DanCenter A/S Reviews 26,583

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the convenient locations of the properties, often highlighting beautiful surroundings, spacious gardens, and proximity to amenities like beaches or towns. Reviewers frequently mention well-equipped kitchens and comfortable, spacious houses that provide a relaxing environment for holidays. The presence of features like terraces and swimming pools also contributes positively to the overall experience for many. However, some people were dissatisfied with the cleanliness of the accommodations upon arrival, with reports of houses not being properly cleaned or even smelling of mould. There are also mentions of issues with facilities, such as broken chairs, leaking bathtubs, or missing appliances like washing machines or high chairs. Some customers experienced difficulties with customer service, citing a lack of information, unfulfilled promises, or problems with key collection and linen provision.

What people talk about most

Location

Clients share positive opinions on location. Many reviewers praise the good location of the properties,... See more

Facilities

Consumers find facilities to be ambiguous, with some praising spacious, well-equipped, and clean houses with... See more

Service

People report ambiguous experiences with service. While some customers had no issues and would use the... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers praised the houses as very good,... See more

Holidays

Customers had ambiguous experiences with holidays. Some reviewers enjoyed their stays, praising cozy and... See more

Based on these reviews

Rated 4 out of 5 stars

Everything was working fine and smooth. The house was very specious and well equipped providing comfort and privacy. Terrace there is really great. Only electricity meter was on different place and th... See more

Company replied

Rated 4 out of 5 stars

Overall our experience was very positive and we thoroughly enjoyed the house and surroundings. However, unfortunately we feel there was a complete lack of information regarding the house and surround... See more

Company replied

Rated 4 out of 5 stars

Since check-in time is 16:00 and DanCenter offices close at 17:00, there is only a maximum of 1 hour to reach DanCenter in the event there are questions or problems. As travelers from the US, we don't... See more

Company replied

Rated 4 out of 5 stars

Lovely cottage in a lovely environment. Very quit and deer in the backyard. The garden is however not sealed as mentioned so with our dog we had to improvise. However overall a lovely spot to stad.

Company replied

Rated 3 out of 5 stars

We received at total of 16 emails for a mere 2-night stay at this place. It became excessive and very annoying! For example, even before we arrived, we received an email asking us how our check-in exp... See more

Rated 5 out of 5 stars

It is a welcoming, clean, spacious house, suitable for 2 couples or 2 people, the kitchen is equipped with everything you need, the living room is the space where you can create a cinema corner, the r... See more

Company replied

Rated 3 out of 5 stars

We liked the appartment very much. It was above expectations. The space, the environment, the equipment, beds, everything was fine. The help desk was very friendly and helpful to our questions. What... See more

Company replied

Rated 3 out of 5 stars

When I arrived at the home there were no linens that I had paid for. I had to travel to another town to pick them up in a box behind the DanCenter; however, there were not enough linens provided that... See more

Company replied

Rated 3 out of 5 stars

I was frustrated and disappointed not to find the keys. I arrived a few minutes after 5 PM when the reception was closed. I used the code to get my keys, but unfurtunately I coud not find it. I call... See more

Company replied

Rated 3 out of 5 stars

Nice house - but!! A/C u/s - cold wx. No folder telling Wi-Fi code, disposal of garbage etc. (found out) watermeter reading, smart TV function + +. Despite these minor problems a fine week

Company replied

Rated 5 out of 5 stars

We have rent a house trought Dancenter/Belvilla to Croatia, the house is wonderful, cleaning is perfect and all the information you can find in the booking. I recomand the house Villa Mima from... See more

Company replied

Rated 5 out of 5 stars

You certainly kept us well informed . Lots of reminder emails from DanCenter about our visit with pertinent information about the house, how to get in etc. One thing that cause a bit of frustration... See more

Company replied

Rated 5 out of 5 stars

I will always use Dan Center to book holiday homes in Denmark. They are professional and easy to teach if you have a problem or need help, advice or recommendations. Why risk an unchecked website... See more

Company replied

Rated 3 out of 5 stars

There were many disappointments with respect to the local team. During the stay we recognized that a high chair for babies was missing. We got the hint to book it on top. Checking the booking details... See more

