Damson  Reviews 

175
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

I’ve had a series 2 system and have been very happy with it but has now gone faulty out of warranty. I have a ticket issued but since then after weeks - nothing- well outside sla There’s no phone nu... See more

Rated 1 out of 5 stars

No response from any social media attempts I’ve made to contact then, emails the same. Broken V2 headphones no spare parts available to buy. Shame Update 6/5/22 response from Damson: email ticket 9... See more

Company replied

Rated 5 out of 5 stars

Hearbuds are on par with AirPods for music listening, with similar battery life between charges. Nice that the rubber tips fit in the charging case, I must remove the (aftermarket) rubber tips from Ai... See more

Company replied

Rated 1 out of 5 stars

I have had my ANC V2 headphones just over 13 months, used regularly and they have just broken, the LH two part plastic attachment to the earphone spindle. I realise they're just out of warranty but n... See more

Company details

  1. Electronics Store

Written by the company

We design, develop and make innovative electronic products using inspiration from our everyday lives so that we can better other people’s lives.


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3.1

Average

TrustScore 3 out of 5

175 reviews

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Rated 5 out of 5 stars

Excellent product and support

Excellent product and support. Really easy to set up, attached S-Cubes to small speaker stands, they look great with no messing around with cables.

December 17, 2019
Unprompted review
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Reply from Damson

Great stuff, Parm. Enjoy your system.

Rated 5 out of 5 stars

Amazing!

Just bought the S series as a Christmas present to ourselves. Found Damson through an internet search and went to their premises in York for a demonstration, and were bowled over by the product and the customer service. I had some problems setting it up at home, due to my own stupidity really. I booked a video call with Mark and James and they soon found out that I had left in an hdmi connection between our sky q box and the tv which was clashing with the new set up. I don’t know where to start with praise. The sound is AMAZING. We previously had a Bose lifestyle system and the Damson kit produces much better quality sound at a fraction of the cost (and bulk). As for customer service - we had previously been to John Lewis in Leeds to look at a Samsung sound bar/speaker system advertised on their web site. We were ‘helped’ by two sales assistant who didn’t have a clue about the system and it wasn’t in stock. We walked out in disgust. At Damson we have received first class friendly, helpful and knowledgeable customer service. Proud that they are Yorkshire!!

December 12, 2019
Unprompted review
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Reply from Damson

Great to meet you guys this week and we are so pleased it's all up and running for you. It was a pleasure to meet with you and assist you. We have got to say, we love it when customers tell us we're better than Bose! Have a lovely Christmas and enjoy the S-Series. Best regards, The Damson Team.

Rated 5 out of 5 stars

Good sound system

Good sound system - good service - fair price - what more do you want.

December 12, 2019
Unprompted review
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Reply from Damson

Many thanks, Geoff. Enjoy the system and enjoy the Christmas break. Best, The Damson Team

Rated 5 out of 5 stars

Had a problem with my s-series

Had a problem with my s-series. After speaking to Mark Hudson from Damson global support we were able to quickly sort it out. He replaced the Sub without any cost to myself apart from postage. A big thank you to all at Damson for a speedy conclusion to my problem. What a great company and a pleasure to deal with. Look forward to future products.

December 4, 2019
Unprompted review
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Reply from Damson

You are more than welcome!

Rated 5 out of 5 stars

I have had numerous sound bars

I have had numerous sound bars, sound systems and this is hands down the best ! For the money and ease to install wow ! This product should be in ABT In Illinois and etc ... love my new system.. also Mark is awesome... go Damson V2 system

Mike

December 3, 2019
Unprompted review
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Reply from Damson

Great to hear that you found it easy to install. That's what we aim for. Keep enjoying your system and reach out if you need anything from us. Also, tell your friends and next time you're in ABT! Thanks.

Rated 5 out of 5 stars

Very good idea loved it👍🤟

Very good idea!
I have before several wires home cinema systems and finally I am looking for something wireless for a small room, discovered Damson V2 !!! Really I am pleased, the sound is spacious, satisfying! I am waiting for connector to external subwoofer, generally it is very good product ! I really recommend.
Thank you DAMSON

December 2, 2019
Unprompted review
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Reply from Damson

Thanks for the recommendation. Great to hear.

Rated 5 out of 5 stars

Very good

Very good, helpful service.

December 2, 2019
Unprompted review
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Reply from Damson

Thanks Tim.

Rated 5 out of 5 stars

Mark Hudson is #1 !!!!

Mark Hudson is #1 !!!!
Love the product, too !

November 30, 2019
Unprompted review
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Reply from Damson

Good stuff! You must send us some photos of your setup with all the S-Cubes. We would love to see it. Keep in touch.

