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Dandara Reviews 

3,030
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,030)

836 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dandara North Mundham and The Witterings.

Two excellent agents Ashley and Taylor.
Both could not have been more helpful.
I think we may have found our next home thanks to them.

July 4, 2026
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Reply from Dandara

We are delighted to hear about your positive experience with our team members. It's wonderful to know they were so helpful in your search for a new home. We appreciate you sharing your kind feedback!

Rated 5 out of 5 stars

The representative was very polite

The representative was very polite, very friendly and very explained and answered all our questions. Helped us with the brochures and allowed us the time and space we needed. Very happy with her service!

July 4, 2026
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Reply from Dandara

We're so glad to hear that our team were able to provide you with such a positive experience. Thank you for your wonderful feedback!

Rated 4 out of 5 stars

The ladies that worked there were very…

The ladies that worked there were very friendly, helpful and informative, i felt they gave us lots of information on all the properties that we were interested in, the only disappointment was the property we were most interested in wasn't ready so we couldn't see it, but wasn't there fault.

June 27, 2026
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Reply from Dandara

We're so glad to hear our team was friendly and informative! We understand your disappointment about the property not being ready, and we appreciate your understanding.

Rated 4 out of 5 stars

A very professional presentation by Hannah

Same day appointment & a very professional presentation by Hannah. Excellent project & community however the houses were slightly smaller than our requirements. Will definitely recommend for all.

July 2, 2026
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Reply from Dandara

We're glad to hear you had a positive experience with our team and found the presentation professional. Thank you for your feedback.

Rated 5 out of 5 stars

We have seen a couple of developments

We have seen a couple of developments, both nice and sales people very helpful.
Chris and Gemma at Takeley were helpful and attentive.
Jo allowed us plenty of time to see the show homes and explained everything about Birch Park at Braintree.
Good experience for us!

June 27, 2026
Unprompted review
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Reply from Dandara

We're so pleased to hear you had such a positive experience at our developments and found our sales team helpful and attentive. Thank you for your kind words!

Rated 5 out of 5 stars

I was welcomed with a smile from Sarah…

I was welcomed with a smile from Sarah and Damien, which is always a nice start! The staff were friendly and answered my questions and provided information about available house types, local amenities, site layout and any options and offers. The show homes at the Orchard in Little Dunmow were clean, well presented and nicely furnished so you could see how the spaces can be used in a typical setting. I liked the space at the development and it’s in a good location for me.

June 29, 2026
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Reply from Dandara

We're delighted to hear that you had such a positive experience during your visit. Thank you for sharing your feedback!

Rated 5 out of 5 stars

Sarah and Damien were very friendly and…

Sarah and Damien were very friendly and welcoming at The Orchards, offering me a drink whilst I was there, which was lovely as it was a hot day.
They were very informative and able to answer all my queries.
The show homes were beautiful, overall it was relaxing and enjoyable appointment.

June 29, 2026
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Reply from Dandara

We appreciate your kind words and are glad our team was welcoming and informative.

Rated 5 out of 5 stars

Faultless

We have been looked after through the whole process. The site office staff are exemplary. Communication outstanding. The site manager helpful, knowledgeable & professional. Faultless. Thankyou so much in assisting us to buy the perfect home for us .

June 28, 2026
Unprompted review
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Reply from Dandara

We are so pleased our team provided such outstanding service and helped you find your perfect home. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Can’t thank Ashley at Hawthorn Grove…

Can’t thank Ashley at Hawthorn Grove enough, I wasn’t sure what my budget would allow and he was able to talk me through my options and signpost me. Ashley was kind throughout and at no point felt pushy, made me feel comfortable at all times.

June 23, 2026
Unprompted review
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Reply from Dandara

We're so glad to hear our team provided such a positive and helpful experience. We appreciate your kind words!

Rated 5 out of 5 stars

Overall great

Overall great! Ashley Grey at Hawthorn Grove was so kind and helpful! Would highly recommend to friends and family!

June 18, 2026
Unprompted review
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Reply from Dandara

We're so glad you had a great experience with our team member. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

What a lovely experience when visited…

What a lovely experience when visited Dandara site. Hawthorn Grove. North Mundham. Was met and shown around by a very knowledgeable agent. Ashley Grey. It was quite obvious that he is passionate about his role. Readily able to answer any questions which I had.

June 1, 2026
Unprompted review
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Reply from Dandara

We're so glad you had such a positive experience at our site. We appreciate you sharing your kind words.

Rated 5 out of 5 stars

Excellent Service

Great service from the very first moment we went to Hawthorn Grove and were met by Ashley. So impressed with the knowledge and every question answered. Very satisfied by his professionalism.

June 26, 2026
Unprompted review
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Reply from Dandara

We're so pleased you had such a positive experience. We appreciate your kind words and are glad our team was so helpful.

Rated 5 out of 5 stars

Really helpful team at Dandara Homes

We visited 2 Dandara sites to look at different show homes. Elliott was very helpful at the Braeburn Fields development. The hose we looked at was very nice quality and a lovely layout.

June 28, 2026
Unprompted review
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Reply from Dandara

We're so glad you enjoyed visiting our show homes. We thank you for your kind words.

Rated 4 out of 5 stars

Birch park site

Birch park site, Braintree lady was great understood what we wanted and gave good advice. New what she was talking about

June 28, 2026
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Reply from Dandara

We're happy to hear our team provided such helpful advice. We appreciate your kind words!

Rated 5 out of 5 stars

I visited Dandara development in Hadlow…

I visited Dandara development in Hadlow and met a very knowledgeable, professional sales consultant Violetta. From start to finish, the conversation and meeting was great: not forced, natural and very informative. It gave me a lot to think about. I haven't considered a new built -- until now.

May 25, 2026
Unprompted review
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Reply from Dandara

We are so glad to hear you had such a positive and informative experience with our sales consultant. Thank you for your kind words.

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