Company replied

Rated 5 out of 5 stars

Booked a few holidays with DanCenter now. It's easy to know what to expect and the whole process is usually very smooth. Depending on your price range, you can find affordable options with a variety o... See more

Company replied

Rated 5 out of 5 stars

This place is perfect for a relaxing getaway. The terrace was our favorite spot to enjoy morning coffee, and the nearby nature paths were wonderful. The house has everything you need for a comfortable... See more

Company replied

Rated 1 out of 5 stars

I booked a place in Norrköping, Sweden , for 2 weeks. There was no washing machine at the place but the responsible person assured me that once I book the place , the caretaker will help with laund... See more

Company replied

Rated 1 out of 5 stars

⚠️ Be cautious when booking holiday houses with them ⚠️ I received an invoice of 1,100 DKK for so-called "cleaning" after my stay. The place was already left in a clean condition, but they claime... See more

Company replied

Rated 5 out of 5 stars

Very easy to book and great communication Had one issue with the WiFi and thy were very helpful and sent some one right away to help Will definitely use Dancenter again

Company replied

Rated 5 out of 5 stars

The home is cozy and spacious, allowing for a relaxed holiday. The kitchen is well equiped and plenty of beaches are reachable by car. All in all, we really enjoyed our time there and would go back.

Company replied

Rated 5 out of 5 stars

The house is big enough for our family ( greatgrandmother, parents, grown up children and grandchildren). The garden and surrounding are perfect. Very quiet and a huge garden. The swimmingpool is fa... See more

Company replied

Rated 5 out of 5 stars

I booked through dancenter for the first time this year and seeing the reviews online, we were worried. But we had a GREAT time. Everything was clean, in place and it was so easy to get there an... See more

Company replied

Rated 5 out of 5 stars

Great stay at a lovely house which was very big. We needed some help and the staff from DanCenter was very helpfull. Through email it was not that good but after one call we sorted out the problem... See more

Company replied

Rated 5 out of 5 stars

Apartment D101 I was here because of my work, but. Fantastic lovely nice and spacious apartment, with everything I needed. Even in the kitchen, I lacked nothing. Good space for my nice cloth... See more

Company replied

Rated 5 out of 5 stars

Nice house, good inventar and comfortable beds. The only thing missing was a grill, and the only thing that didn’t work was the washing machine.

Company replied

Rated 5 out of 5 stars

Great company, good communication. Prompt response. Good houses on nice locations. I would clearly recommend to use Dancenter for bookings in Denmark.

Company replied

Rated 4 out of 5 stars

Nice, sweet house we enjoyed very much. Not extremely clean but doable. Shame the car must be in the garden. The neighbour was quite specific about the way it should be parked. And drove by our house... See more

Company replied

Rated 5 out of 5 stars

Second time we booked at dancenter.dk and we don't regret it. The communcation is perfect and the information correct.

Company replied

Rated 5 out of 5 stars

Perfect place, quiet, good level of properties, good location, we rest during stay👌

Company replied

Rated 5 out of 5 stars

The hosts were excellent and looked after all our needs. Great water side location.

Company replied

Rated 4 out of 5 stars

Nice holiday home, met our expectations. Cosy. All necessary appliances available. Peaceful and birds singing in the morning.

Company replied

Rated 1 out of 5 stars

Terrible service. Booked two rooms in Denmark. Got stupid messages from Dancenter, saying to get the key from Copenhagen 3 hours away, to record water meter wtf, and to have a cleaning fee. We arrive... See more

Company replied

Rated 1 out of 5 stars

Don’t care about their customers and will tell lies. Unfortunately, a lot of promises were made to correct the situation, but never followed through. It seems that ordering bed sheets and... See more

Company replied

Rated 3 out of 5 stars

The quality of the house and its surrounding property was excellent. We enjoyed our three-week stay immensely in a well-equipped, clean environment that was conveniently located just a short walk fr... See more

Company replied

Rated 5 out of 5 stars

Good communication prior to holiday. Relatively smooth check in process with good instructions. Some inaccuracies with locating the water meter due to incorrect picture being displayed on instruction... See more

Company replied

Rated 2 out of 5 stars

I enjoyed the stay and holiday itself very much. However, after the stay extra costs were charged. This was like 6 weeks later or so without proper explanation. When I asked to explain it took a long... See more

Company replied

Rated 1 out of 5 stars

DanCenter is not a danish company any longer. So if you have a problem, you will have to call a callcenter in Delhi, India. So you have to deal with bad service, and before this, the Callcenter is... See more

Company replied

Rated 5 out of 5 stars

Update mails so we know everything is in order. Easy to get the housekey with the keybox.