Rated 5 out of 5 stars

Recently purchased Damson S Series v2

Recently purchased Damson S Series v2. The sound is amazing. Easy to set up and you can hear every sound - probably even a pin drop. The after sales is brilliant as is the build quality. Very pleased and would unreservedly recommend this system.

November 19, 2019
Unprompted review
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Reply from Damson

Thanks Mal. That's really good to hear. The V2 rocks!

Rated 5 out of 5 stars

Great sound from the Damson V2

Great sound from the Damson V2, haven't got a 4K tv so I don't Know about the atmos sound but the 5,1 is great.

November 13, 2019
Unprompted review
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Reply from Damson

Thanks Mr Bath. Great to hear so far, so good. If you need any assistance, just get in touch on the phone, live chat or through this link - https://damsonglobal.com/contact

Rated 5 out of 5 stars

S Series V2 Home Cinema

Let me start by saying the system sounds amazing! I have owned Bose, Panasonic previously and this system in my opinion is better...a lot better.
I will continue my review on how the setup and support went. I am reasonably tech savvy and the instructions seemed straight forward enough but I am the male of the species so didn’t read them properly! So I swallowed my pride and called the support team. I was expecting the usual, press one for this and two for that but no...a human being answered the phone straight away, that human being Mark. I had literally got my wires crossed and he sorted it out in less than 5 minutes (I would have still been selecting menu options with most other support teams).. so I had sound and vision through all speakers.
I run my system via the Xbox and I noticed when using some digital channels and certain Netflix shows the sound of the voices wasn’t coming through the front speaker. I went into the Xbox sound settings and changed from 5.1 to just stereo, this solved the voice problems but wasn’t the best surround sound. I contacted Mark via email to explain and he arranged for a video call so he could see the problem. I have never had this level of service from a company. In short the problem is solved, full Atmos, which is the best sound I have had from a home cinema system, truly takes watching tv to a different level.
The only thing I would suggest is to make the power leads for the rear speakers a bit longer.
To summarize: best home cinema I have owned.
The price is a fraction of my previous system’s
The quality of the product is excellent.
And by no means least, the best customer service I have experienced.
If you are considering a home cinema system then don’t thing twice, buy this one. You will not be disappointed.

November 8, 2019
Unprompted review
Rated 5 out of 5 stars

S-Series Wireless Home Cinema

Recently purchased the S-Series, ordered at 1.30pm and was delivered the next day.

It was very easy to set-up, connected by Blu-Ray player and PS4 to the subwoofer, and then subwoofer to the TV. PS4 instantly picked up the surround system and suggested settings for it. Atmos indicator flashed when trying out discs on the Blu-Ray player.

Very impressed with the sound for such a small system. The main bar that goes under the TV is tiny compared to my old Sony soundbar but delivers great sound.

I'm now disappointed when I watch TV shows and the channel doesn't support Surround Sound!

I've also used the S-Cube speakers to play music from my phone via bluetooth, again was easy to connect and sound was great.

Highly recommended.

November 7, 2019
Unprompted review
Rated 5 out of 5 stars

Had issues setting up my s-series

Had issues setting up my s-series. The level of support I received from Mark at Damson, was exceptional. I am very happy.

October 15, 2019
Unprompted review
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Reply from Damson

Hi Stephen, thank you so much for the review. We'll pass on your comments to Mark, he'll be pleased you're so happy! If you ever need anything else, please give us a shout!

Rated 5 out of 5 stars

I have owned my Damson Atmos V2…

I have owned my Damson Atmos V2 surround system now for 3 weeks and it is a superb piece of kit which I have no regrets purchasing. It was easy to setup and I found the service Damson offers is second to none - they are brilliant! I would be happy to buy from Damson again as I know the service and quality will be exceptional.

October 11, 2019
Unprompted review
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Reply from Damson

Hi Vince, really pleased to hear how happy you are! We always aim to provide the best quality service possible, thank you for recognising that! If you ever need anything else at all, you know where we are.

Rated 1 out of 5 stars

Too small, uncomfortable

The Headbones I purchased are too small and uncomfortable. I waited more than 30 days to decide to return them. According to damson policy I waited too long. I do not recommend buying Headbones on line.

October 8, 2019
Unprompted review
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Reply from Damson

Hi Barry and Evelyn,

You are correct, our returns policy is 30 days. All customers have 30 days in which to raise a return request should they wish for a refund. We realise our customers lead busy lives so if you're a few days over we're a reasonable company and would still offer the option of a return.

Looking at the records, you purchased from us on the 3rd June. Our customer services rep reached out to you on the 14th June to check you were happy with the product. We never received a response, nor have you requested a return. Given it is now close to 4 months since you purchased the product, I am afraid on this occasion it is not possible to return the product for a refund.

Best regards,
The Damson Team

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