DanCenter A/S Reviews 26,583

I will always use Dan Center to book holiday homes in Denmark.
They are professional and easy to teach if you have a problem or need help, advice or recommendations.
Why risk an unchecked website when you can deal with a person?

Polite, nice Host, quiet area, view

Great House for the Price

Unfortunatly I have to change this Review:

After our stay, part of the security deposit was withheld without any prior notice, allegedly to cover cleaning costs such as “cleaning the grill,” “emptying dishwashers,” and “removing bed linen.”

These charges make no sense — there was only one grill, two dishwashers, and three toilets, yet the invoice listed 13 items for each.

When I contacted DanCenter, I only received a standard reply claiming that “extra time and effort” had been required, without any proof or detailed explanation.

I find this practice non-transparent and unfair. If the final cleaning is paid for, there should not be additional, unexplained deductions afterwards.

I have since referred the case to the European Consumer Centre for review.

Absolutely horrible experience with multiple serious issues. Only after filling an official complaint with The Appeals Board for Holiday Home Rental (Ankenævnet for Feriehusudlejning) we got our money back. That is after trying to reason with DanCenter for over a month.

Avoid DanCenter at all costs!
We booked a house through Airbnb for a week as three families, and the experience was terrible from start to finish.

When we arrived, the place was dirty—we had to clean it ourselves before settling in. The house smelled strongly of mould, and the sandbox in the garden was full of cat litter. These were just a few of the issues.

The worst part came after our stay. We spent over 8 hours cleaning before leaving in the evening (earlier than required), yet a month later DanCenter claimed we had left the house dirty and charged us 2,500 DKK. This was not only untrue, but also against Airbnb’s rules, which state that hosts must make claims within 14 days of checkout.

On top of that, they inflated the costs for electricity and water, and we received an invoice in addition to the 5,000 SEK deposit we had already paid.

This has been the worst rental experience we’ve ever had. DanCenter is unprofessional, dishonest, and should be avoided.

I booked a holiday home in Denmark through Booking.com for August 2025.
Due to a medical emergency, I had to cancel before arrival. I accepted the non-refundable policy for the accommodation itself, but requested a refund for unused services that were never delivered:

€107 - electricity deposit
€84 - bed linen
€170 - final cleaning

Here’s what happened:

1. I first called DanCenter to inform them. I was told to send full medical documentation to prove the emergency. I did - which means they now hold all my sensitive personal data (medical records, ID, address).
2. I then cancelled in writing on August 4th and 7th. No response.
3. Later, DanCenter sent me this message:

>“We have received confirmation from our local office that you have checked-in at the property. Due to this, we regret to inform you that we are unable to process a refund for the linen package and final cleaning costs.”

This is completely false - I never even left my home country (Poland).

4. Meanwhile, Booking.com support wrote to me:

“As Booking.com, we don’t mind cancelling this free of charge and refund you. But all we need is the property’s written confirmation to guarantee your right, when we cancel they will not charge you with anything. That’s why we have tried to reach them many times, I encourage you to get in touch with them directly…”

So here’s the situation in plain words:

DanCenter lied that I checked in, to block a refund of unused services.

Booking admits they want to refund, but instead of fixing it with their partner, they told me to chase DanCenter directly - even though I am their customer, not DanCenter’s.

And DanCenter still holds my sensitive medical data, which they never had a right to process in the first place.

I am escalating this to the European Consumer Centre (ECC) and the EU ODR platform, but I also want to warn others: if something goes wrong, DanCenter may not only refuse refunds, but also lie about your stay, misuse your personal data, and Booking.com will push you to deal with it yourself.

We cancelled our booking and received a confirmation from DanCenter in June. It then took over two months and a lot of calling and Emailing to finally get our refund (to the point of needing a lawyer), which was already frustrating enough. But now, we’ve received a payment reminder claiming we haven’t paid for the cancelled booking. This is completely unacceptable.

Clearly, there’s a serious issue with DanCenter’s internal communication. One department has no idea what the other is doing. It was a battle just to get the booking cancelled and the money refunded—and now we’re being chased for payments that don’t even apply.

This whole experience has been chaotic and stressful. I will never book with DanCenter again and I strongly advise others to stay away. If you value your time, money, and peace of mind, look elsewhere.

After reporting severe cleanliness issues upon arrival via the automatic defect report email, I received no response. When I followed up, I was told that no such email had been received, and since the 48-hour window had passed, every further inquiry and request for compensation was rejected. Even the timestamps of the photos I had taken for the initial report were considered irrelevant. With a cleaning fee of €190 and such serious deficiencies, this is an absolutely incomprehensible approach from customer service. We will no longer consider DanCenter in the future.