Company replied

Rated 1 out of 5 stars

We cancelled our booking and received a confirmation from DanCenter in June. It then took over two months and a lot of calling and Emailing to finally get our refund (to the point of needing a law... See more

Company replied

Rated 2 out of 5 stars

The house was lovely but Dancenter were terrible to deal with and I would avoid booking one of their properties again. They add loads of extra charges, these were more than advertised because they h... See more

Company replied

Rated 1 out of 5 stars

Dirty house when arriving. They ask you through a survey to rate the arrival experience. When you do that with what you found, including photos, they do not contact you as stated after filling... See more

Company replied

Rated 1 out of 5 stars

Really bad experience two years in a row. They kept requesting payment months after the trip, either for amounts that had already been paid or were never agreed upon at the time of booking. I won’t ma... See more

Company replied

Rated 1 out of 5 stars

Avoid DanCenter at all costs! We booked a house through Airbnb for a week as three families, and the experience was terrible from start to finish. When we arrived, the place was dirty—we had... See more

Company replied

Rated 5 out of 5 stars

Already our third experience with DanCenter, no issues sofar. Customer service responsive. Everything worked smoothly.

Company replied

Rated 1 out of 5 stars

Made a booking via Expedia over 9 months ago. However only closer to the date did they demand a large deposit from me for which they are unwilling to return less undisclosed extra charges they c... See more

Company replied


Company details

  1. Cottage
  2. Travel Agency
  3. Vacation Rental

Written by the company

Sommerhuse i Danmark, Norge, Sverige og Nordtyskland. Mere end 10.000 ferieboliger gør det nemt for dig at finde frem til det hus, der lever helt op til dine behov og ønsker.

DanCenter Sommerhusudlejning

Written by the company


Contact info

3.6

Average

TrustScore 3.5 out of 5

27K reviews

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Rated 5 out of 5 stars

We enjoyed this holiday home and the…

We enjoyed this holiday home and the location. Nice swimming water and some towns nearby.

July 26, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for your kind feedback! We're glad to hear you enjoyed both the holiday home and its location. It's great that you had access to nice swimming water and charming towns nearby—sounds like a lovely stay.

We hope to welcome you again soon!

~Astrid

Rated 3 out of 5 stars

The quality of the house was great but DanCenter very unprofessional.

The quality of the house and its surrounding property was excellent. We enjoyed our three-week stay immensely in a well-equipped, clean environment that was conveniently located just a short walk from the store and the beach.

However, our experience with DanCenter and its staff, with the exception of the technician who visited the house, was completely unacceptable. They were rude, unprofessional, and incompetent, demonstrating a blatant unwillingness to assist us with even the simplest requests. I strongly advise against using DanCenter for rentals and would urge others to avoid this company altogether.

July 18, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are glad to hear that you enjoyed the quality of the house and its surrounding property during your three-week stay. It's great to know that you found the environment well-equipped and clean, and that the location was convenient for you. We are sorry to hear about your experience with our staff, and we apologize for any inconvenience caused. Your feedback is valuable to us, and we will address this issue internally to ensure better service in the future.

~Fred

Rated 5 out of 5 stars

I was sceptical, but DON'T WORRY!

I booked through dancenter for the first time this year and seeing the reviews online, we were worried.
But we had a GREAT time. Everything was clean, in place and it was so easy to get there and have our key handed over. Then it was like staying at home.

We were in Søndervig Feriecenter. The sand sculptures are amazing, the beach is seriously beautiful with sand so fine, we don't have to go to Turkey anymore.

Don't worry about DanCenter or DanLand. Go ahead and book. They are very helpful, too.
Thanks to Saroj for being so friendly and helpful during the booking of this stay.

