘stereo balance’. I’d highly recommend these guys. Superb customer care x

Reply from Damson
Excellent headphones!
I have the Headspace headphones and they are, by far, the best I've ever owned. I am hearing impaired and usually wear hearing aids. But with headspace, I can hear the music clearly without the aids, A nice bonus. Very effective noise cancellation. I am a retired audio/video engineer and I know good sound when I hear it. I highly recommend these headphones!

Reply from Damson
Awesome Customer Service - Rarely Seen from most Others
I bought the Damson Wireless Headphones around three years ago when they launched them through Indiegogo, was and still am very happy with the sound and quality of the product.
I picked them up the other day and noticed that the foldable earphone had come loose, looked like a pin or something had come out.
I contacted Damson and within 24 hours they responded and advised they would send two news pins free of charge.
I mean you can't ask for better customer service than that. I would have been happy to pay for the pins and postage as well and truly out of warranty. Just happy they could be repaired.
On a slightly separate note, the battery life of the headphones is awesome, three years old, used most days and still seem to last for ever and have the same charge as the day I received them.

Reply from Damson
Sound quality excellent! Customer service 👌🏼
Sound quality excellent just the right balance I find, fit is good but also supplied with rubber tips if needed. Delivery was fast and customer service good! Even when asked some questions about comparisons to other products. I think we should all support the small companies yer Amazon etc has the 43k sold headphones but why not support the smaller operations, I would happily and will buy from damson again!

Reply from Damson
Bought some damson hear buds over…
Bought some damson hear buds over 2weeks ago delivery was very quick the sound quality is excellent would definitely recommend

Reply from Damson
What a sound.
What a sound.. Top quality products, really happy with the speakers we purchased..

Reply from Damson

Reply from Damson
Hearbuds
Brilliant value for money, cannot fault the quality of these earphones!

Reply from Damson

Reply from Damson
Great product and excellent product…
Great product and excellent product would recommend them to anyone.

Reply from Damson
1st Class Customer Service
When the Hear Buds arrived they were not synchronising and the sound kept alternating between the right and left ear. I received a speedy response to my e-mail seeking help and a new set of Hear Buds was dispatched immediately. The person I dealt with (James) was courteous and extremely helpful. I am delighted with the new Hear Buds and use them every day and cannot speak highly enough of the customer service I received. Great Company, great product and great customer service.

Reply from Damson
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