We arrived on Saturday after two days of driving over 1100km with our three Kids. We had booked the same house as four years ago, and again with dancenter. As we opened the front door we saw that the house was not cleaned at all. Food on the floor and the sofa. Hair and sand in the beds. Lets not speak about the bathroom.... We tried to reach the dancenter office in Ahlbeck by phone and the customer service but had no luck. It was Saturday 6:30 p.m. and so we got some cleaning stuff and cleaned the house for 2,5 hours. Finally our kids we're able to get some sleep after a long and exhausting travel. We took a lot of pictures and sent them to the customer Service Email as well as to the booking email adress on the next day. Until now (tuesday) we only got two lines of standard "sorry for your inconvenience, but you should have contacted us per Email on Saturday.... " No other contact to the customer service possible. If we try It by phone we dont get anybody on the line. We wrote another eMail to the office in Ahlbeck today with the requests to contact us by phone or email. No answers up to now...
We booked several houses in the last 18 years in Denmark and Sweden with several providers, but never ever experienced such a bad customer service. I think Dancenter is now on my Blacklist....

Already our third experience with DanCenter, no issues sofar. Customer service responsive. Everything worked smoothly.

Good communication prior to holiday. Relatively smooth check in process with good instructions. Some inaccuracies with locating the water meter due to incorrect picture being displayed on instructions but otherwise all good.
Would recommend.

Overall our experience was very positive and we thoroughly enjoyed the house and surroundings. However, unfortunately we feel there was a complete lack of information regarding the house and surroundings. We would expect some sort of manual to explain how various appliances work, where to take the garbage, etc. Finding the meters was an extremely frustrating exercise as they are not easy to find and we wasted the first hour looking for them!! Again, clear instructions would be useful.
We feel the DanCentre information is too generic - definitely not tailored to the individual property, particularly to this unique and special property . This is a pity!

Edit update 10/14/2025: been getting a lot of DMs from my cross post on Reddit so answering here for broadcast, No they (DanCenter) have not done anything yet, just a bunch of stalling
Edit update 9/1/2025: they replied and said they would look into it, and did the same thing they did when I reached out directly to them - they stalled and are stalling to see if I forget it. At this point, I’m done and over spending time here but wanted to let others know that this business has major issues where it matters the most. Anyone can run a business where all things work out, but what sets some apart is how they handle issues, and DanCenter failed horribly

We couldn’t get into our home when we got there and had to stay at a hotel for a night and they are still stalling when I brought up that they should pay for the hotel.

Let me explain what happened:
- Our flight was delayed
- We emailed their support to tell them we would be coming a day late and asked specifically if we would be able to get in. They “assured” us our code would work throughout the stay
- When we go there, midnight, with 2 small children, one of which was 5 months old, the code did not work. There was no way to contact them, they did not have an after hours emergency line.
- We drove the 45 min back to the nearest city to stay at a hotel.
- We asked them to, understandably, pay for the hotel cost and subtract a night off the total cost.
- It’s been 2 months, they are stalling saying things like “we are working on it and will get back to you”

I’m fed up, so decided to start letting others know of this absurdity. Hotels are way more reliable, use that, don’t use DanCenter.

I have other gripes as well but I don’t have enough space. The place was alright but the unreliability is a deal breaker.

Everything was working fine and smooth. The house was very specious and well equipped providing comfort and privacy. Terrace there is really great. Only electricity meter was on different place and therefore we had to accept initial state of kW as mentioned and couldn't check it. The house was not cleaned well so we had to clean it first which was quite difficult with small children till 11pm as they needed to sleep already.

Terrible service.
Booked two rooms in Denmark. Got stupid messages from Dancenter, saying to get the key from Copenhagen 3 hours away, to record water meter wtf, and to have a cleaning fee. We arrived and the host didnt even know there was a booking let alone 2. The next day our friends arrived to find it was overbooked, unknown to the host again. Rooms were dirty and booking.com said “private bathroom” when they were shared.

The place was not cleaned properly when we arrived. Breadcrumbs and coffee stains on the tables and kitchen, floor not clean, dirty shower, toilet, sink and mirror, spiderweb with dead spider in it. We get assurance from Filippa - Dancenter that they will come and clean. Nothing happens, except several messages that dancenter has contacted the cleaning team. After some days Filippa from Dancenter lies to us and tells us that they came on 22/7 at 1:58 pm and cleaned the place. Unfortunately for Filippa, we were at the house the whole day, and nobody from Dancenter came, not even knocked at the door. The day after she tells us that they have cleaned the place, even though everything looks the same. The second thing is that i prepayed electricity and water consumption. When we were leaving and i should put in the numbers for consumption, there was no other option than to pay. So then i payed for the consumption one more time. To get the prepayed money back i had to present proof that i had payed. So it seems that they have little control over things, both in their administrative system and of the houses that they rent out. I recommend people to stay away from Dancenter. The house and place was really nice, so i think the people who owns it would be better off renting it out themselves.

Update 11/8: No, i did not receive any email about this. But i got the prepaid money back.

fast and quick help

Great stay at a lovely house which was very big. We needed some help and the staff from DanCenter was very helpfull. Through email it was not that good but after one call we sorted out the problems and got help right away!

I booked through airbnb, they were not very helpfull and their service is very bad. Next time I will book directly with DanCenter. Better pricing and better service.

A tip from me, don't use email or send messages. Just pick up the phone and call them, they are very helpfull and it is faster!

Nice house in beatiful surroundings and good service from Dancenter.

DanCenter gives relatively complete explanations, house was clean at arrival. We had a few questions before departure and they reacted quite late - we were already on the road when they sent us answers.