July 19, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you so much for your kind and thoughtful feedback. We're thrilled to hear that your first experience booking with DanCenter was such a positive one, and that everything—from the cleanliness and key handover to the beautiful surroundings in Søndervig—met or exceeded your expectations.

It’s especially wonderful to hear your appreciation for Saroj’s assistance—we’ll be sure to pass along your thanks to him!

We’re delighted that you had a memorable stay and hope to welcome you back again soon for another great holiday.

~Clara

Rated 5 out of 5 stars

We have rent a house trought…

We have rent a house trought Dancenter/Belvilla to Croatia, the house is wonderful, cleaning is perfect and all the information you can find in the booking.
I recomand the house Villa Mima from Banjole Croatia, very close to the sea, very large and clean pool.
Everythink is included in the price.
If you read the lejebevis you will find all the information overthere.

July 24, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience at Villa Mima in Banjole, Croatia. It's great to know the house, cleanliness, and pool all met your expectations and that you found the booking information clear and complete.

We truly appreciate your recommendation and would love to welcome you back anytime for another great stay!

~Leon

Rated 2 out of 5 stars

Booked through booking.com

Booked through booking.com, I was informed additional charges may occur. In the messages I had been informed that I will be charged for usage of water and electricity. I was also informed I can pay extra for cleaning. I opted out, thinking I will clean myself. When arrived to the home, there was a „leaflet” on the table that only specified basic things like starting and emptying the dishwasher, taking the trash out, putting blinds up and so on. Since this was our first time renting through Dancenter (and probably the last), I assume this is the cleaning they refer to and the actual vacuuming and sanitation is included in the price we already paid. We left the house after filling in the usage of water and electricity, and didn’t think twice. I actually never received the bill, and I honestly forgot about it. Until three months later when I get a text message that I owe 1800dkk. Shocked, I have contacted them and received bot like email back, that the property wasn’t cleaned and I was charged with the cleaning fee. I then tried to ask for details, explaining that I can not see any list for cleaning or any information regarding what needed to be cleaned. I have not received any proper information other than a threat they will forward me to debt collectors. I also tried calling the customer service and contacting local email - no help whatsoever. I believe that according to under EU consumer protection laws I should be provided with clear, time-stamped proof that additional cleaning expectations were shared in advance.
Now the communication from their side stopped despite me still trying.

March 26, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for taking the time to share the full details of your experience. We understand how disappointing this situation must feel, especially with the delayed charge and lack of clear communication. Please know that your concern has been highlighted to the responsible team, and we are actively reviewing the matter to better understand. We will get back to you with a resolution as soon as possible. Thank you again for your patience and understanding—we’ll keep you updated.

~Adrien

Rated 5 out of 5 stars

Everything was fine

Nice house with everything you need. Children loved the swimingpool.

July 11, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you so much for your kind words! We're happy to hear that you found the house well-equipped and that the children enjoyed the swimming pool—it’s always great when the whole family has a good time.

We’d love to welcome you back for another stay soon!

~Astrid

Rated 3 out of 5 stars

I was frustrated and disappointed not…

I was frustrated and disappointed not to find the keys. I arrived a few minutes after 5 PM when the reception was closed. I used the code to get my keys, but unfurtunately I coud not find it. I called the number at the +491603394400 more than 15 times but no body answered. My little children were hungry and crying, I was outside for 2 hours. Really bad service.
I dont like the idea of recording water, heat and electricity to be my responsibility. It should be your responsibility as well.
Apart from that its a nice place, I enjoyed my stay with family

July 12, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are truly sorry for the inconvenience you experienced upon arrival, especially with your children waiting and the difficulty reaching us. This is certainly not the standard of service we strive to provide, and we sincerely apologize for the disappointing it caused. We also understand your concerns about the responsibility for utilities and appreciate your feedback on this matter. Despite these issues, we’re glad to hear you enjoyed your stay with your family. Thank you for sharing your experience, and we hope to improve based on your suggestions.

~Emma

Rated 1 out of 5 stars

IndiaCenter, not DanCenter

DanCenter is not a danish company any longer.
So if you have a problem, you will have to call a callcenter in Delhi, India.
So you have to deal with bad service, and before this, the Callcenter is in a different time zone. They will also change you for ekstra cleaning, even though you left the house nice, clean and tidy.

June 12, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for your feedback. We're sorry to hear about your experience and would like to look into it further. Could you please share your booking number along with more details about your specific concern? This will help us investigate and provide the appropriate assistance.

~Daniel

Rated 1 out of 5 stars

nightmare customer service aftermath

Edit: seems Dancenter is faster at replying here than over direct contact. Since you mention the late fee was waived, can you please also answer to the original question?

We had an ok stay in Northern Sjaelland in February 2025 but the communication with Dancenter has been awful. We booked via Airbnb and I dont know if this complexity has made it so impossible - there is the owner of the house, Dancenter and Airbnb all involved and therefore answers to any questions are impossible to get. The latest one is still ongoing: you are required to pay the electricity/heating/water (on quite premium rates I might add) after your stay. Ok, fair enough as this was mentioned beforehand. We reported the numbers on the Dancenter website as requested according to the instructions but then got an invoice for a different (higher amount anyway). Because of this, I asked their customer service to explain why the numbers were different but heard nothing back - until another letter weeks later to tell me they are now adding late fees to my bill. To which I answered I was still waiting for the response - only to be slapped with more late fees. I dont think I have experienced much worse customer service...

February 17, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are sorry to hear about the difficulties you faced during your stay. It sounds like the communication process with Dancenter, the house owner, and Airbnb has been quite challenging for you. It must have been disappointing to receive an invoice for a different amount than what was reported, especially when trying to clarify the discrepancy. As checked, our team has connected with you for your assistance and has addressed your issue via email. Also, the late payment was already reversed by our team and same was informed over an email. For any other assistance, please feel free to contact us. We will be more than happy to help you with any further assistance.

~Mark

Rated 5 out of 5 stars

Spectacular views

The cottage was situated in front of a majestic lake and mountains.

July 12, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

It sounds like you had a wonderful view of the lake and mountains from the cottage. What a breathtaking location to relax and enjoy the beauty of nature.

~Jeremy

Rated 4 out of 5 stars

Nice

Nice, sweet house we enjoyed very much. Not extremely clean but doable. Shame the car must be in the garden. The neighbour was quite specific about the way it should be parked. And drove by our house with high speed sometimes - not so nice.

July 5, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are glad to hear that you enjoyed your stay at the house. We understand that cleanliness is important to you and will share your feedback with the cleaning team. It's unfortunate to hear about the inconvenience with parking the car in the garden and the neighbor's behavior. We will address this issue with the property owner to ensure a better experience for future guests.

~Carl

Rated 4 out of 5 stars

The Danmark experience

Lovely cottage in a lovely environment. Very quit and deer in the backyard. The garden is however not sealed as mentioned so with our dog we had to improvise. However overall a lovely spot to stad.

June 1, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

It's great to hear that you enjoyed the lovely cottage and environment! It must have been a pleasant surprise to have deer in the backyard. We understand that the garden not being sealed as mentioned may have caused some inconvenience with your dog, but we're glad to hear that you were able to improvise. Overall, it sounds like a lovely spot to stay.

~Mark

Rated 5 out of 5 stars

Dancenter has a large variety of…

Dancenter has a large variety of high-quality cottages at a good price. We are once again very satisfied with the cabin.

May 4, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are delighted to hear that you had a great experience with our wide selection of high-quality cottages at a competitive price. Your satisfaction is our top priority, and we are thrilled that you enjoyed your stay in the cabin.

~Cathrine

Rated 5 out of 5 stars

The sommerhouse was great and lovely…

The sommerhouse was great and lovely towns near by.

July 5, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for your kind feedback! We're delighted to hear you enjoyed the summer house and the charming towns nearby.

We hope to welcome you back for another great stay soon!

~Bettina

Rated 3 out of 5 stars

We liked the appartment very much, but

We liked the appartment very much. It was above expectations. The space, the environment, the equipment, beds, everything was fine. The help desk was very friendly and helpful to our questions.
What we did not like was the cleaning charge of € 139 (!) afterwards. Ridiculous, because we left the appartment spotless. Of course we have paid the bill, we had to. Therefore we will consider to avoid to book a Dancenter house in the future. We don't want to be surprised with extra unnecessary costs.

May 9, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi, Thank you for your kind words about the apartment—we’re glad to hear it exceeded your expectations and that you found the environment, amenities, and support from our help desk to your satisfaction. We’re sorry to hear about your disappointment regarding the cleaning charge. As checked we found there is no extra cleaning fee charged in the given booking id. We would request you to kindly check and share the correct details so we will help you better.

~Theo

Rated 2 out of 5 stars

Good stay, terrible customer service

I enjoyed the stay and holiday itself very much. However, after the stay extra costs were charged. This was like 6 weeks later or so without proper explanation. When I asked to explain it took a long time, communication was difficult and sometimes I found it even intimidating. For me this has ruïned the overall experience and I will never book with this company again.

May 3, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for sharing your feedback. We're glad to hear that you enjoyed your stay and the holiday itself, but we sincerely apologize for the discomfort caused by the charges and the follow-up communication.

Following your departure, our team conducted a standard inspection of the house and found that it had not been left in a clean condition. As a result, additional cleaning charges were applied. To clarify this, our team also shared photos of the property to support the assessment.

We’re sorry that this process impacted your overall experience — that was never our intention. Your feedback has been taken seriously and shared with the relevant team to help improve our communication going forward.

~Eva

Rated 2 out of 5 stars

Lovely property but very difficult company to deal with

The house was lovely but Dancenter were terrible to deal with and I would avoid booking one of their properties again.
They add loads of extra charges, these were more than advertised because they hadn’t updated their website so although we were aware of the charges they were more than expected. Afterwards they then duplicate charged my credit card, and although they agreed they needed to refund me they then never did - I kept arguing with their AI that would say they were processing a refund but then would come back and question it. In the end I had to get the refund through my credit card company.
Difficult to deal with and would not recommend.

May 10, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

We are truly sorry to hear about your experience with Dancenter. It must have been frustrating to deal with the extra charges and the issues with the refund. We understand your disappointment and we apologize for any inconvenience caused. As checked, our team has connected with you for your assistance and has addressed your issue via email. Your feedback is valuable to us and we will make sure to address these issues internally to improve our services. Thank you for bringing this to our attention.

~Theo

Rated 1 out of 5 stars

Bad experience in 2024 and 2025

Really bad experience two years in a row. They kept requesting payment months after the trip, either for amounts that had already been paid or were never agreed upon at the time of booking. I won’t make the mistake of booking through them a third time.

February 28, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi, Thank you for your feedback, and we're very sorry to hear about your repeated experiences. This is certainly not the level of service we strive to provide. As checked, our team has already connected with you for your assistance and has addressed your issue via email. We assure you much better experience in future. For any other assistance, please feel free to contact us. We will be more than happy to help you with any further assistance.

~Tim

Rated 1 out of 5 stars

Be cautious when booking holiday houses with them

⚠️ Be cautious when booking holiday houses with them ⚠️
I received an invoice of 1,100 DKK for so-called "cleaning" after my stay. The place was already left in a clean condition, but they claimed there was “peanut-sized dust on the floor” and charged for unnecessary cleaning.

They seem to inspect the house after checkout with a microscope to find any excuse to bill extra — and the invoice came 3 weeks after checkout. Very unfair and unprofessional practice.

If you plan your holiday, stay away from them unless you want surprise bills long after your trip. Bilagsnr. 668678

July 6, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you for your feedback. We understand your concerns and regret that this situation has caused disappointment. However, during the house inspection after your departure, it was found that the property was not left in a properly cleaned condition. Based on this, the cleaning charges were applied as per the terms of the rental agreement. If you have further questions or would like to discuss the matter in more detail, we’re here to assist you.

~Finn

Rated 5 out of 5 stars

Excellent place

Excellent place. Highly recommended.

June 25, 2025
Unprompted review
DanCenter A/S logo

Reply from DanCenter A/S

Hi,

Thank you so much for your wonderful recommendation! We're thrilled to hear you had an excellent stay.

We hope to welcome you back again soon!

~Gabriel

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